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WE COMPLETE SOCIAL!
Leveraging the COLLECTIVE POWER of your Brand Evangelists to
increase your Share of Voice (SOV) BEYOND all competition
WHY ARE WE HERE?
• 8 years of social media (YES! We were doing social media before it was called social media) has
shown us exactly what is right & wrong about social media today. And we have put that expertise to
bridge gaps for the brand in the form of innovative products.
• We are one of the most reputed & premium social media agencies in India, with an enviable
clientele, rocking team and solid financials.
How to derive/define
ROI from social
How to convert their
customers into
evangelists
How to increase their
share of voice in the
online world
ROI ABSENT FROM ANOTHER MARKETING MEETING!
THE MARKETING SAGA
• Brands and businesses have thrived on digital, but they continue to struggle on the following:
More than Brand they
care about goodies &
free vouchers
They will engage with content that
is highly unique & entertaining
They have the liberty to engage with
any & every Brand
Converting them into Brand loyalists
is one hell of a task
CUSTOMERS AS EVANGELISTS?
Brands do variety of activities
in the offline world to connect
and engage with their
employees
But the power to enable and
translate all such initiatives in
the digital world makes all the
difference
THE HR SAGA
SOCIAL AS CHAUPAL/UNDERSTANDING THE BASICS
• Social works on the module of referral system and the best person to make those referrals is none other
than the one associated with the brand
• Employees, channel partners, distributors, friends and family etc
• They don’t do anything in the online world currently because they are:
Clueless Doubtful Lack Time
REFINE
Brand publishes only
relevant messages.
FB posts
Tweets
Brand News
Blogs / forums
Across the Internet
CONNECT
With Brand Evangelist
Employees
Distributors
Channel Partners
Franchises
Friends & Family
PROPAGATE
Promote Brand message in
their social networks
Facebook
Twitter
LinkedIn
Google Plus
Commenting
Whatsapp (mobile)
THAT IS WHERE EFLUENCR COMES IN!
• An advocacy platform that connects the brand ambassadors and helps them promote the brand
with a simple click
WHY SHOULD YOU CARE?
+ Helps you measure by
evangelist
+ Provides cross-platform
integration
Ambassadors are empowered
enough to represent the brand
in the truest of form
+ Helps you differentiate between
internal and external audience
+ Find which FB fan did what
activity on the page
Provides WhatsApp integration+ +
+ Make it idiot-proof – just a 5
min job
+ No more struggling for few
comments, promote true
evangelism
Develop a CDRC
(Centralized Disaster
Response Center)
+ Tell your evangelists exactly
what to promote
+ Increase your SOV (Share Of
Voice) v/s guerrilla
commenting
Reduce dependence on FB
Ads / media buying
+ +
EFLUENCR HELPS YOU DO THE FOLLOWING
FINAL THOUGHTS
+ Helps you measure ROI and
analyse social success
+ Makes them measurable and
makes sharing extremely easy
+ Not replacement but the final
wheel in the cog
+ Helps you integrate internal
and external audiences
EFLUENCR ADVANTAGE: SAVES $$$s ALONG WITH
BEING EFFICIENT
• Usual CPM for non-evangelists – Rs. 300 (30 paisa per impression)
• CPM for evangelists – Rs 800 - 1000 (80 paisa to Rs. 1 per impression)
• Average post share visibility for profiles on FB – 200 (50% of connections)
• Average impression value per FB post share – Rs 160 – Rs 200
• Efluencr per post share costs: Nearly 20% of impression value
A SNEAK-PEAK AT THE PLATFORM
DASHBOARD – FOR BRAND
HEAD/MANAGERS/ADMIN
THE DASHBOARD – FOR THE USERS
CROSS PLATFORM ADVOCACY WITH JUST A CLICK
EASY ADMIN CONTROLS & EFFICIENT REPORTING
DOC
MOBILE APP LITERALLY MAKES IT AS EASY AS
1..2..3
TARGET MARKET
Works great where you already have some people who are
rewarded because of your brand name and have an interest
in promoting you…
Build brand salience: Profits for all
Every franchise has employees
Brand has its employees
People have an interest in your branding
FRANCHISE BASED BRAND
People involved in the
supply chain
Employees of
the brand
Employees of the
distributors Promotion for Brand:
Profits for all
RETAIL BRAND
Needs thought
leadership
Increased SOV:
Profits for all
People centric
B2B SERVICES ORIENTED BRAND
Students will promote the institute for
better placement
Alumnus for lifelong association
Faculty, staff & employees for personal
