2. Look Behind Success. You’ll See an Ally. Our Promise: We deliver on our commitments so you can deliver on yours. We understand the importance of delivering on commitments.
3. Look Behind Success. You’ll See an Ally. Our Promise: We deliver on our commitments so you can deliver on yours. We understand the importance of delivering on commitments.
19. A History of Seeing Possibilities 1960s Punchcard Machine 1969 Servers 1980s Tape room 1970s Data Processing Y2K - 2000 Modern Service Management Center EDS Global Headquarters
20. EDS. A Business Ally That Makes a Difference. … all supported by EDS talent, industry knowledge and technical expertise Helping Clients Manage complexity Protect the environment Global solutions The best people and resources Operational excellence Best technology
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22. Providing Global Solutions That Work Solutions Reach new levels of reliability, agility, insight and speed for greater business success. Gain productivity Experience innovation Grow revenue Ensure security
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24. Accessing the Right People and Resources Best Shore ® Right resources Right location Maximum ROI
25. Global Strength and Perspective Asia 30,000 EMEA 35,000 North America 53,000 Latin America 14,000 Australia/ New Zealand 7,000 EDS has approximately 139,000 employees in over 65 countries
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28. Finding Eco-Friendly Solutions Helping Clients Cut carbon footprints up to 40% Lower infrastructure costs up to 30% Balance eco-responsibility with profitability and growth
Look behind the world’s leading brands. Behind the companies that power commerce and define industries. Behind the governmental agencies that protect citizens. Look behind the leaders, innovators and visionaries. Behind all those who reshape our business landscape. Look behind success. You’ll see an ally. At EDS, we understand how important it is for you to deliver on your commitments to your customers, suppliers and employees. That’s why we deliver on our commitments to you. We work behind the scenes, alongside our clients, making it easier for them to do what they do best.
Look behind the world’s leading brands. Behind the companies that power commerce and define industries. Behind the governmental agencies that protect citizens. Look behind the leaders, innovators and visionaries. Behind all those who reshape our business landscape. Look behind success. You’ll see an ally. At EDS, we understand how important it is for you to deliver on your commitments to your customers, suppliers and employees. That’s why we deliver on our commitments to you. We work behind the scenes, alongside our clients, making it easier for them to do what they do best.
OPTIONAL: Use this slide to gain information from the audience about their needs and how technology can help them meet their business objectives. Add questions as you think appropriate for your audience.
The following 12 slides can be mixed and matched for your audience. You probably wouldn’t use more than 2 or 3 for any given presentation, depending on the topics you know your client is interested in. You could use the industry that the audience represents, plus any specific client stories that would be appropriate.
From retailers to banks, healthcare providers to governmental agencies, airlines to auto manufacturers – our clients are part of people’s lives. Our clients’ customers have a “silent ally” in EDS – making transactions happen more smoothly, protecting their personal information, providing help desk support and in hundreds of other ways. Following are a few examples.
