ShawMan India\'s Largest and Oldest Hospitality solution provider - A brief

1. Company Profile

2. Our Core Competence : Products, Solutions, Consultancy Services and Large-scale IT- Infrastructure Management for Hospitality & Retail Domains

3. Industry Coverage Installations across various segments & verticals

4. Certification |Awards ISO 9001:2000 Certification CMMi ver 1.2 Maturity Level 3 IBM Solution Provider Excellence Award 2008 Microsoft ISV Innovative Solution Partner of the Year Winner 2008 & 2009 IBM RETAIL STORE SOLUTIONS "BEST SOLUTION PROVIDER BUSINESS PARTNER" for Asia Pacific

6. Business Alliance and Associates

7. Leisure Human Capital Hospitality & Food Services Solutions for Verticals Retail Across Industries Introduction CommFES Business Intelligence

9. GDS Enterprise Solution (Hotels) CRM Central Reservation System Business Intelligence Sales Force Automation Sales Login Sales & Catering Web Solutions Materials & Purchase Management Online Booking HRIS & Payroll Alif/Sun Financials Guest Recognition System Front Office Managemen POS SPA Management Hotels, Restaurants & Serviced Apartments

10. Technology Leverage

11. Valued Clients | Hotel Groups

12. Valued Clients | Clubs

13. Valued Clients | Restaurant Chains

14. Valued Clients | Sales & Catering

15. Valued Clients | Sales & Catering

16. Valued Clients | Retails and Corporate

17. Solution Philosophy User Friendly Technology Lower Cost of Ownership Domain Expertise Customer Value

18. Solution Architecture WEB INTERFACE Analytics & Reporting Level User Interface layer Personalisation Reservation & Planning Systems Billing & Operations Systems 3rd Party Back Office Accounting Systems

19. Case Studies Implementing Niche and Comprehensive Solutions

20. Event Management Outlet Management Materials Management Rooms Management Case Study #1 3rd Party Finance

21. Case Study #2 M.E. Structure Programme Definition Analytics Transaction Upload Loyalty Card Management CustomerProfiling & Contact Rewards & Redemption Cash to Point 3rd Party Billing System

22. Settlement Gateway Mumbai Airport #1 Lounge, Bar, Counter Sale, Fine Dining Hyderabad Airport #2 AMDB System Revenue Consolidation Interface Bangalore Airport #3 Cost 3rd Party FA System Settlement Gateway Case Study #3 Centralised Systems

23. Our Offer – A Partnership of Success

24. Thank you! From TEAM ShawMan  Kalyanbrata Bandyopadhyay General Manager (East) Cell: +91. 9836109228 e-mail: kalyanbrata.bandyopadhyay@shawmansoftware.com Web Profile :www.shawmansoftware.com

25. Product profile

26. Property Management System Front office software supporting multiple properties linked with ShawMan POS, MMS and the CRM PMS Reservations linked to Web based Central Reservation system with payment gateway linked In-house guest billing folio posting instruction can be set at the time of reservation. Desktop can be customized individually for every user Advance and deposit management Built in utility enabled to call external programs automatically after or before day end. Users can pre-determine which reports need to be generated at the time of day end. System maintenance tools for repairing databases and purging audit. Product Profile

28. Worldspan; as well as other Internet sites powered by the GDSs

29. Next Generation Seamless GDS connectivity - highest level of connectivity available

31. Electronic Marketing, consultancy & reporting

32. Rates and room types maintained in GDS databases, including security tables for negotiated rates

33. Hotel Descriptive data maintained in GDS databases

34. Chain information pages maintained in GDS databases

35. Complete history log of all GDS transactions available

37. Account coordinator assigned as single point of contact for all GDS related topics, including

39. Material Management System ShawMan MMS is a complete inventory and cost management system Automated features such as “Auto-Requisition” and “Auto Indent” generation, which reduces the daily workload, depending on the parameters, defined in the masters Online information of Items in Stock at any point of time Recipe Management for ideal versus actual consumption analysis A provision to receive non - stock Daily purchase items and auto issuing to the cost centers and profit centers Budgeting for consumption heads which helps in cost control Document generation supports secure and multi-level authorization workflow. These include -Requisitions, -Issues, -Transfers and Returns, -Indents and, -Purchase Orders Product Profile

