SOCIAL IMPACT OF E-BUSINESS ON SOCIETY

1. Prof.Kameswara Rao
PRINCIPAL
RISHI UBR WOMEN’S COLLEGE
"Information and
Communication Technologies
and Information Gateways«
The Impact on Society

2. Our Vision
… to become a Knowledge organization that
spurs the knowledge revolution in developing
countries and acts as a catalyst for creating,
sharing, and applying cutting edge knowledge
necessary for poverty reduction and economic
development

3. Why focus on Knowledge?
 The knowledge revolution offers a historic
opportunity to redraw the global economy by:
– enhancing competitiveness of developing countries
– offering new opportunities for economic growth
– leapfrogging technologies
– increasing returns on investments in education and
health
– empowerment of local communities and the poor

4. But there is also the risk of a
growing divide….
 both in access to knowledge
 and in access to the technologies that are
powering the knowledge revolution

6. Teledensity Evolution:
Mainlines by Region
0
50
100
150
200
Asia
Pacific
Eastern
Europe
Latin
America
Middle
East/North
Africa
Sub-Saharan
Africa
1990 1999
Data Source: Pyramid, 2000
Millions

7. -
2,000
4,000
6,000
8,000
10,000
12,000
14,000
1995 1996 1997 1998 1999 March Now
Last 5 Years
Billion
US$
DJIA Mkt. Cap
NASDAQ Mkt. Cap
Total Mkt. Cap
More Wealth Created
The Situation in Terms of Aggregate
Connectivity Level Has Been
Improving,
Source: Pyramid Research, 2000
0
100
200
300
400
500
600
700
1990 1991 1992 1993 1994 1995 1996 1997 1998 1999
Fixed+Mobile -- OECD Fixed+Mobile -- Non-OECD
Internet Subs -- OECD Internet Subs -- Non-OECD
Million
Defining the
Digital Divide :
how serious an
issue is it ?
 Connectivity is
only part of the story
 Divergence in wealth
creation is a major
concern

8. Other Dimensions of the Divide
0
10
20
30
40
50
Jan.
95
Jan.
96
Jan.
97
Jan.
98
Jan.
99
US
Other industrialized countries
Developing countries
Internet
Hosts
(millions)
30 m (70%)
11 m (26%)
1.5 m (4%)
(the first ten countries
amount for 1.2 m)
Source: Network Wizards, World Bank, 1999
• 7% of World Pop. Speaks
English
•75% of Worldwide Web-sites
are in English
Connectivity
Content
• Jan 2000: 72.4 m Internet Hosts

9. Data Source: ITU, 1999
Regional Patternsof
Convergence and Divergence
30%
61%
136%
74%
18%
Europe
Asia
Latin America
North America
Africa
Growth in Internet hosts, 1999

10. Cross-Country Inequality:
Information Infrastructure Investments
Skewed toward Rich Countries
Source: Pyramid Research, 2000
Information Infrstructure Investments, 1991 - 1998
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
1991-1994 1995-1998
US$
Millions
OECD
Sub-Saharan Africa
Middle East/North Africa
Latin America
Eastern Europe
Asia Pacific

11. Within-Country Inequality
Source: LSMS, the World Bank
Panama South Africa
0%
20%
40%
60%
80%
Wealthiest
Quintile
Quintile 4 Quintile 3 Quintile 2 Poorest
Quintile
By Income: % of Households
with Private Telephones
By Geographic Region:
% of urban/rural
households with telephones
45.7%
4.7%
0%
20%
40%
60%
80%
100%
Urban Rural

12. The Promise and Peril of the
Networking Revolution
The US broadband
revolution
Adopter Countries’
broadband
revolution
National
Information
Infrastructure
(scope
and
quality)
Time
Latecomers
Source: Pyramid Research, 2000

14.  Connectivity is a requirement
It is next to impossible to envision markets with less than 5%
voice penetration leapfrogging into Internet connectivity
 Competition is the Vehicle
Competition leads to decreased prices, subscriber growth &
new technology development. We must promote competition,
while supporting universal access via innovative government
support, focusing on convergence issues
Infrastructure Support Systems Are Critical
Systems and services that support and deliver information such
as postal and financial services, are a vital component of public
action
Education is the Enabler
Internet has higher social entry barriers than voice, requiring
literacy and ICT exposure at a minimum
Strategies