Client: American Airlines Behind every arriving flight there’s the power of “I’ll be there.” (AA logo) Behind Success There’s EDS. Behind the success of American Airlines, there are cost-saving technology solutions. And a trusted ally. EDS. When the world’s largest carrier set out to maximize its IT investments by reducing costs and using the savings to further cut operating expenses, it chose EDS. By migrating costly support applications to centers in Latin America and India, American was able to cut costs while adding value. It also established a blueprint for transitioning additional applications for even more cost reductions in the future. They accomplished this by turning to the world’s business ally. Challenge To maximize the carrier’s IT investments by reinvesting the savings to further reduce costs. Answers Applications services were migrated to EDS’ Best Shore® capability centers in Brazil and Argentina that have transportation expertise and are in a time zone similar to American Airlines offices in Texas. Results EDS helped American reduce its IT expenditures and introduced a model for future cost reductions as additional business applications are transitioned. Featured Services Applications Development Services Applications Outsourcing Services Data Center Modernization Services Network Management Services
Client: General Motors Behind every new concept there’s the power to move you. (GM logo) Behind Success There’s EDS. Behind the streamlined, rapid, successful introduction of GM’s latest vehicles, there are improved management systems and processes. And a trusted ally. EDS. When the world’s largest automaker set out to speed time to market, it chose EDS. By helping GM develop its product development lifecycle management solution, its global design and engineering teams can collaborate, seamlessly, in real time. As a result, the automaker is more efficient and better positioned to bring next-generation vehicles to market quicker and with reduced plant start-up time, design and engineering changes and at a lower cost. They accomplish this by turning to the world’s business ally. Challenge To help the U.S. automaker reduce its concept through production cycle time so it can introduce innovative cars and trucks to the market faster and at a competitive cost. Answers To achieve a higher level of seamless collaboration between its design teams, EDS helped developed a next-generation product lifecycle management solution. Results By using the power in product lifecycle management, GM has reduced its product development cycles in half, reduce manufacturing costs 30 to 60 percent and increase engineering productivity by up to 15 percent. In addition, GM now competes globally and is the leader in markets where business did not exist ten years ago. Featured Service Product Lifecycle Management Services
Client: Molson-Coors Behind Rocky Mountain cold refreshment there are more than three centuries of quality. (MolsonCoors logo) Behind Success There’s EDS. Behind the successful integration of Coors and Molson, there’s an innovative ally. EDS. When one of the world’s largest brewers doubled its size, it needed to revitalize its technology and bring new systems online quickly, so it chose EDS. By converting existing applications and systems to a globally integrated solution, the brewer was able to reduce application maintenance costs. By consolidating its SAP® environment, they gained operational synergy and optimization. They accomplished this by turning to the world’s business ally. Challenge To synergize the company’s IT operations, increase the brewer’s agility and position for future expansion and reduce application management costs. Answers EDS took over the day-to-day management of the brewer’s technical operations, helped convert legacy applications and systems to a globally integrated solution and optimized its supply chain. Results By using EDS’ Best Shore® services, Molson Coors has reduced its cost of applications management, consolidated infrastructure, and implemented a managed storage solution for maximum cost-effectiveness of their storage environment. Featured Services Applications Development Services Applications Outsourcing Services Data Center Modernization Services Network Management Services Workplace Server Management Services
Client: Xerox Behind every document there’s an invitation to share. (xerox logo) Behind Success There’s EDS. Behind Xerox Europe’s streamlined, more cost-efficient operations, there’s a trusted ally. EDS. When Europe’s multimillion-dollar manufacturing and operations business wanted to seamlessly migrate from older applications to new, more efficient ones without missing a beat, it chose EDS. Realizing a 30 percent savings in support costs, Xerox Europe was able to focus on other business transformation activities and improve profitability. They accomplished this by turning to the world’s business ally. Challenge Xerox Europe wanted to reduce legacy application support costs and optimize its resources in support of migrating and implementing new application systems. Answers To effect a smooth transition, EDS proposed migrating a large portion of Xerox Europe’s application support operations to EDS’ Best Shore® model. The transition had to be transparent to the Xerox Europe business community and yield comparable or better service outcome. Results Xerox Europe realized a 30 percent savings in legacy support costs, via a nearly flawless transition. Featured Services Applications Modernization Services