branding & association
STUDENTS
OTHERS
STAFF
Authentic branding, positive word of
mouth: Profits for all
WHAT YOU GET
AN EDUCATIONAL INSTITUTE
Each store & mall have
large base outside:
Distributors, sales
partners etc
200 employees for the mall
5 employees per store
Increased promotion for
mall: Profits for all
A MALL WITH 200 STORES
Works great where you already have a dedicated number of
followers, who support you all the time…
Large set of supporters, volunteers & party workers
Low education level but dedicated
Changing people perception: Profits for all
A POLITICAL PARTY
SMB expansion after product gains traction with large brands
Small set of employees - love playing evangelist
Zero marketing budget
Making it easy: Profits for all
SCALABLE FUTURE – SMB
CHARTING THE SUCCESS STORY
THE ADVOCACY PLATFORM ACROSS VARIOUS
DOMAINS
• State Election Campaign
• School Reunion
• University
• State Youth Movement - YAD
SUCCESS STORY – FOR ELECTION CAMPAIGN
5X SOV – 20K
interventions in 6
weeks
9 demos over 4
days in different
cities
270+ active
users from the
850 registered
users
850 party
workers with low
education level
turned into super
evangelists
WHAT DOES IT MEAN? – CALCULATING THE SOCIAL
ROI
• A total of 13k interventions on FB
• An individual has on an average 400 friends on FB with 50% reach* (*200 friends)
• Therefore, the potential sharing comes out to be 26 lacs
103 interventions
in a week
1 training
session that
included the
demo, app
download and
creation of the
accounts
A total of 637
registered users
Alumnus turned
into super
evangelists
SUCCESS STORY – SCHOOL REUNION
WHAT DOES IT MEAN? – CALCULATING THE SOCIAL
ROI
• Every alumni has connected friends on FB from his school days
• A single share does the job of tapping on that circle. Now imagine a 500+ army sharing the posts –
serves as a constant reminder and also translates into actual footfall
• Last alumni meet saw a footfall of 600. The target this year was 1000. We overachieved the target
527 interventions
till date
6 training
sessions over 2
days for various
courses
A total of 599
registered users
From complaining
to being the
evangelist –
making students
& professors the
perception pillars
SUCCESS STORY – UNIVERSITY
WHAT DOES IT MEAN? – CALCULATING THE SOCIAL
ROI
• 90%+ student join a university only if they know an existing student, alumni or faculty there
• Creating them into brand ambassadors ensures great branding
• Every existing student, faculty, alumni now becomes a point of sourcing potential students
2422
interventions till
date
9 demos over 4
days in different
cities
A total of 755
registered users
Party workers/
volunteers
turned into
super
evangelists
SUCCESS STORY – STATE YOUTH MOVEMENT
WHAT DOES IT MEAN? – CALCULATING THE SOCIAL
ROI
• Party workers, supporters and volunteers are key influencers in the community they live in
• They already do a lot of activities in the offline world to support the party, the platform helps them
replicate the same online
• Getting them active and talking about party initiatives ensures long term branding for the party
• Doing it 18 months before the elections can have a substantial impact on voters and election results
THANK YOU

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Efluencr Introduction 4-Sep-2015

  • 1. WE COMPLETE SOCIAL! Leveraging the COLLECTIVE POWER of your Brand Evangelists to increase your Share of Voice (SOV) BEYOND all competition
  • 2. WHY ARE WE HERE? • 8 years of social media (YES! We were doing social media before it was called social media) has shown us exactly what is right & wrong about social media today. And we have put that expertise to bridge gaps for the brand in the form of innovative products. • We are one of the most reputed & premium social media agencies in India, with an enviable clientele, rocking team and solid financials.
  • 3. How to derive/define ROI from social How to convert their customers into evangelists How to increase their share of voice in the online world ROI ABSENT FROM ANOTHER MARKETING MEETING! THE MARKETING SAGA • Brands and businesses have thrived on digital, but they continue to struggle on the following:
  • 4. More than Brand they care about goodies & free vouchers They will engage with content that is highly unique & entertaining They have the liberty to engage with any & every Brand Converting them into Brand loyalists is one hell of a task CUSTOMERS AS EVANGELISTS?
