1. The Surgery
Demonstration of the system
Jessica Rodriguez, Joseph and Jennifer Colley
02/25/13 Service Science 1

2. The Surgery
Content:
Content:
 Problems with the current system
 Problems with the current system
 Current Business Model
 Current Business Model
 Proposed Business Model
 Proposed Business Model
 Methodology
 Methodology
 System Design
 System Design
 Demo
 Demo
Evaluation
Evaluation
02/25/13 Service Science 2

3. The Surgery
Problems:
Problems:
 receptionist’s telephone is too busy
 receptionist’s telephone is too busy
 no booking in advance
 no booking in advance
 waste of time waiting to be registered  patients arrive late
 waste of time waiting to be registered  patients arrive late
 Booking of appointments only by telephone
 Booking of appointments only by telephone
 too much administration work
 too much administration work
 No appointment booking at wished time or with wished doctor
 No appointment booking at wished time or with wished doctor
 not enough time for patients treatment
 not enough time for patients treatment
 Patients prefer known doctors
 Patients prefer known doctors
02/25/13 Service Science 3

4. The Surgery
Current Business Model
Current Business Model
02/25/13 Service Science 4

5. The Surgery
Proposed Business Model
Proposed Business Model
02/25/13 Service Science 5

6. The Surgery
Methodology
Methodology
02/25/13 Service Science 6

7. The Surgery
System Design
System Design
02/25/13 Service Science 7

8. The Surgery
The Demo
The Demo
 http://www.i-servicedesign.com/I-Surgery/admin/index.php
 http://www.i-servicedesign.com/I-Surgery/admin/index.php
 http://www.i-servicedesign.com/I-Surgery/
 http://www.i-servicedesign.com/I-Surgery/
02/25/13 Service Science 8

9. The Surgery
Evaluation
Evaluation
 How well does the system solve the problems?
 How well does the system solve the problems?
Capacity Management
Capacity Management
 Service Quality Measurement
 Service Quality Measurement
− DoI
− DoI
− TAM
− TAM
− ServQual
− ServQual
02/25/13 Service Science 9

10. Thank you!!!
02/25/13 Service Science 10