20. the client
CASE STUDY
15‐year old manufacturer of
displays / fixtures
the situa0on
declining sales for two years
21. the problem
CASE STUDY
viewed as a commodity,
sold on price
poor branding, weak image
no planning or promo3on
22. CASE STUDY expert recommenda0ons
focus on 2 of 5 customer types
that will jump‐start profits
increase revenue with
value‐added offerings that
make the business stand out
develop profile of the perfect
customer
23. CASE STUDY expert recommenda0ons
proac0ve lead genera3on,
online nurturing program
track progress with
sharply‐defined metrics
add new sales tools &
website to supplement
outbound calling program