6. This deckhas 100+slides that can easily beleveraged for any presentation
that youneed to build
Slides herehaveevolved over the years based onmyworkat these
organizations (primarilyconsulting)
9. 8
Organized Sections Bullets
Over the years MorphApp has evolved and it is increasingly complex to add functionality. Programs have been
launched to strategically change the core platform.
Key Issues
Go Forward Approach
Current State
ProcessX has evolved over the last 15 years
– Processes and systems have been cobbled together as a result of mergers and acquisitions
The core platform has had no strategic structural change
The organization is currently structured in functional silos
Enhancing or adding functionality is increasingly complex and requires significant effort and cost
Increasingly difficult to keep pace with the changing business landscape and providing value added services
– It is expected that current and new business strategic initiatives will make increasing demands
The ProcessX lifecycle has become fragmented which increases internal control risks
High risk of not being able to meet certain complex requirements
Launched multiple programs to move towards:
– A single integrated global Platform (from a process and technology perspective)
– The adoption of a “Utility Mindset”
– Leverage Like Functions, Centers of Excellence, Across LOBs
– Holistic business process management (alignment with client, end-to-end control framework etc.)
10. 9
Simple Table
Overall project is green and on track. Planning, Scoping & Analysis and Build are 50% complete. Testing has
commenced and a significant number of defects have been found.
# Phase Status Progress Trend Status
I Planning Green
Vision workshop completed
Determine critical path Operating Model items
Develop high-level roadmap
Develop detailed 2013 plan
2
Scoping &
Analysis
Green
Selected MVPs for functional delivery
Drafted Conceptual To-Be process flows for MVP
Performed analysis to validate products supported by MorphApp for the Florida Market
Translated the existing BRD into Process Flows
Drafted “Requirements Catalog” of existing requirements
3 Build Green Build activities are underway
4
Operational
Readiness
(Not started) Documentation of procedures and controls to start
5 Testing Amber
93 defects remain open
45 are under review, 41 are in the process of being
fixed and 8 are ready for retesting
Key CompleteNot Started Initiated ClosingIn Progress
11. 10
Chevrons
Approach to Change – Understanding the future of the Banking Sector and a bank can get there will involve
launching a Strategic Initiative that will have 3 phases.
Determine future state based
on strategic objectives, change
drivers and leading practices
Perform Gap Analysis
Develop business case and
roadmap based on project
priorities, impact, cost and
resource requirements
Develop methodology for
prioritization and critical path of
the identified projects, and
define resources and cost
implications with executive
inputs
Implement various program
Assess internal and external
factors (Risk Appetite,
Regulations, Technology trends
etc)
Identify change drivers
Perform a current state
assessment across People,
Process and Technology
Define the strategic objectives
Phase III:
Roadmap
Phase II:
Future Architecture
Phase I:
Strategy Development
Approach
I II III
12. 11
Model 1
A model for strategy development …
Strategy DevelopmentCurrent State Assessment
Risk Appetite
Business Constraints
Regulatory Drivers
Leading Practices
Technology Trends
Economic Environment
and Forecast
Geographical
Considerations
Mission, Values and
Vision
Strategic Objectives
Performance Measures
and Targets
Regulatory Drivers
Competitive Position
Scenario Analysis
Industry Direction
Financial Modeling and
Planning
Strategy Formulation
Customer Analysis
Market Analysis
Organizational Analysis
Process
People
Technology
Line of
Business
Securities
Services
Treasury
Services
Asset
Management
Commercial
Banking
Investment
Banking
Private
Banking
OUTPUTSINPUTS
13. 12
Regionally defined
processes with increased
automation
Functional/Product aligned
organization
Fragmented focus on
customer experience
Defined / Proactive
Globally defined and
integrated processes
Business and customer
aligned organization
Technology strategy is
developed in conjunction
with the business strategy
Engaged focus on customer
experience
Service / Advocate
Locally defined processes
Indigenously grown
organization and
technology
Initial / Ad hoc
“Utility mindset” – Leverage
Like Functions, Centers of
Excellence, Across LOBs
Process optimized across
the enterprise and globe to
support business innovation
Technology is a value
enabler and becomes a
core part of the client
offering
Focus on customer
experience is embedded in
BAU
Agile business model with a
decreased time-to-market
Value / Leader
Effectiveness
FutureTodayPast
Model 2
Maturity Model – A maturity model can be used to help develop the Future State Architecture and perform the
Gap Analysis.