Communications Industry: Behind the complex business of communications there’s a simple human need to connect. Behind sophisticated new services like video streams, video on demand, games, images and text, the communications industry has a trusted ally. EDS helps communications, media and entertainment providers deliver content across a wide array of fixed and mobile media. And by EDS’ implementation of key organizational, IT infrastructure and process changes, communications companies can capture new revenue growth with next-generation services and streamline operations to drive value. Companies in this industry now enjoy new standards of communications flexibility in delivering more content to eager audiences on any device, any where at any time, while reducing costs up to 30 percent. They accomplish this by turning to the world’s business ally. Featured Services Applications Modernization Services
Industry: Consumer Industries and Retail Behind millions of orders there’s the power of anytime, anywhere. Behind the distribution of countless consumer products and the fulfillment of millions of orders, there’s an ally. EDS is there with transparent, efficient solutions. When consumer-direct companies seek end-to-end order management, innovative technology integration, fulfillment solutions and scalable customer service, they turn to EDS. Processing millions of direct orders through our contact centers, retail Web sites, mail order processing and our network of four direct-to-consumer centers in two countries, EDS helps retail and consumer companies put the power of consumer direct to work generating more than $1 billion in market revenue annually. And worldwide, companies in this industry depend on EDS to provide them with seamless, transparent PCI DSS compliant and secure payments, order fulfillment and fast shipping along with quality customer service management. They accomplish this by turning to the world’s business ally. Featured Services: Consumer Direct Services Storage Management Services Contact Center Management
Industry: Energy Behind the world’s growing demand for energy there’s a promise to keep the lights on. Behind the energy to power progress around the world, there’s a dedicated ally. EDS helps utilities and oil & gas companies discover and distribute electricity and fuel to an energy-hungry world. Cost-saving EDS technology helps these vital businesses remain competitive. With EDS behind them, oil and gas companies can build a scalable, flexible and global infrastructure so they are well equipped to monitor and control assets while optimizing recovery, regardless of site location. And with EDS’ help, utility providers can build advanced metering infrastructure that reduces operational costs, improves data quality and equips them with the flexibility necessary to be competitive in the future. From innovative ways to utilize emerging technologies to business growth initiatives through advanced metering systems, EDS provides more than 150 companies in the utilities, chemical, and oil & gas industries with the operational efficiencies they need to compete more effectively. They accomplish this by turning to the world’s business ally Featured Service: Advanced Meter Infrastructure Solution
Industry: Financial - Banking Behind 5 billion credit card transactions there’s technology that makes a statement. Behind the success of the world’s leading financial institutions, there’s an ally. EDS works behind the scenes to help them integrate new services, monitor and manage risk, and convert customer data into increased revenue. In order for these leading financial firms to strengthen their balance sheets and increase the value of their customer relationships, they need to streamline their processes and reduce costs. So they turn to EDS. We handle more than 5 billion credit card transactions and 2.5 million consumer loans annually. We also process 1.5 billion checks and 100 million remittance transactions each year. Financial institutions around the world are transforming their businesses and embracing new opportunities. They’re accomplishing this by turning to the world’s business ally. Featured Services: Consumer Card Services
Industry: Healthcare Behind more than a billion healthcare claims there’s a belief in living life to the fullest. Behind the improved lives of millions of patients a day, there is a dedicated ally. EDS not only provides innovative technology solutions that specifically aid in the delivery of care, we’re also behind the business side of healthcare. When the world’s leading healthcare insurers and government agencies need help expediting claims processing or help with finance administration and disease management applications, they look to EDS. By improving their operational efficiencies and productivity, EDS ensures that healthcare organizations receive the critical information they need to deliver quality care faster and more accurately. And with EDS performing 2.4 billion healthcare transactions annually, including 1 billion in claims, insurers can help patients receive the care they need more quickly. They accomplish this by turning to the world’s business ally. Featured Services: Applications Development Services MetaVance – Benefit Administration Software EDS Eligibility Solution
Industry: Manufacturing Behind the world’s best-made products there’s always a better way to make them. Behind 75 of the top 100 manufacturing companies, there has been an ally. EDS applies the expertise to keep production lines moving for aerospace, defense, automotive, high technology and industrial manufacturers. EDS also allows them to design anywhere, build anywhere and service anywhere. When manufacturers set out to grow their businesses, integrate their manufacturing processes, tighten connections with their suppliers and customers, and operate at the industry’s highest levels of uptime, they turn to EDS. With our help, manufacturers achieve collaborative engineering integrated with their plant floor automation. All while overcoming challenges such as convergence, legacy system modernization, business process management and outsourcing, supply chain optimization and manufacturing agility. With EDS handling more than 2 billion customer interactions around the world every year and monitoring 4 million plant production points monthly, manufacturers are free to focus on delivering quality products and services. And they save up to 30 percent on IT costs, while cutting their product introduction costs by up to half. They accomplish this by turning to the world’s business ally. Featured Services Applications Services Customer Relationship Management (CRM) Services Data Center Modernization Services Product Lifecycle Management Solutions
