3. Shrinkage types:
Administrative mistakes – in warding
& Out warding issues, wrong tagging,
other clerical problems and
mismatches.
Customer pilferages – Customer
intentional theft incidents, Customer
damages
Employee theft & malpractices
4. Shrinkage Control:
Every single pc to be scanned and in warded as per the process
of Every single TFS.
Say NO to bulk receiving.
Check every single pc is been in warded with out any error –
don’t just match the count in the bag alone.
All excess stocks received or received short to be established
immediately and resolved through our defined process.
Same error free process to be followed with outward to
Warehouse or store –to-store.
One more area where we will find lot of stocks under shrinkage
is wrong scanning/left over stocks with out scanning/ without
barcode stocks, wrong updates, ….. Stock movement errors
Most of the clerical mistakes happens during estimation,
packing and delivery of stocks.
Mis matches during Returns ( credit notes), violation of process
in handing over of RT stocks to floors….
5. Shrinkage Control : Store Touchpoints
Entry security
Greet every single customer and politely communicate them to keep their
helmets/baggage's if any in the baggage token counter.
Open bags , large handbags and laptop bags needs to be zip locked with an tag
Security frisking as per process ( if compulsory)
Check daily the functioning of security antenna’s
Any exceptions noticed to be informed to store manager or DM’s immediately
CRM -Receiving
Greet every customer and guide them to respective section based on
customer’s requirement
Customers with suspicious behaviour, large dress/gown ….. Indifferent
dressing needs to be brought to the store manager/DM’s attention asap
Ensure customers are been given matching slip’s/ Exchange customers are been
Guided properly to the customer service desk
6. Shrinkage Control : staff theft
Any incident / information on staff theft need to
Be immediately informed store manger/DM
/ Area manager or Management
Zero tolerance for staff theft incidents