14. 13
Call Out
Developing a business case can show management the business imperative and value of adopting a particular
approach.
Components of a Business Case
Risks and
Derailers
Vendor
Evaluation
(optional)
Strategy and
Current State
Assessment
Executive
Summary
Implementation
Plan
Change Drivers Cost and
Benefits
The financials show the overall
investment, break-even point
and Return on Investment
(ROI).
1 42 3 5 6 7
One of the critical components of the
business case is the Total Cost of
Ownership Model
16. 15
Timeline – Gantt Chart
The best way to plan out a project is to look at the various activities visually. The best tool to do that is a simple
Gantt Chart. A Gantt Chart is a visual representation of the various project activities.
2014 2015 2016 2017
Q2 Q3 Q4Q1J J AM O DNSF M AJ Q1-4Q1/2 Q3/4
Wave 1
Develop Business Case
Develop Business Architecture Requirements
Development / Build
Design Technical Architecture
User Acceptance Testing Complete
Go-Live
System Integration Testing Complete
Parallel Test Complete
Post Implementation Review
Wave 3
Wave 4
Wave 2
Wave 1 Complete
Today
18. 17
Executive Summary 1 (Situation, Complication, Resolution)
To support the future growth of our business, lower the cost of running ProcessX, and more efficiently manage
our business we recommend the implementation of the StrategyX
Internal meetings with various teams confirmed that current and new strategic initiatives, and evolving business needs will
continue to put increasing demands on the legacy system
To support the future growth of our business, lower the cost of running ProcessX, and more efficiently manage our risks
the program team recommends the implementation of StrategyX
Since December, we have completed the Planning phase, updated financials, gathered customer views, and complied a
list of key projects
Based on these results the new proposed platform meets our needs and could be implemented within a 24-46 month
period
Complication
Resolution
Situation
19. 18
Executive Summary 2 (Business Case View)
Insert tagline here
Business Imperative
Financial Summary
Program Status
Recommendation
20. 19
Executive Summary 3 (Analysis Summary)
Insert tagline here
Analysis
Conclusion To-Date
Background
Next Steps
22. 21
List 1 – Simple
1 Design for Growth
3 Design to Balance Flexibility and Integration
5 Design for Collaboration
Design for Efficiency and Centralized Strategic Guidance2
4 Design for Robust Governance
6 Design for Clear Accountability
7 Design with Market and Customer Focus
23. 22
List 2 – Depicting Numbers
The mobile revolution is underway – enterprises need to capitalize.
Tablets # of Tablets in the enterprise by 2016 (up from 13.6)
Mobility Ratio of all workers that have some level of mobility associated with their job
PC Shipment US PC Shipments is falling by 5%
Mobile app development projects will outnumber PC projects by 4 to 1App Development
Smartphones # of Smartphones worldwide
Mobile Apps # of Apps downloaded per year
96.3 M
75%
-5%
4 x
1 Billion
200+ Billion
24. 23
Chevrons 1 – Timeline / Roadmap
The future roadmap based on the strategic objectives, current state assessment and recommendations.
Develop future state.
Then develop
recommendations
(projects, etc.) to
address gaps.
Prioritize projects based
in impact and cost.
Develop high-level
implementation plan.
Defined vision and
strategic objectives to
evolve to the next level.
Analyzed the current
state across three
dimensions: people,
process and technology.
Roadmap DevelopmentRecommendationsCurrent State Assessment
Vision and Strategic
Objectives Definitions
Approach
26. 25
Chevrons 3 – Circular
Text
Text
Text
Text
Text
Text
TextText
Text
Text
Text
Text
Text
Text
Text
27. 26
Pyramid 1 – Three Levels
How we are organized to
deliver
What we are delivering
Program View
How tech will delivery
Operational
Delivery
Business
Delivery
Technical
Delivery
31. 30
Circle 2 – Callouts
Key to getting the certification is getting a deep understanding of the 9 Knowledge Areas and their corresponding
sub-process (a total of 42).