40. Sales and Catering Take reservation for any date / time range for single / multiple areas. Sessions: It allows breaking down the reservation in various sessions like morning session, afternoon session etc. Menu: An elaborate menu can be formalized by using menu wizard. Different menu sets can be created along with restrictions for the menu to be set for every reservation taken. FP Printing: Function Prospectus is generated for all confirmed reservations Advance and deposit management Setting user wise reminders and Graphs based on the occupancy Enquiry Module: The system also records enquire calls for future reference. Thus it helps you build a prospect database of customers Mailing ( Provision of creating templates ) and Indication for unfilled information Product Profile Easy to understand and use availability display charts allow your team to set up multiple recurring events quickly.

41. Club Management System Member Profile Management - allows pre-profile management. Apart from this the user can create user defined fields in member profile to capture additional information of Members. Member Electronic Card Management-with options like Issue, Register, Expiry card. Charge Processing Modules–which allows to define charges based on formulas, charges like Subscription, Interest, etc. can be built using this module. Outstanding List provides member wise list of defaulter Members, helps in recovering dues. Member Account Details are recorded and displayed whenever required. ECS Enabled (Electronic Clearance System) help in electronic clearing from the member bank accounts reducing the manual receipt entries. Web Site Interface data can be transferred to the website so that the information is available on the Net to the members Integrated software Kitchen Display System (KDS) User Defined Letters facilitates the users to create mail merge within the system using system parameters Product Profile

42. Customer Feedback System Integrated System - One system for logging in, service recovery, aggregation and reporting/analysis. CFS captures guest difficulties i.e. complaints, guest delights i.e. compliment and guest suggestions i.e. comments Sharing vital information - Information is made accessible to everyone (unit/corporate).Feedback from all sources i.e. Frontline feedback, Executives, sales force, GSTS/RSTS, room comment card gets aggregated in one database Supports third Party interface - Linked to any third party PMS front office software, which is a primary requisite in the hospitality vertical for smoother function Email engine – is used to send the mailers to the customers. The customer gets an e-mail with a link, which points to the feedback form in CFS system. On click of this, feedback form opens up and the customer can give the feedback online. Feedback gets submitted in CFS system which can be viewed at the same time from CFS site. MIS available. CFS Data Warehouse- Data mining can be done by the reports generated in CFS warehouse Product Profile Structured Capture – Feedback is captured up to the minutes level of an attribute. Structured codification process, ensuring different levels of detail, based on requirement

43. Human Resource Information System Web enabled Appraisal Module: Appraisal system based on 360 degree, captures KRA and shows the Gap and Work Flow of appraisal forms can also be achieved through emails Training Module: Web enabled Training Module, which is intuitive and easy to use and Option of self-nomination by an employee, training attendance, training feedback submission and analysis report.Exclusive module on Employee Action Plan Headhunting: Maintains a data bank of candidates. Module captures all details from the candidate application, recruitment procedure, interview status and final outcome. Leave Management module: Submitting leave applications, viewing their status is completely integrated to the e-mail agent. Detailed MIS of Employee Attendance Product Profile The ShawMan HRIS ensures that every aspect of Human Resource is covered, from Employee details, head hunting, appraisals, training, career progression, separation and diverse variety of MIS thus bringing forth value-added services as well as reducing operational costs.

