Over the past decade, the contact center has evolved from a traditional customer service environment, to a more strategic revenue source. Enterprise executives increasingly recognize the potential for leveraging contact center interactions to build more profitable customer relationships. This "Time with the Experts" episode features customer experience expert, Brian Vellmure, and OpenSpan EVP Anna Convery who will both share emerging strategies for acquiring and retaining customers, and cultivating more profitable, sustaining customer relationships
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Emerging Strategies for Driving More Profitable Customers
1. Emerging Strategies for Driving More
Profitable Customer Relationships
2013 Webinar Series – Time with the Experts
2. Emerging Strategies for Driving More Profitable
Relationships
What to Expect Today
Introduction
How to acquire, retain, and cultivate more profitable,
sustaining customer relationships
Q&A
3. Meet the Speakers
Brian Vellmure
Customer Experience Thought Leader
Anna Convery
EVP, Strategy
OpenSpan
4. Emerging Strategies for
Driving More Profitable
Customer Relationships
Brian Vellmure
innovantage
@BrianVellmure
http://www.brianvellmure.com
11. Customers want
the same things
they always have
There is a narrowing
window of time to
capture attention and
offer a compelling
value proposition
@BrianVellmure
http://www.brianvellmure.com