Time
Management
Quality
Management
Integration
Management
Scope
Management
Communications
Management
Risk Management
Cost Management
Human Resource
Management
Procurement
Management
Collect Requirements
Define Scope
Create WBS
Verify Scope
Control Scope
Define Activities
Sequence Activities
Estimate Activity Resources
Estimate Activity Durations
Develop Schedule
Control Schedule
Develop Project Charter
Develop Project Management Plan
Direct and Manage Project Execution
Monitor and Control Project Work
Perform Integrated Change Control
Close Project or Phase
Estimate Cost
Determine Budget
Control Costs
Plan Quality
Perform Quality Assurance
Perform Quality Control
Develop Human Resource Plan
Acquire Project Team
Develop Project Team
Manage Project Team
Identify Stakeholders
Plan Communication
Distribute Information
Manage Stakeholder
Expectations
Report Performance
Plan Risk Management
Identify Risks
Perform Qualitative Risk
Analysis
Perform Quantitative Risk
Analysis
Plan Risk Response
Monitor and Control Risks
Plan Procurements
Conduct Procurements
Administer Procurements
Close Procurements
3
5
2
4
1
6
8
7
9
37. 36
Organizational Chart
Pillar_name_here Pillar_name_here Pillar_name_here
Name_here
Title_here
Name_here
Responsibility1
Responsibility1
Name_here
Title_here
Name_here
Responsibility1
Responsibility2
Name_here
Responsibility1
Responsibility2
Name_here
Responsibility1
Responsibility2
Name_here
Responsibility1
Responsibility2
Name_here
Responsibility1
Responsibility2
Name_here
Responsibility1
Responsibility2
Name_here
Responsibility1
Responsibility2
Name
Role
Name
Role
Name
Role
Name
Role
Name
Role
Name
Role
Name
Role
Name
Role
Name
Role
Name
Role
Name
Role
Name
Role
Name
Role
40. 39
Status Report 1
Overall project is green and on track. Planning, Scoping & Analysis and Build are 50% complete. Testing has
commenced and a significant number of defects have been found.
# Phase Status Progress Trend Status
I Planning Green
Vision workshop completed
Determine critical path Operating Model items
Develop high-level roadmap
Develop detailed 2013 plan
2
Scoping &
Analysis
Green
Selected MVPs for functional delivery
Drafted Conceptual To-Be process flows for MVP
Performed analysis to validate products supported by MorphApp for the Florida Market
Translated the existing BRD into Process Flows
Drafted “Requirements Catalog” of existing requirements
3 Build Green Build activities are underway
4
Operational
Readiness
(Not started) Documentation of procedures and controls to start
5 Testing Amber
93 defects remain open
45 are under review, 41 are in the process of being
fixed and 8 are ready for retesting
Key CompleteNot Started Initiated ClosingIn Progress
41. 40
Status Report 2
Current status is Green for Go Live on Dec 5. Phase 2 scheduled for Q2 2015.
Phase Status Progress Achievements Current Focus / Next Steps
Phase IV:
UAT
Amber
82% UAT Test Cases completed (75% passed)
10 defects remain open (8 are critical)
Total 22 defects have been opened till-date
Due to high number of defects UAT Sign off delayed to
Oct 15
Complete UAT by October15th
Phase V:
Parallel Plan
Green
Parallel Plan framework developed; details are being
firmed up
Some risk have been identified (infrastructure, cleansed
data etc/) and action plans are being developed
Complete Parallel Plan
Finalize action plans to address risks
Parallel run to start
Phase VI:
Go Live
Green
Go-Live and Migration plan being developed
Plan developed to communicate to key stakeholders
during
Complete Go-Live and Migration plan
Status Rating G
2015
A O DNSJ JMF M AJ JMF M AJ
2014
Go Live Nov 5
Parallel Test Complete
Build
System Integration Testing
UAT
UAT Completed
Parallel Testing
Phase 2 Go Live
(TBD)
N
A
KEY
GreenAmber GA
Not StartedOn Hold Complete NC
RedR
H
N
42. 41
Gantt Chart
The best way to plan out a project is to look at the various activities visually. The best tool to do that is a simple
Gantt Chart. A Gantt Chart is a visual representation of the various project activities.
