Library systems a changing market. Ken Chad (April2013)

library systems: a changing market
M25 Consortium
April 2013

kenchadconsulting
Ken Chad
Ken Chad Consulting Ltd
Twitter @kenchad
ken@kenchadconsulting.com
Te: +44 (0)7788 727 845
www.kenchadconsulting.com

the argument-some food-for -thought

Library systems are no longer ‘stand alone’. Global
technology influences are driving the market more than
ever. There is a risk that the solutions libraries provide
get more and more detached from meeting the real
needs of many users - staff , academics, researchers

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and students.

Instead of library systems perhaps we need to think in
terms of the wider library technology ‘ecosystem’. That
changes how make our decisions about the products we
buy and the services libraries deliver

a student put it this way……
‘From my limited perspective, much of what is wrong with the system
comes down to the fact that publishers and libraries have to plan
well in advance and make changes slowly...

Students on the other hand are able to change direction quickly and
easily.

The problem exist sbecause the market has changed so radically in
the past few years that students have been able to adopt the new

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technologies well before the industry and libraries were able to make
changes to support these students.

So unless this disparity is tackled students will continue to receive
sub par products and support. And pay through the nose if they want
access to the best digital content.

Joshua Harding a second year medical student at Warwick Medical speaking at UKSG conference 2013
http://www.slideshare.net/UKSG/0930-harding

a library director’s thoughts…this
way……

http://www.attemptingelegance.com/?p=1966 16th April 2013

agenda
to find a good way forward we need to look at
and learn from:

the context
the wider technology context and its influence on library
systems

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the competition
what is the competition doing?

customers/users
what do they need?

agenda

I’ll also look at:

the next generation of library systems

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some resources to inform and help

part 1.
context:
the bigger picture

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first…. global
technology trends

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first…. global technology trends

http://www.gartner.com/newsroom/id/2209615


Mobile Device Battles
Mobile Applications and HTML5
Personal Cloud
Enterprise App Stores
The Internet of Things
Hybrid IT and Cloud Computing
Strategic Big Data
Actionable Analytics
In Memory Computing
Integrated Ecosystems


Mobile Device Battles
By 2013 mobile phones will overtake PCs as the most
common Web access device worldwide

The implications for IT is that the era of PC dominance with
Windows as the single platform will be replaced with a post-
PC era where Windows is just one of a variety of
environments IT will need to support

so you’ll want your library system to work (well!)
on a tablet/mobile device

The Cloud
in 2012, we will see the beginning of the dawn of
infrastructure irrelevance as the unstoppable
forces of consumerization shift enterprise spending
priority away from the purely mechanical pieces of
the data center into areas that help address the
surging demand from a new, savvy and

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empowered user base

Christian Reilly @reillyusa Manager of Global Systems
Engineering, Bechtel

‘the future of cloud computing: industry predictions for 2012’. By Jeremy Geelan.
Cloud Computing Journal. 10 November 2011
http://cloudcomputing.sys-con.com/node/2040343


Personal Cloud
The personal cloud will gradually replace the PC as the location where
individuals keep their personal content, access their services and personal
preferences and center their digital lives. It will be the glue that connects the
web of devices they choose to use during different aspects of their daily lives.
Users will see it as a portable, always-available place where they go for all their

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digital needs. In this world no one platform, form factor, technology or vendor
will dominate and managed diversity and mobile device management will be an
imperative. The personal cloud shifts the focus from the client device to cloud-
based services delivered across devices.

how will your library systems feed into the student’s ‘personal
cloud’

personal Cloud-a student’s view
‘At the heart of this connectivity is cloud storage’.

‘Using an app like dropbox, allows you to connect to
the ‘cloud’, where you can upload, download and sync
your files across all of your devices’.

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‘It has so many benefits I couldn’t list them all, it is
also a very powerful tool for sharing information with
colleagues’


Strategic Big Data
Big Data is moving from a focus on individual projects to an influence on
enterprises’ strategic information architecture. Dealing with data volume, variety,
velocity and complexity is forcing changes to many traditional approaches. This
realization is leading organizations to abandon the concept of a single
enterprise data warehouse containing all information needed for decisions.
Instead they are moving towards multiple systems, including content

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management, data warehouses, data marts and specialized file systems tied
together with data services and metadata, which will become the "logical"
enterprise data warehouse.

