1. Kemeka Connor
911 Bryan Pl., Apt B3 ~ Garner, NC 27529 ~ 919-637-3973 ~ KemekaConnor@yahoo.com
PROFESSIONAL PROFILE
Business Administration graduate possessing a business management and customer service background, self-motivated
with the ability to multitask within a team or as an individual, seeking full time employment in a professional
environment. Providing a willingness to go above and beyond for the betterment of the company and grow
professionally.
EDUCATION
Associate of Science, Business Administration October 2014
Everest University, Tampa, FL
• Principles of Management
• Principles of Accounting I & II
• Applied Business Law
• Business math
• Intro to Business Enterprise
• Intro to Marketing
• Intro to Finance
• Business Communications
• Strategic Planning for Business
• Interpersonal Communications
Technical Skills: Windows Applications, MS Office (Word, Excel, PowerPoint) Multi Line Phones, general office
equipment.
PROFESSIONAL EXPERIENCE
Customer Service Representative Supervisor August 2010-Present
Humana Insurance Cary, NC
• Manage employees and team performance to include coaching, counseling and motivating.
• Train agents on how to adequately address problems over the phone.
• Isolate and identify areas of improvement.
• Hire, train, and terminate customer service agents.
• Investigate customer’s problems and find solutions.
Clerical Assistant August 2009-June 2010
Guilford County Social Services Greensboro, NC
• Perform office administrative tasks as updating internal procedures, and overseeing filing systems.
• Operate a variety of standard office equipment including a word processor and/or computer.
• Provide information or refer individuals to public or private agencies or community services for assistance.
• Perform special projects such as researching information, summarizing data and preparing reports.
• Maintain accurate records and files related to work performed.
Forensic Mental Health Technician December 2007-June 2009
Central State Petersburg, VA

2. • Work under supervision of mental health care team.
• Provide direct assistance to patients and monitor patient’s treatment progress.
• Support patients who are in crisis and suffering from a variety of mental health disorders
• Organize and prioritize workload.
• Maintain clinical notes and documentation of services provided.