Q2 Q3 Q4Q1J J AM O DNSF M AJ Q1-4Q1/2 Q3/4
Today
Wave 1
Develop Business Case
Develop Business Architecture Requirements
Development / Build
Design Technical Architecture
User Acceptance Testing Complete
Go-Live
System Integration Testing Complete
Parallel Test Complete
Post Implementation Review
Wave 3
Wave 4
Wave 2
Wave 1 Complete
2014 2015 2016 2017
43. 42
Gantt Chart – Variations and Symbols
Various variations and symbols can be used to give more dimensions/depth to visual Gantt charts
2014 2015 2016 2017
Q2 Q3 Q4Q1J J AM O DNSF M AJ Q1-4Q1/2 Q3/4
Today
G
R
A
H
C
N
Sprints
99%
Green
Amber
Not Started
On Hold
Red
Complete
Build Complete
(In Stages)
18 Days
Delay
Additional Symbols
+
RAG Milestones
44. 43
Objects – Harvey Balls and Status
KEY
Red: Major delay
(3+ weeks delay)
Amber: Slight delay
(1-3 weeks delay)
Green: On track (0-1
week delay)
G
R
A
Complete
Significant Progress
Not Started
Identified
Underway
Complete
Closing
Not Started
Initiated
In Progress
Even
Progress
Negative
GreenStatus Amber GR A No UpdateNot Started On Hold UN H
Positive
Red
Trend
CompleteNot Started Initiated ClosingIn Progress
CompleteC
45. 44
Dashboard – Overall Project Summary
Status Trend# Key Areas
G
Strategic
Initiatives
1
GCategory 44
GCategory 33
G
Tactical
Initiatives
2
Initiative Status
Subcategory
Subcategory
Subcategory
Subcategory
Subcategory
Subcategory
Subcategory
Subcategory
Subcategory
Subcategory
Subcategory
Project Name Project Name GG
Project Name G
Project Name Project Name Project Name Project NameG GG H
Project Name
Project Name
Project Name
Project Name
Project Name
Project Name
Project Name
Project NameA
G
G
G
AG
A
G
Project Name Project Name Project NameProject NameGG G
Project Name Project Name Project NameA AA
Project Name FATCA Project Name
Project Name G
Project Name
Project Name Project Name
Project Name R
G
Project Name Project Name
G
G
Project NameG G Project Name G
Project Name
Project Name Project Name
Project Name
Project Name
Project Name
Project Name
Project NameA
G
P
G
GG
G
Project Name G
G
CG
Project Name Project Name GGG G
G
Project Name Project Name Project NameG G H
Amber (At risk)
R
A
Red (Off track)
Green (On track)
G
46. 45
Risk/Issue Template
Type Title Description Impact Mitigation Strategy Impact Owner Date Raised
Target
Date
Red
Red
Amber
Amber
Green
Green
47. 46
Actions Item Template
# Item Action Update Owner Date Opened Status
1 Defects Management requested that the program
team get a firm plan to address defects
Defect tracking has been put in place
Jack June 7 Open
2 Production
Parallel
Review issues that resulted from the parallel
test
Post Mortem and Lessons learned to be completed
Jane July 5 Closed
3
4
5
48. 47
Risk and Issues are communicated to management via the Dashboarding process.
Off-Track TemplateRisk / Issue
Additional CommentsOverall Status Gantt / Roadmap
Slide 53
Slide 51
Slide 48 Slide 49
Post Implementation
Slide 50
Slide 52
Project Dashboarding
49. RAG Status
Achievements Current Focus / Next Steps
Tech Lead:Manager: Initiative Lead:
Scope
Current Status SummaryInitiative Background
Completion Date:
Objective
Benefits/ROI
Priority:
Financials
Risk
Dependency
48
50. 2014 2015 2016 2017
Q2 Q3 Q4Q1J J AM O DNSF M AJ Q1-4Q1/2 Q3/4
Roadmap – Gantt
RAG Status
Tech Lead:Manager: Initiative Lead:
KEY
GreenAmber GR A
Not StartedOn Hold Complete NH C
Red
49
52. Risks / Issues
1
3
Severity# Risk / Issue Mitigation Strategy and Current StatusOpen Date
Target
Date
Owner Likelihood
2
4
6
5
RAG Status
Tech Lead:Manager: Initiative Lead:
Type
Close
Date
Change
51
53. RAG Status
Tech Lead:Manager: Initiative Lead:
Planned Objectives Gap / DeltaAchieved Objectives
Post Implementation Review
52
57. 56
Business Transformation Approach
A complex business transformation could take multi-years. Not all phase’s depicted below are necessary.
2014 2015 2016 2017
Q2 Q3 Q4Q1J J AM O DNSF M AJ Q1-4Q1/2 Q3/4
Phase I: Strategy Assessment
Phase II: Business Case
and Roadmap
Phase III:
Vendor Selection
Phase IV:
Program
Implementation
I
II
III
IV
58. 57
Business Transformation Approach – Details
High-levels steps of the 4 phases are detailed below.
