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Who I am


UX Specialist for Universal Mind
Not a Designer Not a Developer
I sit in between
A real live Catalyst

also known as merhl.com
What is UX?



It’s a term used to
describe the
overarching experience
a person has as a result
of there interactions.
What is UX


“Design is not just about coming up with a solution,
it’s guring out the right way to look at the
problem”.

The “what” before the “how”
UX Process


Research
Personas
Wireframe
Design Framework
Vision Prototype
Research

“Customers sometimes do not know what they want,”

“It can be dangerous to just listen to what users say they need.”

        John Seely Brown, the co-chairman of the Deloitte Center for Edge Innovation


“It is more from engaging with users, watching what they do, understanding their
pain points, then you get big leaps in design,”

      Debra Dunn, an associate professor at the Stanford Institute of Design

None of this means that input from users is unimportant.
Designers must find a multitude of ways to understand users’ needs at a deeper
level.
Research

Immerse yourself in the the culture of the user
as fast as possible


Create/Understand the User Goals
A single sentence that defines the goal (ie. iPhoto or Aperture)

User Interviews/observations
Use open ended questions
    What makes a good day or a bad day?
    What Activities currently waste your time?
    How do you find workarounds, shortcuts?
    What did you do when you first came in today?
Research


Types of Users
Beginners
Sales/Execs/Marketing

Intermediate
Are the most important

Experts
the Subject Matter Experts (SME’s)
Research



Immerse yourself into
the industry
Competitive Research
Collage boards/Demos
Personas



Personas are fictitious people who represent the
archetypal qualities of your audience. They provide
targets for design and are generally very effective for
communicating design and research activities
throughout an organization.
Personas are



Drawn from field research
Named as individuals
Developed for specific contexts
Typical and believable
Personas are not



Based on demographics or market segments
Drawn from gut feelings about your audience
User profiles or stereotypes e.g. “Soccer mom”
Personas




Context Scenarios
concise narrative descriptions of one
or more personas using a product to
achieve a specific goals.
Wireframes



Brainstorming
With fellow Designers/Developers/Clients
ie. Affinity Diagrams

Design Studio Session
Wireframes


Wireframe the user screens and interactions
Start to place content

No Design applied
little or no color

Built using Fireworks
Just a personal preference

Several Iterations/Refinement
Wireframes


Used by Design
To start the Design Framework

Used by Developers
To start the Back-end Architecture and Services

Used by Clients
Help identify content detail
To show to Stake Holders or other Meetings
Wireframes




Pretend the
interface is magic
Design Framework



Starts after wireframes have been completed
Collaborating with Designer
Several Iterations/Refinement
Design Framework
Vision Prototype


Most important deliverable
A real working application in the deploying technology
Can capture key problems before full application is built
Apply design framework
Rapidly built from a couple days to a couple weeks
building out key sections and UX flows
Vision Prototype

User Testing/Validation
Robust formal to Friends and Family testing, Silverback

Stake Holder buy in
Data/Service Validation
Marketing
Demos for trade shows, other
Vision Prototype



Created and skinned in Flex/AIR using CSS and Degrafa
Allows for a nice separation between code and skins

Devs can take and reuse the skins/views in the
production application, saving dev time
Vision Prototype




Demo
Resources

Cooper.com
About Face 3 - book

degrafa.org
adaptivepath.com/
wireframes.linowski.ca/
konigi.com/
http://flowingdata.com/
merhl.com - joe@merhl.com

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