Where will all the data from your library systems
go?

‘companies begin to understand that collecting
and using massive amounts of data isn’t so
hard any more. The cloud makes processing all
this information possible without having to build the
infrastructure permanently in your data center. And
it’s pretty useful in making smart business choices’.

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Jay Fry @jayfry3 Vice President, Marketing at Stealthy
Cloud/Mobility Start-up

‘the future of cloud computing: industry predictions for 2012’. By Jeremy Geelan.
Cloud Computing Journal. 10 November 2011
http://cloudcomputing.sys-con.com/node/2040343

‘Summon 2.0 We’ve ......analyzed volumes of data
including search logs of millions of users performing
hundreds of millions of searches across the Summon
unified index.’

‘creates new insights by exposing usage
patterns, associations between topics,
authors and articles.’

‘the bX suite of services is based on
data mining and structured analysis of

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usage data obtained from hundreds of
research institutions worldwide’

other users liked Hot in your subject Popularity Reports
- most popular articles


Actionable Analytics
Analytics is increasingly delivered to users at the point of action and in context.
With the improvement of performance and costs, IT leaders can afford to
perform analytics and simulation for every action taken in the business. The
mobile client linked to cloud-based analytic engines and big data repositories
potentially enables use of optimization and simulation everywhere and every
time. This new step provides simulation, prediction, optimization and other
analytics, to empower even more decision flexibility at the time and place of
every business process action.

will your new library systems empower your decision
making?

http://library.hud.ac.uk/blogs/projects/lidp/


Integrated Ecosystems
The market is undergoing a shift to more integrated systems and ecosystems
and away from loosely coupled heterogeneous approaches. Driving this trend is
the user desire for lower cost, simplicity, and more assured security. Driving the
trend for vendors the ability to have more control of the solution stack and
obtain greater margin in the sale as well as offer a complete solution stack in a
controlled environment, but without the need to provide any actual hardware. In
the mobile world, vendors including Apple, Google and Microsoft drive varying
degrees of control across and end-to-end ecosystem extending the client
through the apps.

who is in control of your library technology ‘ecosystem’?

next…. HE trends

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NMC Horizon Project Preview 2013 Higher Education Edition
http://www.nmc.org/pdf/2013-horizon-higher-ed-preview.pdf

trends......

the abundance of resources and relationships made
easily accessible via the Internet is increasingly
challenging us to revisit our roles as educators.
Institutions must consider the unique value that each adds to a
world in which information is everywhere. In such a world, sense-
making and the ability to assess the credibility of information are
paramount.

how do your library systems enable ‘sense making?’

the ‘knowledge graph’
‘things not strings’

‘With the Knowledge Graph, Google has taken a different
step towards the future of search: providing
answers, not links .’

Both formal and informal learning experiences are becoming increasingly
important as college graduates continue to face a highly competitive
workforce. Informal learning --learning that is self-directed and aligns with the student’s
own personal learning goals. Online or other modern environments are trying to leverage
both formal and informal learning experiences by giving students more traditional
assignments, such as textbook readings and paper writing, in addition to allowing for more
open-ended, unstructured time where they are encouraged to experiment, play, and explore
topics based on their own motivations. This type of learning will become increasingly
important in learning environments of all kinds.

how do your systems encourage experiment, play and exploration of
topics?

Education paradigms are shifting to include online learning, hybrid
learning, and collaborative models. Budget cuts have forced institutions
to re-evaluate their education strategies and find alternatives to the exclusive
face-to-face learning models. ..Institutions that embrace face-to-face/online
hybrid learning models have the potential to leverage the online skills learners
have already developed independent of academia. We are beginning to see
developments in online learning that offer different affordances than physical
campuses, including opportunities for increased collaboration while equipping
students with stronger digital skills.

how do your library systems enable digital skills and collaboration?

Massively open online courses are proliferating. MOOCs have captured
the imagination of senior administrators and trustees like few other educational
innovations have....As the ideas evolve, MOOCs are increasingly seen as a very
intriguing alternative to credit-based instruction. The prospect of a single course
achieving enrollments in the tens of thousands is bringing serious
conversations ....

where do MOOCs fit in with your plans for library systems?