Document high-level
requirements; issue RFI
and RFP
Conduct Deep Dive
Assessments
Conduct reference calls &
customer visits
Performed independent
research
Performed due diligence
Prioritize projects based
in impact and cost
Develop high-level
implementation plan
Sign agreements with
vendors
Implement various
program and project
initiatives.
Define overall vision and
strategic objectives
Perform a strategy &
current state assessment
across People, Process
and Technology (identify
gaps)
Determine target state
based on strategic
objectives, change
drivers and leading
practices
Develop business case
and roadmap based on
project priorities, impact,
cost and resource
requirements
Phase IV:
Program Implementation
Phase III:
Vendor Selection
Phase II:
Business Case & Roadmap
Phase I:
Strategy Assessment
Approach
I II III IV
59. 58
Approach
Strategy Sample – Mobile Strategy
Mobile applications should be developed using a methodology tailored for mobile devices
Develop various mobile
products
Develop/modify services
Integrate mobile with
existing channels
System Testing
End to end testing
Launch various mobile
products
Mobile web
Mobile app
Blog
Social Media
Defined mobility goals
(revenue, efficiency,
customer experience
etc.)
Define business case and
prioritize the roadmap
Budget approval
Current state assessment
of Mobility infrastructure
Develop mobile use
cases
Process requirements
User interface
Data requirements
Develop overall solution
architecture
Develop wireframes
Prototype critical features
Develop launch approach
DeployDevelopDesignDefineI II III IV
60. 59
Program Office Vision
Program Vision and Strategic Principles
The Program Management Office (PMO) vision and associated strategic objectives
guide all change related activities.
Manage and execute all change initiatives to help maintain a
leadership position in Trade Processing.
Strategic Objectives
Tier 1
Tier 2
2
1
3
Continuously improve efficiencies (initially by consolidating processes and systems)
Address existing and new regulatory requirements
Partner with key stakeholders to drive enhanced experience and new functionality
6
4
5
Enhance organizational capabilities
Ensure a structured and methodical approach is in place to manage change
Streamline processing business and technical architecture to increase time to market
61. 60
Strategy Development Framework
Approach to Strategy Development – A strategy can be developed based on a current state assessment in
conjunction with a set of external/internal inputs.
Strategy DevelopmentCurrent State Assessment
Risk Appetite
Business Constraints
Regulatory Drivers
Leading Practices
Technology Trends
Economic Environment
and Forecast
Geographical
Considerations
Mission, Values and
Vision
Strategic Objectives
Performance Measures
and Targets
Regulatory Drivers
Competitive Position
Scenario Analysis
Industry Direction
Financial Modeling and
Planning
Strategy Formulation
Customer Analysis
Market Analysis
Organizational Analysis
Process
People
Technology
Line of
Business
Securities
Services
Treasury
Services
Asset
Management
Commercial
Banking
Investment
Banking
Private
Banking
OUTPUTSINPUTS
62. 61
Background
Regionally defined
processes with increased
automation
Functional/Product aligned
organization
Fragmented focus on
customer experience
Defined / Proactive
Globally defined and
integrated processes
Business and customer
aligned organization
Technology strategy is
developed in conjunction
with the business strategy
Engaged focus on customer
experience
Service / Advocate
Locally defined processes
Indigenously grown
organization and technology
Initial / Ad hoc
“Utility mindset” – Leverage
Like Functions, Centers of
Excellence, Across LOBs
Process optimized across
the enterprise and globe to
support business innovation
Technology is a value
enabler and becomes a core
part of the client offering
Focus on customer
experience is embedded in
BAU
Agile business model with a
decreased time-to-market
Value / Leader
Effectiveness
FutureTodayPast
The Finance Department has played a critical role over the years from both a revenue and business support perspective
We have evolved globally as a result of marketplace demands, mergers and acquisitions and changes in regulations
The existing platform has been developed in an unstructured manner, resulting in a fragmented lifecycle
Varying drivers have resulted in a compelling business case to strategically re-architect the platform
Maturity Model
63. 62
Business Case
Developing a business case can show management the business imperative and value of adopting a particular
approach.
