Customer Relationship Management

J
Joveria BegSOFTWARE DEVELOPER
 
ASSIGNMENT - I ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object]
Rule I – Provide high standards of service 59% customers are happy with rule I
Rule II – Provide information to your customers 64%  customers are happy with rule II
Rule III – be open and honest with your customers 41% customers are not happy with rule III
Rule IV – provide choice to your customers 41% customers are not happy with rule IV
Rule V – consult with your customers 33% customers are not happy with rule V
Rule VI – be courteous to your customers 50% customers are happy with rule VI
Rule VII – be helpful to your customers 58% customers are happy with rule VII
Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
Rule IX – Provide value for money 33% customers are happy  with rule IX
FINAL PIE FOR NEW DIESEL INDIA The Number of Customers who are satisfied with the particular rule.
[object Object],[object Object],[object Object]
 
ABOUT VODAFONE ,[object Object],[object Object],[object Object]
Rule I – Provide high standards of service 33% customers are happy with rule I
Rule II – Provide information to your customers 42%  customers are happy with rule II
Rule III – be open and honest with your customers 42% customers are happy with rule III
Rule IV – provide choice to your customers 42% customers are happy with rule IV
Rule V – consult with your customers 58% customers are  happy with rule V
Rule VI – be courteous to your customers 42% customers are happy with rule VI
Rule VII – be helpful to your customers 58% customers are happy with rule VII
Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
Rule IX – Provide value for money 42% customers are happy  with rule IX
FINAL PIE FOR VODAFONE The Number of Customers who are satisfied with the particular rule.
[object Object]
 
[object Object],[object Object]
Rule I – Provide high standards of service 42% customers are happy with rule I
Rule II – Provide information to your customers 42%  customers are happy with rule II
Rule III – be open and honest with your customers 42% customers are happy with rule III
Rule IV – provide choice to your customers 42% customers are happy with rule IV
Rule V – consult with your customers 42% customers are happy with rule V
Rule VI – be courteous to your customers 50% customers are happy with rule VI
Rule VII – be helpful to your customers 42% customers are happy with rule VII
Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
Rule IX – Provide value for money 50% customers are happy  with rule IX
FINAL PIE FOR GIGAHERTZ
What they need to improve on? Best part of this organization. Worst part of this organization.
[object Object],[object Object]
1 sur 45

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Customer Relationship Management

  • 1.  
  • 2.
  • 3.
  • 4.  
  • 5.
  • 6.  
  • 7.
  • 8. Rule I – Provide high standards of service 59% customers are happy with rule I
  • 9. Rule II – Provide information to your customers 64% customers are happy with rule II
  • 10. Rule III – be open and honest with your customers 41% customers are not happy with rule III
  • 11. Rule IV – provide choice to your customers 41% customers are not happy with rule IV
  • 12. Rule V – consult with your customers 33% customers are not happy with rule V
  • 13. Rule VI – be courteous to your customers 50% customers are happy with rule VI
  • 14. Rule VII – be helpful to your customers 58% customers are happy with rule VII
  • 15. Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
  • 16. Rule IX – Provide value for money 33% customers are happy with rule IX
  • 17. FINAL PIE FOR NEW DIESEL INDIA The Number of Customers who are satisfied with the particular rule.
  • 18.
  • 19.  
  • 20.
  • 21. Rule I – Provide high standards of service 33% customers are happy with rule I
  • 22. Rule II – Provide information to your customers 42% customers are happy with rule II
  • 23. Rule III – be open and honest with your customers 42% customers are happy with rule III
  • 24. Rule IV – provide choice to your customers 42% customers are happy with rule IV
  • 25. Rule V – consult with your customers 58% customers are happy with rule V
  • 26. Rule VI – be courteous to your customers 42% customers are happy with rule VI
  • 27. Rule VII – be helpful to your customers 58% customers are happy with rule VII
  • 28. Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
  • 29. Rule IX – Provide value for money 42% customers are happy with rule IX
  • 30. FINAL PIE FOR VODAFONE The Number of Customers who are satisfied with the particular rule.
  • 31.
  • 32.  
  • 33.
  • 34. Rule I – Provide high standards of service 42% customers are happy with rule I
  • 35. Rule II – Provide information to your customers 42% customers are happy with rule II
  • 36. Rule III – be open and honest with your customers 42% customers are happy with rule III
  • 37. Rule IV – provide choice to your customers 42% customers are happy with rule IV
  • 38. Rule V – consult with your customers 42% customers are happy with rule V
  • 39. Rule VI – be courteous to your customers 50% customers are happy with rule VI
  • 40. Rule VII – be helpful to your customers 42% customers are happy with rule VII
  • 41. Rule VIII – Put things right for your customers 42% customers are happy with rule VIII
  • 42. Rule IX – Provide value for money 50% customers are happy with rule IX
  • 43. FINAL PIE FOR GIGAHERTZ
  • 44. What they need to improve on? Best part of this organization. Worst part of this organization.
  • 45.