2. The Business Approach to Social Media
Keely Saye
Inbound Marketing Director
Riggs Partners
3. TRADITIONAL MARKETING
Outbound Marketing – The process of communicating the value of a product or
service to consumers for the purposes of selling that product or service.
• Sell product or service
• Push
• Interruptive
• Money
4. NEW MARKETING
• Earn audience attention
• Pull
• Permission
• Time
Inbound Marketing – Marketing activities that bring visitors in, rather than
pushing marketing messages out to the consumer.
5. INBOUND MARKETING
• Sell product or service
• Push
• Interruptive
• Money
• Compelling content
• Pull
• Permission
• Time
Outbound Marketing Inbound Marketing
8. CONTENT STRATEGY
Know Your Audience
• What are the problems customers
are trying to solve?
• What does he or she need the
most?
• What information are they
searching for?
www.buyerpersona.com
Ma hew Richards
Male/Female | 55+ | Beaufort +50 mi. | Re red
ONLINE INSIGHTS: 50,000 Facebook users, 9,000 Linkedin users
PAIN:
• Knee or Hip pain/injury
• Lack of ac vity, can’t enjoy lifestyle
• Don’t want to be a burden or lose
independence
• Not enough me for recovery
• What if it makes it worse
• Need to wait as long as I can
• It’s so major, I’m worried about recovery
• I want the best of the best
USE:
• Joint replacement surgery
• Other forms of ortho surgery
• Use of Navigator & First Mate
• Personal “VIP/Concierge” experience
• TJ tracking & outcomes & specializa on
• Device life expectancy
• Minimally invasive (anterior &par al), plan = no
surprises
• Specialized staff
INTERESTS: Running in Beaufort/Lowcountry, golf, tennis, boa ng, fishing, shopping, travel, volunteerism,
vitamins & supplements, military, weight loss, healthy diet
Total Joint
CONTENT STRATEGY/Joint Pain: symptoms, remedies, causes
24. CASE STUDY
Hospital
Followers = 2,200
Data from Facebook, January – March 2014
Hospital
Engagement = 2,200
Reach = 235,000
Impressions = 672,500
25. CASE STUDY
Power Company
Followers = 3,500
Data from Facebook, January – March 2014
Power Company
Engagement = 1,400
Reach = 207,600
Impressions = 1,002,000
26. CASE STUDY
Newspaper
Followers = 61,000
Data from Facebook, January – March 2014
Newspaper
Engagement = 692,000
Reach = 4,400,000
Impressions = 32,500,000
Mass communications
On or offline
Traditional channels
Now new channels as well
Personas are fictional representations of your ideal customers based on data about demographics & online behavior, along with educated speculation about their histories, motivations & concerns.
Based on those profiles, you can outline the pains, needs, and challenges of each persona by asking yourself several important questions such as:
VK & Facebook
Personal
Entertainment
Education
SEO
Twitter
Ongoing conversation
News
Entertainment
SEO
Instagram
Pinterest
Virtual pin board for images
Content resource
Increase click through rates
SEO
YouTube
Video publishing and following
Content resource
Increase CTR’s
SEO (2nd largest search engine)
Google+
SEO
Ultimate goal is to utilize channels to drive website traffic
GIVE: Offers, discounts, deals or contests that everyone can benefit from, not just one sub-group of your friends
ADVISE: Tips, especially about problems that everyone encounters; for example, how to get a job or how to beat the flu
WARN: Warnings about dangers that could affect anyone
AMUSE: Funny pictures and quotes, as long as they’re not offensive to any group
INSPIRE: Inspirational quotes
AMAZE: Amazing pictures or facts
UNITE: Join together to achieve or do something
Go to Slideshare
Facebook Challenge
1,000 to 7,000 followers
Free Burrito Day
Facebook Challenge
1,000 to 7,000 followers
Free Burrito Day
Facebook Challenge
1,000 to 7,000 followers
Free Burrito Day
Facebook Challenge
1,000 to 7,000 followers
Free Burrito Day
In placing a sample Twitter ad, you can reach over 256,000 Twitter accounts interested in “soccer” who live in “Russia”
In placing a sample Twitter ad, you can reach over 256,000 Twitter accounts interested in “soccer” who live in “Russia”
In placing a sample Twitter ad, you can reach over 256,000 Twitter accounts interested in “soccer” who live in “Russia”
Local hospital results from January through March 2014
Local hospital results from January through March 2014
Local hospital results from January through March 2014
Local hospital results from January through March 2014