'The broader significance of MOOCs is that they are part of a
trend towards the unbundling of higher education. ...
universities will come under pressure to move to something
more like a “buffet” arrangement, under which they will
accept credits from each other—and from students who take
courses at home or even at high school, spending much less
time on campus. StraighterLine, a start-up based in

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Baltimore, is already selling courses that gain students
credits for a few hundred dollars.'

[Higher education] Not what it used to be. American universities represent declining value for
money to their students. Economist 1st Dec 2012
http://www.economist.com/news/united-states/21567373-american-universities-represent-declining-value-mo

‘where is the library? .... libraries are engaging in issues around
copyright and IP, and are actively looking to see how to

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appropriately embed library services and research skills into
these new and evolving environments. Encouragingly, some
libraries are part of the core teams being formed on campus
which are planning and executing on MOOCs — these
partnerships are vital, especially if MOOCs are seen as
important to the campus. To be blunt, if it’s politically
important, libraries need to be there.’
MOOCs and Libraries: Introduction. by Merrilee. Hangingtogether.org [OCLC Research blog].
9th April 2013. http://hangingtogether.org/?p=2666

‘If my university's student FTE went from 4,000 to
104,000 because of a few MOOCs, the impact on
our database/content licensing fees would not only
break the library's budget, but the entire university's,
as databases that currently cost us in the tens of
thousands of dollars per year would jump into the
millions - I am not exaggerating.

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And I haven't even touched the technical issue of how all those
free students are supposed to be recognized by our proxy
servers to provide off campus access.’
Comment on 'For Libraries, MOOCs Bring Uncertainty and Opportunity.' By Jennifer
Howard. The Chronicle of Higher Education. 25 March 2013,

http://chronicle.com/blogs/wiredcampus/for-libraries-moocs-bring-uncertainty-and-opportunity/43111

Open is a key trend in future education and publication,
specifically in terms of open content, open educational
resources, massively open online courses, and open access. As

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“open” continues its diffusion as a buzzword in education, it is increasingly
important to understand the definition. Often mistakenly equated only with
“free,” open education advocates are working towards a common vision that
defines “open” as free, attributable, and without any barriers.

where do open source, open access, open content and open data
fit?

http://www.researchinfonet.org/publish/finch/

It recommended a clear policy direction in the UK towards support for ‘Gold’ open
access publishing, where publishers receive their revenues from authors rather
than readers,

The Government response to the report accepts all the report’s recommendations

The Government also announced in its Open Data White Paper that it is
establishing a Research Transparency Sector Board to consider how to develop
policy on access to research data.

http://www.researchinfonet.org/publish/finch/c

Research Councils UK also announced on 16 July a new open access policy to
come into effect for all research articles submitted for funding from 1 April 2013 that
arise from Research Council funding. Universities and other institutions will be
expected to set-up and manage their own publication funds.

The Higher Education Funding Councils have announced that they are developing
proposals for implementing a requirement that research outputs submitted to a REF
or similar exercise after 2014 shall be as widely accessible as may be reasonably
achievable at the time;

The EU Commission has also announced new policies both for open access to
publications and for access to data arising from research funded under Horizon
2020, the successor to Framework Programme 7 which will come into effect in
2014

open source library systems

'The idea of open source resonates with most
libraries, but practical concerns trump philosophical

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preference. With open source now considered a
routine option, these systems will prosper only to the
extent that they are well supported and deliver on
efficiency and innovation.‘

'Automation Marketplace 2013: The Rush to Innovate.' By Marshall Breeding. Digital Shift (Library Journal) 2
April 2013. http://www.thedigitalshift.com/2013/04/ils/automation-marketplace-2013-the-rush-to-innovate/

Social media is changing the way people interact, present ideas
and information, and judge the quality of content and
contributions. Educators, students, alumni, and even the general public
routinely use social media to share news about scientific and other

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developments. Likewise, scientists and researchers use social media to keep
their communities informed of new developments. The fact that all of these
various groups are using social media speaks to its effectiveness in engaging
people. The impact of these changes in scholarly communication and on the
credibility of information remains to be seen, but it is clear that social media
has found significant traction in almost every education sector

how social media savvy is will your library systems be?