Components of a Business Case
Risks and
Derailers
Vendor
Evaluation
(optional)
Strategy and
Current State
Assessment
Executive
Summary
Implementation
Plan
Change Drivers Cost and
Benefits
The financials show the overall
investment, break-even point
and Return on Investment
(ROI).
1 42 3 5 6 7
One of the critical components of the
business case is the Total Cost of
Ownership Model
64. 63
ProcessInputs
Process Analysis – SIPOC
SIPOC Framework is a Six Sigma tool used for process analysis and can be used to perform a current statement
assessment.
Suppliers
S P CI O
Outputs Customers
Materials, resources
or data required to
execute the process
A structure ser of
activities that transform a
set of inputs into specified
outputs, providing value
to customers and
stakeholders
Products or services
that result from the
process
The recipients of the
process outputs
Provider of inputs to
the process
EndStep 2 Step 3 Step 4 …Step 1 Step XStart
Process is typically broken into 5-7 steps
65. 64
Rationale for Platform Upgrade
Varying drivers have resulted in a compelling business case to strategically re-architect the platform.
Aging
Systems
Customer
Experience
Time-to-
Market
Operational
Efficiency
Regulation
Industry
Leader
A more efficient process will improve the
experience of internal and external stakeholders.
Maintain and extend our
competitive, business and
operational leadership
A renewed focus on increasing
operational efficiency
Pressure to quickly deliver
functionality to support new
business, products and services
Compliance with regulation is
becoming complex
Deliver a solution which supports a
growing global business footprint
Globalization
Highly disjointed and has become
increasingly costly to maintain (30
years of development)Process
Driven
Setup
Move to a process driven
construction that is region agnostic
66. 65
Derailers – Key Implementation Risks
As with any large undertaking, we foresee a series of risks that can potentially derail various programs and
projects under the PMO umbrella.
4
1
5
Accelerated implementation approach
Budget
Key Dependencies on multiple external initiatives
8 Organizational strategy changes
3 New regulations or changes to existing ones
2 Resources constraints
9 Shift in priorities
7 Vendor dependencies for some program
67. 66
Roadmap Development Approach
A structured and methodical approach was used to develop the roadmap.
Roadmap Development Approach
Part II
Project Prioritization and
Dependency Analysis
Part I
Project Templates
Project owners to complete Project
scoping
Consolidate project information
Prioritize based on cost, benefit and risk
Identify dependencies
Develop strategic roadmap
Part III
Roadmap Development
68. 67
Project
Description
High / Medium / LowProject Size
Project Name
Project Template
Simple template to gather high-level project information.
High / Medium / Low
Project # of
FTEs
Project Impact
Target
Completion
Project
Complexity
Q3 Q4Q1Q3 Q4Q1
20152014
Q2Q2
TechnologyPeople
X
Process
X X
Project Drivers
Cost ReductionOperational
Efficiency
Revenue
Increase
Regulatory Value Added
X X X
Security and
Reliability
X
Customer
Experience
X
69. 68
Roadmap – Option 1
2013 2014 2015 2016
Q2 Q3 Q4Q1J J AM O DNSF M AJ Q1-4Q1/2 Q3/4
Develop Business Case
Select Vendor
Operating Model and
Business Architecture
Sprint 0 Complete
(Entry into Build)
Update Business Case
System Test Complete
Parallel Test
Complete
Decommission
Legacy System
Post Implementation
Review
Build Complete
(In Agile Sprints)
UAT Complete
Go Live
Scoping & Analysis
(Requirement Definition)
70. 69
Vendor Evaluation – Approach
A full blown vendor evaluation could include up to 7 phases.
Due Diligence
Total Cost of Ownership
Independent Research
Ref. Calls & Customer Visits
Deep Dive
Assessments
RFI
RFP
71. 70
Vendor Evaluation – Guiding Principles
A set of principles should be defined to guide the Customer Relationship Manager (CRM) vendor evaluation
process.
Select a flexible, functionally rich, and industry proven package that can support
our CRM vision and objectives
Work with a strategic partner that is proven in the CRM space
Any vendor/solution selected is expected to have a 80 to 85% fit
Limited customization of the CRM product will be undertaken to ensure that
inherent product functionality and flexibility is not degraded
Ensure ability to take ownership of product (not source code) and support with
minimal reliance on vendor post implementation
1
3
5
2
4
72. 71
Option Analysis
Phase Option 1: Go West Option 2: Go East
Pro
Pro 1
Pro 2
Pro 3
Pro 1
Pro 2
Pro 3
Con
Con 1
Con 2
Con 3
Con 1
Con 2
Con 3
Conclusion ????
