Lowe\'s installed

1. INSTALLED SALES
Mission:
To grow Lowe’s Installed Sales Division to the largest home
installment company in the world, by providing unsurpassed
Quality, Service and Products.
Prepared by: Joseph R. Barberio
October 6, 2008

2. INSTALLED SALES
Vision:
To establish an international installation brand name which
provides customer-valued solutions that make Lowe’s Installation
the first choice for home improvement repair.
Prepared by: Joseph R. Barberio
October 6, 2008

3. INSTALLED SALES
Value Proposition:
Lowe’s is the industry standard for price, quality and service in the
installation marketplace. It does this by outperforming the competition
by creating its own standards.
• Consistent and superior subcontractor performance through certification.
• Top of the line department managers through intensive ongoing training.
• Top of the line products through vendor participation.
• Accurate Scheduling and follow-up with a technical platform
Prepared by: Joseph R. Barberio
October 6, 2008

4. INSTALLED SALES
Areas of Focus:
1. Subcontractor Certification
2. Vendor Performance
3. Management Training
4. Quality Control
5. Computerized Scheduling and QC
6. On-time Performance
Prepared by: Joseph R. Barberio
October 6, 2008

5. INSTALLED SALES
(THE PROCESS)
I. Analysis of Current Structure:
• Strategy
• Management
•Vendors
•Subcontractors
•Contracts
•Technology
Prepared by: Joseph R. Barberio
October 6, 2008

6. INSTALLED SALES
II. Reporting
• Compilation of Data
• Creation of Management Report
• Identification of trends, problems and opportunities
• Competitor Evaluation
• Customer Surveys and Evaluations
Prepared by: Joseph R. Barberio
October 6, 2008

7. INSTALLED SALES
III. Strategic Development
• Development of Strategic Growth Plan which includes new
products and services, new training programs, subcontractor
assessment, “home-grown” installation team and extensive
management training.
Prepared by: Joseph R. Barberio
October 6, 2008

8. INSTALLED SALES
IV. Plan Implementation
• Meetings with Senior Executive
• Meeting with Regional, Divisional, Store and Department
Managers to outline plan
• Development of Certification Program with Vendors
Participation
• Development of Training Program for Department Mangers
(Including Financial, Operational, Administrative and Technology)
• Meeting with all support personnel
Prepared by: Joseph R. Barberio
October 6, 2008

9. INSTALLED SALES
V. Plan Maintenance and Growth
• Establishment of ongoing management
Training
• Review of Departmental and Divisional
Metrics
• Establishment of ongoing Vendor Review
• Customer Feedback Analysis
• Technology Enhancement
• Customer Training
Prepared by: Joseph R. Barberio
October 6, 2008

10. INSTALLED SALES
Subcontractor
Certification
Quality Management
Control Training
Customer
Satisfied
Order
Customer
Vendor
Scheduling
Products and
Technology
Services
Prepared by: Joseph R. Barberio
October 6, 2008