There is an increasing interest in using data for personalizing
the learning experience and for performance measures. As
learners participate in online activities, they leave a vast trace of data that
can be mined for a range of purposes. In some instances, the data is used

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for intervention, enrichment, or extension of the learning experience. This
can be made available to instructors and learners as dashboards so that
student progress can be monitored. In other cases, the data is made
available to appropriate audiences for measuring students’ academic
performance. As this field matures, the hope is that this information will be
used to continually improve learning outcomes

how do your systems contribute to learning outcomes?

learning outcomes

The original Library Impact Data Project (LIDP) found a statistically significant
relationship across a number of universities between library activity
data (specifically the number of items borrowed and logins to e-
resources in the library) and student attainment.

Phase II of LIDP seeks to deepen our understanding of this relationship by
investigating additional data such as gender, age, ethnicity, declared disability,
retention, VLE and reading list use and engagement with in-house projects. This
data will be used to identify predictors for student outcomes, with a particular focus
on engagement with library services, in order to understand better how library
activity relates to student attainment, including causal relationships

http://eprints.hud.ac.uk/12973/

‘seven predictions for our technology enabled
universities’
Sarah Porter, Head of Innovation at JISC

5. the digital environment will provide more
opportunities for institutions to provide an enhanced
and customised student experience - Intelligent, data-

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driven systems will work with the student to support
them, to analyse their learning behaviour, to propose
resources that may help with areas of weakness or
further develop areas of interest.
‘Seven predictions for our technology enabled universities’. By Sarah Porter. JISC Inform Issue
33 [Future technologies]. 2012
http://www.jisc.ac.uk/inform/inform33/FutureTechnologies.html

'universities are clinging to a medieval concept
of education in an age of mass enrolment. In a
recent book, “Reinventing Higher Education”,
Ben Wildavsky and his colleagues at the
Kauffman Foundation, which focuses on
entrepreneurship, add that there has been

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a failure to innovate.'
money to their students. Economist 1st Dec 2012http://www.economist.com/news/united-
states/21567373-american-universities-represent-declining-value-money-their-students-not-
what-it

‘We've only ourselves to blame for wanting &
demanding standalone monolithic systems in
libraries.

Thanks to these monolithic systems, it's difficult
to move staff around the library as everyone
has specialist skills.

The current situation is clearly unsustainable.’
selected #mmit2012 tweets from Marshall Breeding’s “Paradigm Shift”
keynote
http://mmitblog.wordpress.com/2012/01/17/announcing-mmit-national-conference-2012/
(Thanks to Dave Pattern: UKSG presentation April 2013)

(some of) the competition
(and remember your competitors don’t have to do all
you do and can also be partners)

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.....organize the
world's information
and make it
universally
accessible and
useful

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‘We’re good now at cataloguing and indexing stuff.’
Eric Schmidt, Google CEO
‘Inside Google. The Man with all the answers’. By David Rowan. Wired [UK edition] August 2009

“I find Google a lot easier…so many journals come up
and when you look at the first ten and they just
don’t make any sense. I, kind of, give up.”
(USU7, Female Age 19)

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White, D., & Connaway, L. S. (2011). Visitors and residents: What motivates engagement with the
digital information environment. Funded by JISC, OCLC, and Oxford University.
http://www.oclc.org/research/activities/vandr/
This slide courtesy of Lynn Silipigni Connaway, Ph. D from her UKSG 2013 conference presentation

‘CourseSmart is a venture supported
by the leading publishers in North
American higher education. Founded in
2007, CourseSmart provides eTextbooks
and digital learning tools to millions of
student and faculty users.’

Partners
• Pearson
• Cengage Learning
• McGraw–Hill Education
• Macmillan
• John Wiley & Sons

http://www.coursesmart.co.uk/overview

http://www.coursesmart.co.uk/overview

‘CourseSmart is the world's largest provider of digital course
materials.

CourseSmart's comprehensive selection gives students, faculty,
partners, and institutions a new way to find and access eTextbooks
and digital course material in one place. CourseSmart customers
enjoy anytime, anywhere access to important course materials at the
click of a mouse from any web browser and on many popular tablets
and mobile devices. CourseSmart's read offline feature also lets
customers read eTextbooks from their computer or iPad when an
internet connection is not available.

new approaches to textbooks
‘Starting on Feb. 12, the company made
excerpts of books searchable on Google.

