1. K E H I N D E L A T E E F A G B O O L A
Contact Address: 2 Oyekan Street off Mcneil Road Sabo Yaba Lagos Nigeria.
Email: agboola.kenny@gmail.com; agboolakenny2001@yahoo.com
Tel:+2347066363305; +2348079718200
OBJECTIVE
I aspire to be part of a dynamic, forward-thinking, service-oriented organisation where my
competencies, education and experience can be harness optimally to achieve professional
success for myself and the organisation.
EDUCATION/QUALIFICATION
2009- 2010 MBA {strategic management} University of Wales, Cardiff UK
2008-2009 PGD Level 7 Advance Diploma in management, EDEXCEL, UK
2006-2008 Advance Diploma/Diploma in Management Information System,
Institute for the Management of Information System {IMIS} UK
1999-2003 BSC Microbiology {second class Upper}, Lagos State University, Lagos
EMPLOYMENT HISTORY
Nov 2011- To Date ORACLE Experience Ltd Lagos
Account/Relation Manager
ORACLE, a leading experiential agency in the Nigerian Integrated Marketing Communication
Industry, with clients that includes Nigerian Breweries PLC, Procter and Gamble,
FrieslandCampinaWamco, Samsung and Nestle among others. My role as the Client
Relations Manager revolves round the management and implementation of clients' sales
and event strategies. I am equally involved in the formulation and execution of relationship
strategies in line with our clients objectives.
Reporting directly to the General Manager, I am responsible for the planning, organizing
and execution of various brands activations exercises to sustain sales management
profitability drives, and also involve in the business development and clients/Brands
acquisition and management drives of the organization.
I ensure effective utilization of resources to achieve set client/project objectives and manage,
direct, motivate and develop subordinates to attain high standards of performance.

2. Oct 2010-Nov 2011 EIP Communication Service
Planning/Relationship Manager
EIP, a UK based Telecom and Media Marketing outfit with clients in diverse industries
ranging from financial services to FMCG. My role as Planning/relationship manager involves
formulating and managing the relationship and marketing strategies of EIP Communication
Service. Reporting to the head of Relationship Unit, I am responsible for the following roles;
 Formulating and managing of relationships between the company and its clienteles
Helps manage customer services contracts viz-a-viz periodic review and rates
negotiations
 Responsible for supporting the development and implementations of work
processes and system {products promotions, budgetary controls and actions
monitoring}
 Manage business development and customer acquisitions efforts for the company
 Responsible for the effective utilization and allocation of company’s’ resources
Feb 2008- Sept 2010 Allianz Boots
Sales and Customer Service Advisor
My role as Sales and Customer Service Advisor in Europe leading Pharmacy-led Health and
Beauty chain involves the daily supervision of point-of-sale operations, which include tills
management and cash handling activities. I manage both online and offline customer
requests in addition to updating deliveries and order requests. Also, I handle customer
complaints and manage shop floor queues activities as well as introducing
products/services on offer to esteemed customers.
Mar 2007 – Jan 2008 Crystal Communication Services UK
Sales and Customer Service Advisor
On this job, I was involved in electronic and direct sales and customer services activities
with potential and existing customers. Reporting directly to the Unit Head, I was also
involved in the periodical review of team member performances monitoring as well as
supervision of point of sales {ePOS}operations which include till management, cash handling
activities as well as introduction of new products and services to customers.
Other equally important responsibilities include:
 Attending to customers request such as updating mandates and processing of
order requests.
 Queue management and complaint handling.
 Ensure excellent first class customer service to both internal and external
customers, dealing with customers enquiries – troubleshooting/resolving.
Sept 2005 - Feb 2007 Compass Group UK
Sales and Customer Service Advisor

3. Working as the Retail Sales and Customer Service Supervisor in a wholly owned British
Conglomerate and a leading player in the global FMCG industry, I was in charge of activities
including;
 Supervision of point of sales operations, which include till management and
cash handling activities as well as introduction of new products and services
to customers
 Attending to customer requests such as updating mandates and processing of
order requests
 Queue management and complaint handling
Jan 2004 - Aug 2005 Advance logistic Services Nigeria
Client Relation Officer
I served as the Client Relation officer responsible for
 Managing the entire process of client acquisition, monitoring, and
servicing.
 Developing marketing and Sales communications initiatives for our array of
services.
 Developing periodic business plans which include; market analysis and
competitive environment and performance monitoring;
 Evaluating business strategies and schedules;
 Attending to customer requests such as updating mandates and processing
of orders and queries.
INTERESTS
Reading, writing, sports {team sports} and discussing contemporary issues
REFERENCES
Available upon request