Personal Information
Entreprise/Lieu de travail
Alpharetta, Georgia United States
Secteur d’activité
Technology / Software / Internet
Site Web
www.openspan.com
À propos
OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use OpenSpan Desktop Automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience.
Mots-clés
contact center
contact centre (business)
desktop automation
customer service; agile technology; process adhere
customer experience
call centre
robotic desktop automation
robotic automation
desktop analytics
operational efficiency
customer service
call center
software
automation
boost productivity
automations
robotic
call
enterprise strategy
donna fluss
anna convery
saas
christmas and holiday season
customer retention
infographic
customer satisfaction
customer relationship management
bruce temkin
presentation
webinar
speech analytics
workforce optimization
bpm
wfm
speech technology
wfo
workforce management
quality monitoring
Tout plus
- Présentations
- Documents
- Infographies