2.  The word “communication” derived from the
Latin word „communicare‟ that means to
impart, to participate, to share or to make
common. It is a process of exchange of facts,
ideas, opinions and as a means that
individual or organization share meaning and
understanding with one another. In other
words, it is a transmission and interacting the
facts, ideas, opinion, feeling and attitudes

3. Communication is the life blood of the business. No business can
develop in the absence of effective communication system.
•
Communication is the mortar that holds an organization
together, whatever its business or its size.
• When people within the organization communicate with each other,
it is internal communication and when people in the organization
communicate with anyone outside the organization it is called
external communication.
• Ability to work well in teams, to manage your subordinates and your
relationship with seniors,
customers and colleagues depends on your communication skill

4. American Management Association
defines, „Communication is any behaviour
that results in an
exchange of meaning‟.
Newman and Summer Jr. state that
„Communication is an exchange of facts,
ideas, opinions or
emotions by two or more persons‟.
‟.

6. Sender or transmitter
Message
Encoding:
Communication channel
. Receiver

7. Information sharing
Feedback
Influence People
Problem- solving
Gate keeping

8.  TO give and receive information
 To convey the right message
 To provide advice
 To receive suggestions
 To develop managerial skills

9.  Basis of managerial functions
 Efficient functioning
 Job – satisfaction and good morale
 Building human relations

10.  Non-verbal Communication
Oral Written
Verbal Communication
Body Language
Written Communication
.

11.  Different levels of thinking of individuals
 Different mental filters arising from individual mental filters conditioned
by their knowledge, experience and opinions
 Less than perfect mastery over the language of expression
 Inadequacy of the language
 Limitations arising from bounded rationality

12.  Personal barriers to
communication
 Group barriers to
communication
 Organizational barriers to
communication