2. College Technology Services Introduction - History - Our Approach - Our Scope - Our Team - CTS and the USC IT Community

3. College Technology Services CTS Core Support Services - College & Libraries Help Desk – CLHD - Distance Learning - Technology Enhanced Learning - Application Development - Web Services - Research Technology Support - Infrastructure / Accounts - Other Services

4. College Technology Services College & Libraries Help Desk – CLHD - Customer Service Oriented Approach to IT Support - Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones - Network & Phone Activations - Near 24/7 Support via clhd@usc.edu - On-site, Remote and Walk-in Service - Spare Parts Stock - Apple & Dell Warranty Service - Online Service Request Tracking via MyUSCCollege - Classroom Multimedia Support

5. College Technology Services Distance Learning - 1000’s of Course and Special Event Captures - 100’s of Video Conferences - HNB 100 & ACB 238 Studio Classrooms - Live / Archived Webcasts - Audio Podcasts - Starboard / Virtual Whiteboard - Dual Projectors - Document Camera - Built-In PC / Laptop Connection - DVD / VHS - Adobe Connect Web Conferencing - Traditional Video Conferencing - Portable Webcasting Kits - Slingbox TV

6. College Technology Services Technology Enhanced Learning - College Wiki - Blackboard Support / Training - Luna Insight – Image Management / Scanning Services - Blogs – coming soon

7. College Technology Services Application Development - Over 50 Web Applications Developed - Online Payment System For Donations & Revenue Transactions - MyUSCCollege Portal

8. College Technology Services Web Services - Manage 150+ Departmental, Center & Lab Sites - Department Site Redesigns - Lab / Personal Sites - Adobe Contribute Web Editing Tool - College YouTube Channel – http://www.youtube.com/usccollege

9. College Technology Services Research Technology Support - Basic File Storage Offering - Technology Consulting for Proposals - IT Costs / Hardware & Software Needs - Web Prototypes - Media Transfer Services

10. College Technology Services Infrastructure / Accounts - Store, Backup and DR - 8 Terabytes of Data - 30 Virtual & 20 Physical Servers - Extensive Use of Virtual Servers - Arizona Disaster Recovery Site - 24/7 Monitoring - Manage 2000+ College & ITS Accounts - “Checkout a Desktop” – coming soon

11. College Technology Services Other Services - Technology Consulting / Price Quotations - “Test Drive” the latest technology - Personalized and Group Training - Laptop, Projector, Wireless Data Modem Checkout - Final Cut / Adobe Premier Apple Editing Station - Qualtrics Survey Tool – http://college.usc.edu/qualtrics - College Collaboration System - Laserfiche Document Management System

12. College Technology Services Featured Services - College Wiki - Web Services - Distance Learning Captures - Adobe Connect - Luna Insight

13. College Technology Services College Wiki

14. College Technology Services College Wiki

15. College Technology Services Web Services

16. College Technology Services Web Services

17. College Technology Services Web Services

18. College Technology Services Web Services

19. College Technology Services Web Services

20. College Technology Services Web Services

21. College Technology Services Distance Learning Captures

22. College Technology Services Distance Learning Captures

23. College Technology Services Adobe Connect

24. College Technology Services Luna Insight

25. College Technology Services Luna Insight

26. College Technology Services Luna Insight

27. College Technology Services Contact Info: [email_address] x02775 ACB 530 John Parker ACB 539 [email_address] x08113