73. 72
Program Organization
The Program Organization has 4 key roles: Program Office, Business Integrator, Systems Integrator and Solution
Delivery
System
Implementation
Systems
Integrator
Business
Integrator
Solution Delivery
Program
Office
74. 73
Business Strategy and the 3 P’s
To manage change the Program Management Office (PMO) is tasked with putting in a disciplined approach
towards: Portfolio Management, Program Management and Project Management.
A group of related projects managed
in a coordinated way to obtain
benefits and control not available
from managing them individually
Program Management
A project is a unique process
consisting of a set of coordinated and
controlled activities with start and
finish dates, undertaken to achieve
an objective conforming to specific
requirements including the
constraints of time, cost and
resources
Project Management
Corporate and Individual Business
unit strategies that define the
direction of the corporation
Business Strategy
The effective, centralized
management (including identifying,
prioritizing, authorizing and
controlling) of a collection of projects
or programs and other work that are
grouped together to meet strategic
business objectives. The projects or
programs of the portfolio may not
necessarily be interdependent or
directly related
Portfolio Management
Business Strategy
Portfolio Management
Program Management
Project Management
75. 74
Risk Management Process – Overview
Identify, Prioritize, and
Assess Program
Issues/Risks
Assign Responsibility
for Resolution/
Mitigation
Implement Resolution
or Mitigation Strategy
Reassess, Monitor &
Report Program
Issues/Risks
Develop
Issue & Risk
Management
Plan
Close Risk
76. 75
Reset – Mission, Values & Vision
The Mission, Values and Vision of the organization should be adjusted based on the broader set of stakeholders
Trust Commitment
Leading
Bank
Performance
Client Service
MISSION
VALUES
VISION
Leading
Bank
77. 76
Cost Reduction
Implement roadmap
Headcount efficiency
Location strategy
Including updated operating model (process
improvements are part of this)
Realize benefits based on established
performance targets
Roadmap Implementation
Develop
recommendations
based on business
case (tactical vs.
strategic)
Prioritize
recommendations
based on cost,
impact and risk
Develop roadmap
to implement
recommendations
(project plan,
resourcing, etc.)
Set a clear
objectives and
targets
Assess the cost
reduction
opportunity
Document business
priorities
Analyze the current
state (headcount,
supplier etc.)
Creating detailed
insights into costs
Meet with key
stakeholders
Identify opportunities
and build high level
business case
Roadmap DevelopmentAssessmentPlanning
Approach
Robust Project Management
Stakeholder management
(buy-in, consensus, communication etc.)
78. 77
Requirements Traceability Matrix (RTM)
The RTM provides a framework to trace the requirements to the types of testing being performed to ensure
complete coverage. When properly implemented, the RTM will help manage cost and quality.
Development
Unit Test
Specifications
Coding / Debugging Unit Testing
Business Requirements User Acceptance Testing
Technical Requirements
and Detailed Design
System and Integration
Testing
Analysis
User Acceptance Test Specifications
Design
System/Integration Test Specifications
Reconciliation
Requirements
Parallel Testing
Deployment
Parallel Test Specifications
83. 82
7 Deck Rules – Overview
Follow 7 rules to make compelling presentations.
4
Understand
the Canvas
Keep it
Simple
Make it
Sing
Tell a
Story
Leverage
a Library
Solve a
Problem
Focus on
Composition
7 DECK RULES
I
V
II
IIIVI
VII
IV
Follow them all to
successfully convey your
message.
There are 7 Rules behind the
art and science of creating a
great presentations.
84. 83
7 Deck Rules – Benefits
Leverage a tested mechanism to produce excellent presentations in a short time-frame.
It inspires you with proven
problem solving
techniques.
It will save you time by
helping you quickly build
deliverables
7 deck rules provides a
methodical approach to
building deliverables
It helps structure your
ideas and information in
solution oriented way.
Bottom line:
It will help you convey your
message in a compelling
way.
It provides a template so
you can focus on the
content & not the format.
85. 84
Rule I: Understand the Canvas
A typical slide has 6 distinct components.