15. Networking and Poverty Reduction
 ICTs for Economic Growth
- enhanced competitiveness
- increased business opportunities
- access to market for rural communities
 ICTs for Improved Delivery of Social Services
- better health/education/environmental services
- reducing vulnerability to natural disasters
 ICTs for Greater Transparency
- improved efficiency on government procurement
- reduced corruption
- increased civil society participation
 ICTs for Empowerment of the Poor
- allowing the poor to better communicate their concerns

17. Our response is
focused on
 Supporting the enabling environment for
efficient creation, adaptation and
dissemination of knowledge
 Building Human Capacity for the Knowledge
Economy
 Expanding Access
 Supporting knowledge sharing through
research, networking and communities of
practice

18. Our Response….
A Number of Key Special Initiatives
Global ICT
Department
infoDev
Global
Development
Network
Global
Knowledge
Partnership
African Virtual
University
Development
Forum
Global Development
Learning Network
ECOWAN

19. How These Initiatives Fit Together
Supporting the enabling
environment
Building Capacity for the
Knowledge Economy
 ECOWAN
 Global ICT Dept.
 African Virtual
University
 Global Development
Learning Network
 World Links for
Development

20. How These Initiatives Fit Together
(cont.)
Expanding Access
Supporting
knowledge sharing
through research,
networking and
communities of
practice
 WB and IFC lending for
ICT infrastructure
 Development Gateway
 Global Development
Network
 Global Knowledge
Partnership
 WB Knowledge Sharing
Network
 Development Forum

21. infoDev: The Concept
ECOWAN
Private
Sector
UNSD,
ECOWAS,
EU, ITU,
World Bank,
etc.
Governments
Telecom
Reform
Information
Infrastructure
Strategies
Consensus
Building/
Awareness
Raising
Pilot Projects
Finance & Know-How from :

22. Active and Completed Projects by Category & Main Activity
March, 2001
Activities &
Categories
Telecoms Internet Education Health EnvironmentGovernment
E-
Commerce
Total
Networks and
Communitties
of Interest
1 25 2 1 2 1 32
Policy 14 6 . . 2 20
Capacity
Building 12 17 4 1 4 3 41
Pilot and
Demonstration 1 10 8 7 7 6 10 49
Total 28 58 14 9 13 6 16 144
Taxonomy of Funded Projects

23.  Planet University IS
 Y2K Health Sector Coord.
 RFP/Analysis
 ICT indicators
 15 iCSF Conferences
 PeopleLink
 Information Strategy Tool Kit/UNITAR
 INDEV
India’s Rural Health Care
 Knowledge Network for Grassroots
Sofia’s MIS
Georgia’s Demonstration projects
 Information infrastructure for
Uganda
National Graduate Registry
 E commerce Uganda
and Tanzania
Stories Exchange Net
African Connection-Rural Telecom
Metabase de Datos
Empowering people with disabilities
-Guatemala MicroNet
Asia Pacific Telecom.
Regulatory Forum
Work Program FY00

24.  Country Gateways
Global Knowledge for Development Online Forum
 iCSF Workshops
ACT 2000
ICANN (Yokohama & LA)
MT 2000
OECD Dubai
infoDev-Motorola Visiting Fellowship Program
Online ICT Resource Center for the Global
Development Community
 Creating a Global Information Network on
Distance Education
Regulatory Colloquium
OHADA.com
Work Program FY01
Community
Telecenters
Improving Healthcare & Education
through shared ICTs
Empowering Local
Communities in Mexico
NAROD project
Inter-city Marketing Network for
Women Micro-entrepreneurs
E-Readiness Egypt
E-Readiness Morocco
USTTI Africa
Exploring Adequate Telecom
Sector Reform Models in China
UNECA/Cisco Training of Women Entrepreneurs
CDI Intl. Expansion
Kindlink Houses and
Families
 RITS project
Data Fusion for Flow Analysis and
Decision Support

25. Flagship Initiatives
EDUCATION
CONNECTIVITY
IN AFRICA
REGULATORY
EFFORTS
E-COMMERCE
Networking
for Innovation in
Technology &
Teacher Training
MOTOROLA
 Visiting Scholars
 Fellowship
 Country Gateways (GDG)
e-Readiness Assessments
CISCO Training for
African Women in
Internet Working
Technology
ITU Regulatory
Colloquia
infoDev Symposia
Pyramid Report
Analysis Report
Incubator
Initiative
UNECA Global
Connectivity for
Africa Conference
Global ICT
Colloquium (RFP)
African
Connec.
Rural
Telecom
(DFID)
ICO 21st
century
Communi.

