These ideas were shared with a group of senior workplace and real estate executives at a customer event sponsored by Herman Miller in March, 2013.

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Do you consider the
workplace a
strategic resource?

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RICS Global Survey
- 1 -
On balance, is FM strategic? How does the head of FM
allocate his/her time?
Source: Raising the Bar: Enhancing the Strategic Role of FM – RICS, 2012

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It’s Not Easy Being Lean
- 2 -
Cut
Costs!
ImproveProductivity!
Fix the A/C!
Increase
Utilization!
Give Us More
Meeting Rooms!
Give Us More
Private Offices!
Cut
Costs!
Cut
Costs!Guarantee
Business
Continuity!

4. Pathways to the
Workplace of the Future:
A Conversation about the future of
work
Business Connect 2013
Burbank, California
March 14, 2013
James P. Ware, PhD
Executive Director
The Future of Work…unlimited

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Going to Work. . .
- 4 -
2003
2013
2023
2003
2013

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“It’s tough to
make predictions,
especially about
the future”
- Yogi Berra

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“The future is already
here; it just isn’t
evenly distributed.”
- William Gibson

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Eight “safe” predictions
about
the future of work

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The Future of Work Will Be…
- 8 -
Distributed

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The Future of Work Will Be…
- 9 -
Mobile

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Mobility is the “New Normal”
- 10 -
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020
16%
27%
35%
Percent of Mobile Workers in the
Global Workforce
Source; Future of Work…unlimited
IDC:
Over 1 Billion
people can
work outside a
corporate
facility (2010)

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The Future of Work Will Be…
- 11 -
Collaborative

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The Future of Work Will Be…
- 12 -
Data-
Intensive

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The Future of Work Will Be…
- 13 -
Technology-
Enabled

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The Future of Work Will Be…
- 14 -
Fast-paced

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The Future of Work Will Be…
- 15 -
Richly
Interconnected

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The Future of Work Will Be…
- 16 -
Highly
diverse

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The Future of Work Will Be…
- 17 -
Distributed Mobile
Highly
Diverse
Collaborative
Data-
Intensive
Richly
Interconnected
Technology-
Enabled
Fast-Paced

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How does work affect
the workplace?

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Workplace 2013
- 19 -
Photos from Work on the Move, IFMA Foundation
(SCAN Health Plan, courtesy of Diane Coles Levine)
SCAN Health
Plan
Long Beach, CA

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Workplace 2013
- 20 -
Photos from Work on the Move, IFMA Foundation
Pfizer
Groton, CT

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Workplace 2013
- 21 -
Photos from Work on the Move, IFMA Foundation
(credit for Macquarie images to Sharon McGrath)
Macquarie
Group
Sydney, Australia

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Workplace 2013…
- 22 -
Photos from Work on the Move, IFMA Foundation
Southwark
Council
Southwark
Borough,
United Kingdom

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…and Something Completely Different
- 23 -
Davison
International
Pittsburgh, PA
Photo from Yahoo! Finance

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…and Something Completely Different
- 24 -
Photo from Yahoo! Finance
Davison
International
Pittsburgh, PA

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…and Something Completely Different
- 25 -
Photo from Yahoo! Finance
Davison
International
Pittsburgh, PA

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Workplace 2013: Any Time, Anywhere
- 26 -
Photos accessed on the Internet, 2012.

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But: What is the Pathway…
- 27 -
… to there?
from here…

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Getting From Here to There
- 28 -
Core
Principles
Dream the
Destination
Design with
Data
Discover by
Doing

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Dreamers Have Impact
- 29 -
“I have a Dream”
Photo from socialitelife.com

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Dreamers Have Impact
- 30 -
“I am only one, but still
I am one. I cannot do
everything, but still I
can do something.”
Image from rottentomatoes.com

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Dreamers Have Impact
- 31 -
“1,000 songs in
your pocket.”
Photo from salon.com

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Dreamers Have Impact
- 32 -
“If you can dream of it
you can do it.”
Photo from flckr.com

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Dream the Destination
- 33 -
Why
change?

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Dream the Destination
- 34 -
How could we
transform the
business?

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Dream the Destination
- 35 -
Who do we
need to share
our dream?

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Getting From Here to There
- 36 -
Core
Principles
Dream the
Destination
Design with
Data
Discover by
Doing

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Design with Data
- 37 -
What do
people do?

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Design with Data
- 38 -
Where do
they do it?

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Design with Data
- 39 -
How much
variety is
there in the
work?

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Design with Data
- 40 -
What does it
cost to
support
work?

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Design with Data
- 41 -
What does
the
workforce
want?

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Getting From Here to There
- 42 -
Core
Principles
Dream the
Destination
Design from
Data
Discover by
Doing

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Discover by Doing
- 43 -
John
Dewey
Act
ObserveReflect
Plan

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Discover by Doing
- 44 -
Thomas
Edison

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Discover by Doing
- 45 -
“…Science has great
beauty. A scientist … is
[like] a child confronting
natural phenomena that
impress him as though
they were fairy tales.”
Photo from http://mariecurietpe.unblog.fr/
Marie
Curie

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Discover by Doing
- 46 -
! Light many fires
! Build a “living
laboratory”
! Start moving, keep
moving
! Dream big, but
innovate incrementally

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What’s the Best Way To The Top?
- 47 -

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What does all
this mean?

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Imagine a Cocktail Party…
- 49 -
“Hi I’m Sarah.
So, what do
you do?”

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“I design the work experience”
- 50 -
All the world’s a stage…

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Turn That Hot Seat into an Executive Chair
- 51 -
Cut
Costs!
ImproveProductivity!
IncreaseWorkforceSatisfaction!
Increase
Utilization!
Give Us More
Private Offices!
Cut
Costs!
Cut
Costs!Guarantee
Business
Continuity!

53. © Copyright 2013 by The Future of Work…unlimited. All rights reserved
Turn That Hot Seat into an Executive Chair
- 52 -
Discover
by Doing
Design with
Data
Dream your
Destination

54. © Copyright 2013 by The Future of Work…unlimited. All rights reserved
For Further Information
- 53 -
Website: http://www.thefutureofwork.net
Blog: http://www.thefutureofwork.net/blog
Twitter: http://www.twitter.com/thefutureofwork
James P. Ware, Ph.D.
Executive Director
The Future of Work…unlimited
jim@thefutureofwork.net
We enable committed change leaders to
design compelling work experiences.