The Headline is a short title
describing the slide
1
The Lead is a brief, sharp
statement summarizing the slide
2
The Body is the core part of the
slide (also known as the Storybox)
3
The Company Logo is displayed
for branding purposes
4
Page number in the middle of the
slide
5
The Department or Project Name
is displayed for branding purposes
6
86. 85
Rule II: Keep it Simple
Simplicity is necessary to properly convey an idea.
Reducing complexity is in of itself complex and
takes a focused approach
Continuously Organize, Collect and Reduce
content as the Deck as the deck is being built
The goal of simplicity is to emphasize the
insightful and remove the distractful
Natural tension between simple and powerful,
finding the right balance is the goal
PowerfulSimple
Eliminate
Reducing
Complexity
87. 86
A great storyline has an
engaging beginning,
insightful content & a clear
conclusion
Its easier for the audience
to understand complex
concepts when explained
in a storyline
In combination, the Slide
Title and the Slide Lead will
summarize the entire deck
The storyboard process
converts brilliant, abstract
ideas into a coherent
storyline
Storyboarding is the
method for the creation of
a storyline of a deck
How these 5 point would be
storyboarded
Rule III: Tell a Story – Storyboarding Depicted
Storyboarding is a simple method to keep the Deck focused and coherent.
2 51 43
88. 87
Principle 2: OrganizationPrinciple 1: Process
Divide the problem into smaller discreet parts such that there is no
overlap, no gaps.
A methodical process should be used to find the right viable solution,
not just any solution.
Principle 3: Frameworks Principle 4: Focus
Problems can be complex – typical with little effort a major part of the
problem can be solved. So focus on what is important.
Using formal frameworks to structure your analysis will help support the
conclusions reached.
Rule IV: Solve a Problem
A Deck should solve a problem. A methodical approach should
be taken when solving a problem.
89. 88
Rule V: Focus on Composition
Follow these 6 principles to ensure writing is informative and direct.
Focus writing on the subject matter
Align writing with the deliverable objective
Use clear, concise and precise language
Utilize ethical and inoffensive Language
Use correct grammar, punctuation & spelling
Follow conventional rules
Use active voice (vs. passive voice)
Express ideas in positive terms
Distill your message (levels of details)
Using headings to label content
Group thoughts into clusters
Sequence thoughts logically
Principle 5: Leveling & Labeling Principle 6: Voice & TonePrinciple 4: Structure
Principle 2: Language Principle 3: SubstancePrinciple 1: Rules
90. 89
All objects and models that can be used for visualsWork bench with basic objects that are frequently used
Set 2: Objects and ModelsSet 1: One Pager
Established frameworks and methodologiesA standard one page executive summary template
Set 3: Executive Summary Set 4: Frameworks and Methodologies
Rule VI: Leverage a Library
Why re-invent the wheel when building deliverables? Have a library of slides handy and leverage.
91. 90
Rule VII: Make it Sing
Function (information) and form (design) go hand in hand.
Accentuate with VisualsChoose your ColorsDirect the Eyes
Colors have deep meaning.
Choose your colors as would choose your
words – carefully.
Use creative diagrams to illustrate – as
simply as possible – concepts, models
and processes
The slide flow should be understood in a
flash. To achieve this, structure the slide
in a way so as to guide the viewer eyes.
DesignInformation
Human’s are
visual creatures
Information
is power
Design your information so it can be
conveyed in an understandable power
93. 92
Author’s Message
This deck will save you time, ensure a consistent look-feel and help
you produce a more polished and powerful product.
The purpose of this slide deck is to help you create insightful presentations.
This timesaver has a large number of preformatted slides (40+) that can be
easily leveraged. It also has frameworks and methodologies (35+) that you
can utilize when faced with a challenging problem.
Why re-invent the wheel? Just come here. Leverage.
Or, can’t think of the right way to depict a thought? Brain-cramp? Peruse the
content. This will get the creative juices going.
Happy decking!
Notes de l'éditeur
Source: American Heritage Magazine ‐ http://www.americanheritage.com/articles/magazine/it/2007/3/2007_3_8.shtml
Lists
Lists, stats, statistics
Chevron, roadmap
list
Tested template - (which comes in handy in time-pressed world we live)
A hard lead aims to provide a comprehensive thesis which tells the reader what the article will cover
The lead also establishes the subject, sets the tone and guides reader into the article
83% Quote - http://www.slideshare.net/brianchandra/presentation-design-411-2328453
Human’s are visual creatures – 83% of retention occurs visually