1. Essentials of Communication Cascade Steel Rolling Mills, Inc. 3200 N Highway 99W P.O. Box 687 McMinnville, OR 97128 503-472-4181 PPT 1-1

3. Maslow’s Hierarchy of Needs self-esteem, confidence, achievement, respect of others, respect by others Self-actualization Esteem Love/Belonging Safety Physical friendship, family, intimacy security of body, of employment, of resources, of morality, of the family, of health, of property breathing, food, water, sleep morality, creativity, spontaneity, problem solving, lack of prejudice, acceptance of facts.

7. Reflection How have these personal characteristics helped you be successful at work? PPT 1-4

8. Working with Pat PPT 1-5

9. Objectives PPT 1-6 Increase Effectiveness Reduce Stress Reduce Increase

10. People I Prefer to Work With PPT 1-7

11. Coworker Preferences PPT 1-8

12. My Objectives PPT 1-10

13. Discover Four Styles of Behavior and Explore the General Preferences of Your Style PPT 4-1

14. Discovering DiSC ® Active Thoughtful Accepting Questioning PPT 4-4

15. Introduction to the Styles PPT 4-5

16. DiSC ® Model PPT 4-7 Thoughtful Steadiness Accepting Influence Accepting Steadiness Active Questioning Dominance Influence Active Dominance Questioning Questioning Conscientiousness

17. Notes on My Style PPT 4-14

18. My Value to the Organization PPT 4-15

19. Learn About Your Behavior When You Are in Conflict With Others PPT 6-1

20. Conflict and Stress PPT 6-2

22. Styles in Conflict PPT 6-5

23. My Style in Conflict PPT 6-13

24. Four Responses to Conflict PPT 6-15

25. Responses to Conflict D i S C PPT 6-16 Tends to: ASSERT Tends to: SUPPRESS

26. Responses to Conflict D i S C PPT 6-17 Focuses on: FEELINGS Focuses on: LOGIC

27. Responses to Conflict Focuses on: FEELINGS Tends to: SUPPRESS Focuses on: LOGIC Tends to: ASSERT PPT 6-18 WITHDRAW Goal: Justice COMPLY Goal: Harmony EXPRESS Goal: Acknowledgement DEMAND Goal: Victory

28. Notes on Dealing with Conflict PPT 6-22

29. Action Plan for Dealing with Conflict PPT 6-23

30. Learn How to Adapt Your Communication to Different Styles PPT 9-1

32. Ineffective Communication How do you know when your communication is ineffective ? PPT 9-4

33. Ineffective and Effective Communication PPT 9-5

35. Keys for Relating to the Styles PPT 9-7

36. Ineffective and Effective Communication PPT 9-8

37. Review Step 1 : Recognize People have different communication styles. PPT 9-9

38. Review Step 2: Understand Step 1 : Recognize PPT 9-10 People have different Goals Fears Motivations Ways of seeing the world

39. Review Step 3: Adapt Step 2: Understand Step 1 : Recognize Develop productive interactions by adapting as needed. PPT 9-11 D C S D C S i

40. Understand How Others Interpret Your Behavior PPT 8-1

41. Interpretations Take- charge attitude. PPT 8-2 Bossy and demanding.

43. Reactions to the Styles Your Group DiSC ® Style PPT 8-4 Jeannie Beth Jenn Ann

44. My Reactions to the Styles PPT 8-5

45. Ann Ann PPT 8-6 D i C S

46. Jenn Jenn PPT 8-7 D i C S

47. Beth Beth PPT 8-8 D i C S

48. Jeannie Jeannie PPT 8-9 D i C S

49. Behavioral Shopping Spree PPT 8-10

50. Behavioral Shopping Spree Any surprises? What did you learn? Were you drawn toward others with similar behaviors? PPT 8-11

51. Differences Differences cause conflict Different = Wrong I Win/You Lose I Win/You Win Different = Different PPT 8-12

52. Reflection How can you use the knowledge of how others might see you to become more effective? PPT 8-13

53. Acting on Others’ Perceptions PPT 8-14

54. Wrap-Up PPT 2-1

55. Working with Pat PPT 2-2

56. Learning Review PPT 2-3

71. Proxemics

73. Non-Verbal Cues

85. Thank You! PPT 2-10