Industry: Transportation Behind the world’s busiest airspaces the flow of information is always nonstop. Behind the processing of more than 500 million travel reservations annually and the movement of people and freight around the world, there’s a trusted ally. EDS provides innovative, cost-saving IT solutions to the transportation industry. We help ensure that the world’s airlines, airports, travel service providers and freight companies transport people and materials faster, safer and more efficiently. With help from EDS, airlines save up to 2 percent on flight operations, 10 to 15 percent on procurement and as much as 30 percent on IT. Freight logistics benefit from lower IT costs, real-time information for greater visibility up and down the supply chain and increased productivity, while the travel and hospitality segment is able to meet the demands for self-service more effectively. Leveraging the expertise of 9,000 EDS transportation industry specialists, companies can become more agile and productive and move their businesses to the next level of automation. They accomplish this by turning to the world’s business ally. Featured Services: Transportation Applications Flight Planning Services
Industry: U.S. Government – Defense Behind every great fighting force, there’s the power of information. Behind defense departments around the world there’s a strong ally. From business to battlespace, EDS helps them transition to net-centric environments by providing unified, stable and secure information platforms. Whether it’s industrial strength IT infrastructures, cyber security, or systems for personnel, logistics, command and control, or mission planning, EDS’ innovation and comprehensive end-to-end services provide defense organizations with decisive advantage. As militaries demand greater network-enabled warfighting capability or modernization of their supporting functions, EDS is helping defense organizations be more responsive, more effective, and more agile. Featured Services Applications Modernization Services Applications Outsourcing Services Data Center Modernization Services Integration & SOA Services
EDS has a long history of blazing new trails and solving complex problems for our clients – we’ve been doing it for more than 46 years. Innovative, visionary people and numerous IT milestones mark our history – from EDS’ iconic founder to its current team of can-do client advocates and thought leaders. In the early ‘60s, companies didn’t have in-depth knowledge about how to use all the computing equipment that was coming into the market, but they were beginning to see that the use of computers was the future of commerce. As their business ally, EDS and its visionary founder, Ross Perot, figured out how to tap into idle mainframe time to process our first client’s data more efficiently and cost-effectively. IT outsourcing was born. It’s hard to imagine life without ATM machines. But in the’70s, as banking clients needed a more effective way to help clients access their funds, EDS was the first to develop a method for using ATMs to transfer and deliver cash quickly and efficiently. An increase in air traffic and a need for higher security in recent years led EDS to ally with Ben Gurion Airport in Tel Aviv to develop newer, faster airport security. We designed and installed a biometric system to automate the inspection of low-risk travelers, enabling them to pass security with the swipe of a card. Helping our clients escalate productivity, security, innovation and growth is what we’ve always been about.
What makes EDS the right ally for your business? Our corporate culture of being there for clients and working to make ideas turn into reality are part of the answer. We bring a unique vision to help clients: Manage complexity Take advantage of global solutions that bring together infrastructure, applications and business process management Get work done with the best people and resources globally Focus on operational excellence and achieving results Harness the best technology solutions through EDS’ strong partnerships with leading technology providers Find options to protect the environment [Following are individual slides about each of these areas.]
EDS’ ability to manage complexity is second to none. We maintain IT operations for some of the largest government and private sector clients in the world. Our clients represent 20 percent of the Fortune 1000 (US companies) and Fortune 500 (global companies), and we provide services to more than 500 government entities in 27 countries. EDS’ large-scale accomplishments include the completion of a massive IT transformation for the Department for Work and Pensions (DWP), the largest ministry in the United Kingdom’s central government. The transformation effort included the installation of more than 130,000 new desktops in 1,400 locations, the consolidation of multiple print and data centers and the smooth transition of more than 130 Service Level Agreements. And as part of the largest government IT contract in the world, EDS operates the Navy Marine Corps Intranet (NMCI) for the United States Department of the Navy, a massive network that eventually will link more than 400,000 workstations and laptops for 500,000 Navy and Marine Corps users across the continental United States, Hawaii, Cuba, Guam, Japan and Puerto Rico. Size and scope are not obstacles to EDS.