  • 5. Brands do variety of activities in the offline world to connect and engage with their employees But the power to enable and translate all such initiatives in the digital world makes all the difference THE HR SAGA
  • 6. SOCIAL AS CHAUPAL/UNDERSTANDING THE BASICS • Social works on the module of referral system and the best person to make those referrals is none other than the one associated with the brand • Employees, channel partners, distributors, friends and family etc • They don’t do anything in the online world currently because they are: Clueless Doubtful Lack Time
  • 7. REFINE Brand publishes only relevant messages. FB posts Tweets Brand News Blogs / forums Across the Internet CONNECT With Brand Evangelist Employees Distributors Channel Partners Franchises Friends & Family PROPAGATE Promote Brand message in their social networks Facebook Twitter LinkedIn Google Plus Commenting Whatsapp (mobile) THAT IS WHERE EFLUENCR COMES IN! • An advocacy platform that connects the brand ambassadors and helps them promote the brand with a simple click
  • 8. WHY SHOULD YOU CARE? + Helps you measure by evangelist + Provides cross-platform integration Ambassadors are empowered enough to represent the brand in the truest of form + Helps you differentiate between internal and external audience + Find which FB fan did what activity on the page Provides WhatsApp integration+ +
  • 9. + Make it idiot-proof – just a 5 min job + No more struggling for few comments, promote true evangelism Develop a CDRC (Centralized Disaster Response Center) + Tell your evangelists exactly what to promote + Increase your SOV (Share Of Voice) v/s guerrilla commenting Reduce dependence on FB Ads / media buying + + EFLUENCR HELPS YOU DO THE FOLLOWING
  • 10. FINAL THOUGHTS + Helps you measure ROI and analyse social success + Makes them measurable and makes sharing extremely easy + Not replacement but the final wheel in the cog + Helps you integrate internal and external audiences
  • 11. EFLUENCR ADVANTAGE: SAVES $$$s ALONG WITH BEING EFFICIENT • Usual CPM for non-evangelists – Rs. 300 (30 paisa per impression) • CPM for evangelists – Rs 800 - 1000 (80 paisa to Rs. 1 per impression) • Average post share visibility for profiles on FB – 200 (50% of connections) • Average impression value per FB post share – Rs 160 – Rs 200 • Efluencr per post share costs: Nearly 20% of impression value
  • 12. A SNEAK-PEAK AT THE PLATFORM
  • 13. DASHBOARD – FOR BRAND HEAD/MANAGERS/ADMIN
  • 14. THE DASHBOARD – FOR THE USERS
  • 15. CROSS PLATFORM ADVOCACY WITH JUST A CLICK
  • 16. EASY ADMIN CONTROLS & EFFICIENT REPORTING DOC
  • 17. MOBILE APP LITERALLY MAKES IT AS EASY AS 1..2..3
  • 19. Works great where you already have some people who are rewarded because of your brand name and have an interest in promoting you… Build brand salience: Profits for all Every franchise has employees Brand has its employees People have an interest in your branding FRANCHISE BASED BRAND
  • 20. People involved in the supply chain Employees of the brand Employees of the distributors Promotion for Brand: Profits for all RETAIL BRAND
  • 21. Needs thought leadership Increased SOV: Profits for all People centric B2B SERVICES ORIENTED BRAND
  • 22. Students will promote the institute for better placement Alumnus for lifelong association Faculty, staff & employees for personal branding & association STUDENTS OTHERS STAFF Authentic branding, positive word of mouth: Profits for all WHAT YOU GET AN EDUCATIONAL INSTITUTE
  • 23. Each store & mall have large base outside: Distributors, sales partners etc 200 employees for the mall 5 employees per store Increased promotion for mall: Profits for all A MALL WITH 200 STORES
  • 24. Works great where you already have a dedicated number of followers, who support you all the time… Large set of supporters, volunteers & party workers Low education level but dedicated Changing people perception: Profits for all A POLITICAL PARTY
  • 25. SMB expansion after product gains traction with large brands Small set of employees - love playing evangelist Zero marketing budget Making it easy: Profits for all SCALABLE FUTURE – SMB
  • 27. THE ADVOCACY PLATFORM ACROSS VARIOUS DOMAINS • State Election Campaign • School Reunion • University • State Youth Movement - YAD
  • 28. SUCCESS STORY – FOR ELECTION CAMPAIGN 5X SOV – 20K interventions in 6 weeks 9 demos over 4 days in different cities 270+ active users from the 850 registered users 850 party workers with low education level turned into super evangelists
  • 29. WHAT DOES IT MEAN? – CALCULATING THE SOCIAL ROI • A total of 13k interventions on FB • An individual has on an average 400 friends on FB with 50% reach* (*200 friends) • Therefore, the potential sharing comes out to be 26 lacs
  • 30. 103 interventions in a week 1 training session that included the demo, app download and creation of the accounts A total of 637 registered users Alumnus turned into super evangelists SUCCESS STORY – SCHOOL REUNION
  • 31. WHAT DOES IT MEAN? – CALCULATING THE SOCIAL ROI • Every alumni has connected friends on FB from his school days • A single share does the job of tapping on that circle. Now imagine a 500+ army sharing the posts – serves as a constant reminder and also translates into actual footfall • Last alumni meet saw a footfall of 600. The target this year was 1000. We overachieved the target
  • 32. 527 interventions till date 6 training sessions over 2 days for various courses A total of 599 registered users From complaining to being the evangelist – making students & professors the perception pillars SUCCESS STORY – UNIVERSITY
  • 33. WHAT DOES IT MEAN? – CALCULATING THE SOCIAL ROI • 90%+ student join a university only if they know an existing student, alumni or faculty there • Creating them into brand ambassadors ensures great branding • Every existing student, faculty, alumni now becomes a point of sourcing potential students
  • 34. 2422 interventions till date 9 demos over 4 days in different cities A total of 755 registered users Party workers/ volunteers turned into super evangelists SUCCESS STORY – STATE YOUTH MOVEMENT
  • 35. WHAT DOES IT MEAN? – CALCULATING THE SOCIAL ROI • Party workers, supporters and volunteers are key influencers in the community they live in • They already do a lot of activities in the offline world to support the party, the platform helps them replicate the same online • Getting them active and talking about party initiatives ensures long term branding for the party • Doing it 18 months before the elections can have a substantial impact on voters and election results