SpotMyArena is a start-up that connects arena owners with users for sports and event bookings. They are seeking a Service and Support Representative to resolve customer issues, determine the causes of problems, and ensure resolutions. The ideal candidate will have excellent communication skills, be a team player, and help improve customer service. This role offers networking opportunities and professional growth working for a start-up.

1. Role:Service andSupport Representative
Stipend–6,000/- per month (Negotiable)
About Our Company:
SpotMyArena isa start-upthat connectsarena ownerswithpeoplebyprovidingfree onlinebookingfor
sportsand events. Withastrong presence in Chennai,Bangalore andHyderabadandconnectingmore
than 100 arenas to itsusers,SpotMyArenaisonitsway to have a pan Indiapresence.
Job description:
Resolvingservice problemsbyclarifyingthe customer'scomplaint;determiningthe cause of the
problem;selectingandexplainingthe bestsolutiontosolve the problem;expeditingcorrectionor
adjustment;followinguptoensure resolution.
The role wouldinvolve ensuringthe customersof SpotMyArenahave adelightful experience by
resolvingtheirservice relatedissues.Service beingadifferentiatorinourline of Businessrequires
professionalswhocan turnan unhappycustomerintoa satisfiedcustomerthroughquickgrievance
redressal actions.
We are lookingforexceptional,dedicatedresources tofill inourgrowingrequirements forserviceand
supportneeds.Ideal candidatesshouldhave:
 Completed undergraduation /Pursuingfinalyearof under-graduation
 Excellentcommunicationskills –fluentinTamil andEnglish
 Workingknowledgeof MS Excel,word
 Problemsolvingattitude,abilitytohandle pressuresituations
 Readyto travel(mostlylocal) whenneeded
 Abilitytobuildandmaintainstrongrelationships
 Team playerwhowill innovate tocontinue improvingthe way SpotMyArenaservicesits
customers
 Leadingcontributorindividuallyandasa teammember,sharing experiences withinthe group.
Good to have (notessential) :
 Anytrainingexperience inservice/support
 Ownvehicle
What’sin it for you –
 Opportunitytonetworkwithbestmindsinthe business –people fromIIT,IIM.
 Workingina start-upenvironmentthatoffersopportunitytolearn,grow anddevelopasa
professional
 Understandingservice relatedprocessesinandout