44. Payroll Management User Friendly - In-tune is a User friendly interface, where you can define your own Earning / Deduction Heads. All the Identities, such as Employee, Branch, Department, Grade, Cost Centre etc. are user defined. User defined salary slip and monthly salary register Statutory Reports available - Income Tax deduction, Tax Estimation Slip for Income Tax calculation, Form 16, Form 24. Provident Fund monthly deduction, Form 3A, Form 12A. PF monthly Challans. Monthly ESIC deduction/returns statement. Form 6A, ESIC Monthly Challans. Profession Tax Monthly deduction and slab wise (Form 6A) Summary report Re-activate separated employees - Facility to revoke/transfer Ex-Employee (Resigned Employees) with single/multiple employee(s) option. Data Import - User friendly Data Imports option to upload data from text (.csv files) with view log for data read, imported, rejected and skipped with row by row explanation. Skipped & Rejected data can be saved into a new file corrected and re-imported. Product Profile It covers every area of Payroll Processing, including resource management, planning, payroll calculations, financial management, security management and statutory report generation and printing

45. Customer Relationship Management Customer Loyalty Programs - allows the creation and management of simultaneous and multiple Customer Loyalty Programs. Profile Management - captures detailed demographic profile for each customer. To expand the profile, variables and rules for accepting those variables can be defined on the fly through a build and deploy master mod Add on Card- allow spouse / associates to participate in the program for free or charge. Allows issue and use of temporary paper cards and duration of use. Multiple Add-On support for each Loyalty Program. Business rules-Redemption threshold lower limits for first use or every time use-Rule for gifting of cards of another program-Number of free add on cards and much more… Multiple promotions - can be defined for each Loyalty Program Product Profile SMS Interaction - balance and transaction details can be sent on SMS. Reward Gallery - Allows creation and management of Reward gallery. Rules for each reward defined in gallery. Logistics for complete reward management.

46. SPA Management System Appointments - To take appointments (new, edit, reschedule, cancel, Reallot). Billing - Advance, bill, settle, refund only solution that can take care of services and products Service staff---> some specific services---> Rooms Call centre Modules, HO, Clinic, external website Product –Inventory, reorder-level can be maintained Customer Profile - with booking status and Services - Services product inventory Cashier - Imprest, Returns, Handover Multiple Rooms, Package of services, pre-paid package Service staf f- Roster (availability) Product Profile

48. Evaluating Needs of products and services

49. Sales Cycle specific to product

50. Activities related to that Lead

51. Opportunity Size

52. Probability of closure

54. Up-selling

57. Industry Firsts Integrated software Kitchen Display System (KDS) Comprehensive HRIS, KM, CRM, CFS and DM solutions for the Hospitality Industry Integration to EDC terminals to transport secure data over banking networks Integrated SMS gateways using CDMA and GSM technology Only Freeware comprehensive PMS software and Integrated Debit Card solution Successful Single Sign On (SSO) and Service Oriented Architecture (SOA) deployments Integrated Data warehouse solutions for the Food Service, Hospitality & Retail Industry

58. First in Hospitality Industry to: Do Touch Screen based POS with full keyboard Do intelligent remote Printing of multiple and part orders in remote food processing zones Integrated software Kitchen Display System (KDS) Integrated Debit Card solution [Smart Debit POS] Pocket PC based applications using Wi-Fi networks Introducing Magnetic, Smart Card and RFID Technology Integration to EDC terminals to transport secure data over banking networks Credentials & acknowledgements

59. First to expand the foot-print of Solution: Property Management, HRIS, KM, Customer Loyalty, Customer Feedback, Document Management Integrated SMS gateways using CDMA and GSM technology Integrated Data warehouse solutions for the Hospitality & Food Service & Retail Industry Credentials & acknowledgements

60. Technology @ Work Development & Reporting Tools and Databases; Microsoft Visual Studio 2008 Microsoft .Net Framework 3.x Silverlight MS SQL Server 2008 Click Once / WPF Certified & Compliant Systems IBM StoreProven, Microsoft & Intel certified. Xbase and ODBC compliant systems using XML and other standards