26. The Development Gateway
http:www.developmentgateway.org

27.  Solve development problems by sharing high-
quality information from local, national and global
sources, tailored to users’ needs by topic and
community, quickly and easily.
 A platform to facilitate the establishment of
common standards for the exchange of
information among the development community.
 Expanded opportunities for building and sharing
knowledge and experience in and among
developing countries.
Gateway Value Propositions

28.  Algeria
 Pakistan
Bulgaria
Georgia
Romania
Dominican Republic
Indonesia
infoDev Country Gateway Grants
Colombia
Russia
West Bank & Gaza
Armenia
Azerbaijan
Chin
a
Ukraine
Kyrgyz Rep.
Moldova
Costa Rica
 Venezuela
 Sri Lanka
Kazakhstan
As of April 4, 2001
 Croatia  Uzbekistan
 Uruguay
 Mongolia
 Namibia

29. For more information...
www.worldbank.org/ict
www.infodev.org
www.developmentgateway.org
www.ecowas.int
www.unites.org

30. What is the Impact of
E-Commerce on the Society?
 COVID-19, the new normal, we all are
familiar with what I am talking about. The
COVID19 Pandemic has changed
everything, work from home, online school,
online college and everything including
shopping. Well, e-shopping or e-commerce
was present in pre-COVID times but no one recognized the
power of e-commerce. The COVID-19 has given a push to
all the digital things which were present right there, but we
are not much concerned about it. E-commerce saves a lot
of time but not many used it before COVID times, but now
everyone relies on the internet.

31. 
 So, anyone who can access the internet can
participate in E-commerce activity. E-
commerce consists of two types:

 Shopping
 Trading Stocks

32.  We all are aware with e-shopping,
Amazon, Flipkart, Tata Cliq, are some
good examples of e-shopping. There are
some sites that provide only a certain type
of product like JIO Mart which offers only
grocery whereas Flipkart Amazon sells
everything. On the other hand, if we talk
about Trading stocks, so earlier it was so
difficult for common people as they have
not much knowledge also they have to
spend lots of money on agents, but now
there is reform in this sector.

33. Influence on the User
 E-commerce has changed the perception of the
business. It has affected every individual which
was part of the business whether a consumer,
seller, advertiser or the business model itself.
Today the internet becomes part of our life,
which saves our lot of time. We can not imagine
going to banks every day for small transactions
and all. We are engaged in so much work that
we do not have time for shopping and here the
E-commerce comes into the picture, that offers
comfort, convenience, comfort and most
importantly, it saves time.

35.  E-commerce and online shopping
in India are achieving remarkable
and remarkable growth as more
and more Internet facilities, high
educational standards, lifestyle
change, and the country’s
economic growth are being used
more and more. Demand for
electronic commerce techniques
and tools.

36. Advantages of e-Commerce to
Customers
 Provide details of the virtual
showcase on websites with online
catalogs.
 Reduced prices due to contests
(coupons and offers).
 Access and convenience 24 hours.
 The global market for the purchase or
sale of the product.

37.  Provide secure business transactions
 It is easier to compare prices with other
premium brands
 Do not stay online or be held forever
 Many options and range (options and
options)
 Return products if it is of lower quality
 Time savings and reviews of easy
review.

38. Advantages of e-Commerce to Business
 Increase in potential market share by increasing
the customer base
 Use of EDI, B2B data exchange
 Low barriers to items
 Provide safe business and instant transactions
 Participate in retail for the launch of new
products and services- 24/7, 365 days of sales
(buyer and seller)
 Expanding the scope of the business
 Main warehouse administration
 Reduction of employee costs

39. Disadvantages of e-Commerce for
Customers
 Unable to personally examine the products
 Privacy and security in online purchases
 Fraud with credit cards
 Delays in receiving products
 Inability to identify fraud
 Guarantee/guarantee
 Quality
 Hidden cost
 Lack of personal interaction

40. Disadvantages of e-Commerce
to Business
 Update hardware and software regularly
 Website maintenance at a periodic interval
 Additional costs and expertise for electronic
commerce infrastructure
 The readiness of the site
 Training and maintenance Customer loyalty
 Outstanding logistics needs
 Security and credit card issues
 Fraudulent orders
 Sufficient internet services

41. e-Commerce Issues and Challenges