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SlideShare utilise les cookies pour améliorer les fonctionnalités et les performances, et également pour vous montrer des publicités pertinentes. Si vous continuez à naviguer sur ce site, vous acceptez l’utilisation de cookies. Consultez notre Politique de confidentialité et nos Conditions d’utilisation pour en savoir plus.
Smartcard designed for electronic payments Used for Mass transit payment as well as at other leading retail outlets & convenience stores Loyalty Points Program: Carrot Rewards Stored Value: Minimum 100 baht; Maximum 4000 baht
Service Concept One card for travelling, shopping & eating No need to carry fat wallets full of cards or cash Makes daily life convenient, easy & simple Ensures better protection against cash handling, fraud & human error Encourages increased customer spending and frequency through "Carrot Rewards”
PositioningAn e-money systemthat can be used in masstransit networks and retail“Quick, Reliable &Friendly”Hop between differenttransit & retail with justone card
Unique Benefits Used in unique stores Valuable benefits through Carrot Rewards Loyalty program No need of many card – All in one No queuing up Easy to issue Easy to top up and use - simply "beep and go"
Enrolling in Carrot Rewards:Step 1: Available now at any BTS Ticket OfficeStep 2: Enter the Rabbit 13 digit number from the back of the card into the Carrot Rewards Registration formStep 3: After getting email or SMS confirmation, start earning Carrot Points
Carrot Rewards Benefits: Earn Carrot Points each time you top up your Rabbit. Receive a quarterly e-newsletter with new promotional offers and benefits to Carrot Rewards members. Sign up for Carrot Tweets on Twitter or email alerts on your member profile page to receive updates, invitations and other special privileges.
Earn Carrot Points when you use your Rabbit at Carrot Rewards’ Points Issuing Partners
A framework to assess services brands on experience Useful Adult Usability Experience Consumers Senior Strategy Segments Enjoyable Student Marketing GAP Culture Communication 1 2 3 4 5 USEFUL Use it for BTSNOTEffective only USABILITY Rewards not Service Brand as suitable for all delivery experience segments ENJOYABLE Many group of people do not know what it is for.
appendix; Rabbit Ads Special promotion for rabbit Carrot Rewards Points users Issuing Partners. Free register carrot reward Get more point get more reward/top-up your Rabbit.
contd; Smart card for young generation Commute easily and enjoy travel and shopping with only one card Bring old BTS card to change into rabbit card
Contd; Promotion of rabbit card for kids Ipad 2 for 3 people registering before the mentioned date (1-30th of April 2012)
Customer Response “I was so impressed with how it saves you from having to queue up for single trip tickets.”
Customer Response “I had my BTS card converted. It took 20 v minutes. The conversion process is too long.”
Recommendation Separate rabbit counter in BTS Increase the no of retail partners Easy top up from ATM, online, SMS, Seven Eleven Improve technology Improve awareness through advertisement(Both Thai and Foreigner) Easy registration for carrot reward