CRM Made Social: Integrating Social Media Into Sugar

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Learn how Sugar brings together all the modern social networking tools into one application enabling you to better connect with prospects, customers and partners. Presented at SugarCon 2011 by Jan Sysmans, Sr Director Product Marketing, SugarCRM

Business

CRM Made Social: Integrating Social Media into Sugar Jan Sysmans Wednesday April 6 - 5:05 pm ©2011 SugarCRM Inc. All rights reserved.

Agenda History of CRM Future of CRM Using Sugar Studio

A Brief History of CRM ©2010 SugarCRM Inc. All rights reserved.

©2010 SugarCRM Inc. All rights reserved.

Really…These Are Your Father’s CRM ©2010 SugarCRM Inc. All rights reserved.

Key Customer Benefits Flexible Intuitive Open Works the way YOU work Integrates with YOUR environment Brings YOU a simplified UI

Just Like These New Media Sites 4/6/11 ©2010 SugarCRM Inc. All rights reserved. 15

I Want To Sell These Yellow Electric Scooters

To Mark Hinkle at Cloud.com 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 17

CRM of the Past 4/6/11 18 ©2011 SugarCRM Inc. All rights reserved.

Yellow Electric Scooter Opportunity 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 20

SugarCRM = Social CRM 4/6/11 21 ©2011 SugarCRM Inc. All rights reserved.

LinkedIn 4/6/11 22 ©2011 SugarCRM Inc. All rights reserved.

Twitter 4/6/11 23 ©2011 SugarCRM Inc. All rights reserved.

Blog 4/6/11 24 ©2011 SugarCRM Inc. All rights reserved.

Document Sharing 4/6/11 27 ©2011 SugarCRM Inc. All rights reserved.

Online Meetings 4/6/11 28 ©2011 SugarCRM Inc. All rights reserved.

How Do You Do That? 4/6/11 29 ©2011 SugarCRM Inc. All rights reserved.

Cloud Connectors 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 30

External Accounts 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 31

Studio Configuration 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 32

Studio Configuration: Contacts 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 33

Studio Configuration: Contacts, Fields 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 34

Studio Configuration: Contacts, Custom Field 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 35

Studio Configuration: Contacts 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 36

Studio Configuration: Layouts 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 37

Studio Configuration: Edit View 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 38

Configuration Result 4/6/11 39 ©2011 SugarCRM Inc. All rights reserved.

Possibilities Are Endless, All You Need Are 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 40

Cloud Connectors, Studio, APIs, Imagination 4/6/11 ©2011 SugarCRM Inc. All rights reserved. 41

The Future of Business is Open 4/6/11 42 ©2010 SugarCRM Inc. All rights reserved. Cloud Mobile SugarCRM Open Platform Collaboration Social

4/6/11 43 ©2011 SugarCRM Inc. All rights reserved.

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