For more than four decades, EDS has been delivering targeted solutions for clients. We concentrate on driving transformation and agility to help clients achieve solid business results. Listening to our clients’ needs, we have come to understand that there are four main issues that impact their results: productivity, innovation, security and growth. Our objective is to offer you integrated answers to these issues and bring real solutions that impact your organization now and in the future, Key Messaging for Productivity: EDS helps clients achieve greater speed, leverage and return on their IT investments, so that their business is more successful. Improve performance now while setting the foundation for growth Increase the value of IT by aligning it to the business Work smarter, faster and better with the right tools Reduce the technology footprint and associated costs by eliminating redundancies, modernizing and consolidating systems Improve quality, stability and speed of operations through standardization, consistent processes and automation Access a 24/7, global, secure work environment that is “always-on” Gain real-time visibility into the supply chain Key Messaging For Innovation: EDS continues to bring new insight to help clients solve their most important business issues. Innovation only matters when it’s practical and adds value Apply practical innovation that solves business problems Create new products and services with out-of-the-box thinking Make improvements to existing products and services Dramatically improve access to information and ideas for innovation Use technology to create and sustain a competitive advantage Key Messaging for Security: EDS' comprehensive and leading security practices ensure safe, uninterrupted business operations and customer service. The ability to work and serve customers without interruption or worry Create a safe and protected environment for clients and their customers to do business Prevent fraud and comply with federal regulations Enable proven, global security solutions Access information and services anywhere, anytime, securely Key Messaging For Growth: EDS' business know-how makes clients more market-responsive and competitive. Readiness and flexibility to drive market opportunities Grow your business by responding faster to market signals Enter new markets quickly Anticipate and respond to customer needs while driving customer loyalty Drive growth on a reliable, standardized technology platform Provide more services while improving the bottom line Government : Deliver more citizen-centric services at reduced cost
Our broad portfolio of services and solutions are designed to help clients respond to challenges and anticipate new ones. These include comprehensive offerings and capabilities within Infrastructure Services, Applications Services and Business Process Outsourcing Services. All of these services are then solutioned through our industry filters to align with each client’s specific needs. In the BPO area , for example, we help our clients increase productivity and reduce costs by automating and handling volumes of complex transactions for them. For example, EDS contact center outsourcing services and fast, secure transaction processing helped Visanet become the leader in credit card processing in Brazil. The call center handles more than 350,000 calls a month and keeps customers satisfied by resolving 83 percent of calls at the first contact, with an average wait time of just 14 seconds. Our Application Services help organizations plan, develop, integrate and manage custom applications, packaged software and industry-specific solutions. What are their results? Clients can better support business objectives, improve operational performance and realize a higher rate of return on their application investments while managing costs. A convenience retailer client counts on EDS to help each store understand the buying patterns and behaviors of customers in that specific location. We even provide automated weather reports several times a day so the stores can customize their product mix. So if a winter storm is coming, they can stock up on fireplace logs and ice melt. With our Infrastructure Services , we help clients rationalize, consolidate, standardize, automate and virtualize their infrastructure assets. The payoff for the client is that they achieve greater leverage, speed and return on their IT investments — which drives more success for their business. The market recognizes EDS’ expertise in this area, too. EDS topped Forrester Research's list of leading Global IT Infrastructure Outsourcing companies in The Forrester Wave™ Global IT Infrastructure Outsourcing, Q2 2007 report.
The EDS Best Shore® capability empowers clients to make the most of their IT dollars by deploying the right team in the right location to minimize costs. With a Best Shore® strategy, EDS ensures the right blend of onshore, near-shore and offshore outsourcing delivery capabilities to meet its clients unique business requirements – no matter what those needs might be. EDS has more than 40,000 dedicated professionals serving more than 200 global clients from our designated Best Shore® delivery centers in more than 20 countries.
We have a vast network of people and resources around the world to help our clients do business on a global basis. With many clients in the Americas, EMEA (Europe, the Middle East and Africa), Australia/New Zealand and Asia EDS has the infrastructure in place to do business globally, but operate locally. Across the globe, our employees interact regularly with the clients in their regions. In any 24-hour period, somewhere in the world, an EDSer is on the job, ensuring that our networks are up and running, our clients’ information is secure and protected, and our commitments are being met.
At EDS, we relentlessly pursue quality with an execution-oriented strategy and have a “do it right the first time” mentality. This commitment resulted in a 74% reduction in severity one incidents in 2007…and we’re just getting started. One way we support our commitment to quality is the Global Services Network. Built with four “9’s” in mind -- up and running 99.99% of the time -- the GSN is one of the world’s largest, most reliable, private and secure networks. Connecting 500 sites and 18 major computer centers, the GSN enables EDS and its clients to quickly and easily transfer data around the world in a secure environment. When trouble strikes in one place, the GSN can quickly route IT operations and critical data elsewhere to avoid the threat. EDS’ unmatched network capabilities are a full two years ahead of our competitors. Plus, EDS adheres to the highest quality standards and globally consistent practices, including Lean Six Sigma, ISO 9001:2000, and ITIL, as well as our own proprietary governance models.
EDS adds even greater value to its support of clients through a network of allies formed to create innovation, introduce it into the marketplace and advance the best technology for our clients. In 2004, EDS formed the EDS Agility Alliance – a unique coalition of market-leading technology and business service providers. The Agility Alliance is also developing the foundation for EDS' seamlessly integrated, next-generation global delivery system. Today, approximately 68 of EDS’s top 100 clients benefit from the combined resources of the EDS Agility Alliance partners. Our current alliance members are Cisco, EMC, Microsoft, Oracle, SAP, Sun Microsystems, and Xerox – all globally recognized for their quality products and value to clients.
The environment has an ally in EDS, too. With IT responsible for an estimated 2 percent of global carbon dioxide pollution – equivalent to that of the aviation industry – EDS developed a transformation service to cut clients' carbon footprints by up to 40 percent and infrastructure costs by as much as 30 percent. In 2007, EDS launched an Australia-first, end-to-end green services initiative to cut carbon emissions across its Australian and New Zealand businesses by 25 per cent over the next three years and establish a fund to finance carbon offset programs. There are a number of ways we help clients address the challenges of “going green:” EDS Best Shore® service centers and a Global Services Network make better use of computers, servers and equipment downtime. We help our clients manage regulatory issues because of our environmental certifications, cooperative agreements and collaboration with industry groups. Our service-oriented architecture and virtualization of servers, applications, networks and storage benefit the environment and clients’ bottom line. And EDS Agility Alliance technology and business service providers deliver integrated solutions that reduce carbon emissions and total cost of ownership.
Behind the challenges our clients face related to security, globalization and even the environment are EDS people, solutions and services that meet needs and deliver results. We act as allies to help our clients reach their business goals. EDS has a depth and breadth of experience , as well as vast knowledge in all of the major industries – knowledge that helps our clients address issues specific to their businesses. And our clients span every major industry and geography. EDS understands the "nuts and bolts" of IT, so our clients don’t have to worry about it. For example, community health sites across South Australia help tally million-dollar savings annually – thanks to an EDS-managed technology infrastructure. Our unmatched global infrastructure has the capacity and capability to ensure we serve all our clients extraordinarily well. And our global, secure work environment is always on , providing reliability, security, availability and performance.
Complex business challenges rarely have simple solutions. But proven tools, processes and technologies – combined with the support of an ally who’s in your corner – can make the difference. As the world’s business ally, EDS is ready to dig in, working by your side, to help you deliver on your commitments to your customers, citizens and communities. How can we help you? Look behind the innovations. Behind the governments and businesses that aspire to succeed. Behind the ideas that make life simpler. You’ll see that behind success, there’s EDS. Let us help contribute to yours.