When someone searches for treatments for
asthma, a chapter from Pharmacotherapy: A
Pathophysiologic Approach could come up.
Readers have five clicks of interactive
features within a chapter before they have
to purchase the chapter or the book.
“Publishers will have direct
access to consumers, they’ll

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have access to data about how
their content is performing, and
they’ll be able to monetize
through the world’s largest
storefront, which we think is
Google,’’ says MacInnis, A Google
Inkling Builds a Better (and Pricier) E-Book By
spokesman says: “Our goal with search is to
Danielle Kucera 12 February 2013
make information accessible to people and
help them get the answers they’re looking
for. It’s always a good thing when there’s
more information out there.”

Inkling-a student’s view
‘the future of the textbook’
* Intuitive navigation
* Interactive, movies, animations, music, podcasts, slideshows,
interactive images, 3D models
* Search through the entire book

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* Highlight text, make notes & share them
* Purchase per chapter
* Free content updates


‘I bought the first iPad and quickly
realised it was the solution to my
problems, I recognised its potential
to revolutionise how students

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access information and I adopted it
early.’

‘I am now a completely paperless
student. Everything I need to
study medicine is in my hand’

Joshua Harding a second year medical student
at Warwick Medical speaking at UKSG
conference 2013

customers

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student frustrations

‘I have to rely solely on private consumption of information, IF I wish to
remain paperless, and not settle for lesser resources. Meaning I have to
pay for it all myself.

I can get free access to all the popular texts in paper form from my
library--So why not digital?

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• I have to buy ebooks from multiple sources and then use multiple
platforms to access the content

• The quality of these platforms can vary tremendously

• Not to mention the mere act of having to use numerous different apps to
read different publishers books is a real pain ‘

challenge & opportunity
‘The way I look at it is, the challenge for me as a student is to
learn the information, the challenge for yourselves is to improve
the pathway by which this information is delivered to me. ’

I feel Improvements in digital literacy would help librarians to
engage more with their student populations and provide them
with advice and improve awareness.

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Student advisors would be a potential idea where they could
advise on workflows that can be used by the student population

Publishers could also help here by offering free (offline) ebooks
with paper copies sold in shops

Joshua Harding a second year medical student at Warwick
Medical speaking at UKSG conference 2013

so..... users don't want a discovery
service, a library services platform an
ebook platform or a MOOC, (or even a
journal article or a book)

they want.......................??

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(what does research into user behaviour say....)

I'll tell you what I want, what I really, really want
If you want my future, forget my past
If you wanna get with me, better make it fast.
Now don't go wasting my precious time.
Get your act together, we could be just fine

I'll tell you what I want, what I really, really want.
So tell me what you want, what you really, really want
I wanna, I wanna, I wanna, I wanna, I wanna really
the spice girls
Really, really, wanna zigazang ha

here’s what one Warwick
medical school student
wants.....
‘Search across all my content & resources
Seamlessly switch between note taking, resource apps &
textbooks’

↑ Efficacy
↓ Time taken
↓ Stress
↑ Satisfaction
Joshua Harding a second year medical student at Warwick Medical speaking at UKSG conference
2013 MBChB -
http://www.slideshare.net/UKSG/0930-harding Medicine

“people don’t want quarter-inch
drills, they want quarter-inch holes.”

Theodore Levitt of the Harvard Business
School.

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(this also illustrates how there will be hierarchy of jobs.. E.g. holes
for shelves, shelves for books, books for knowledge, knowledge
to increase reputation.... etc..)

people 'hire' (with money, time
effort) products and services to
accomplish a task, achieve a goal
or solve a problem.

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these are the “jobs-to-be-done.”

“Although we would like to believe
that all undergraduate students are
rigorous seekers of knowledge, the
job that many ...are trying to get
done...is to pass their courses
without having to read the textbook

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at all”
The innovators solution. By Clayton M Christensen . Harvard Business
School Press. 2003

'Almost a third of students these days do not take any
courses that involve more than 40 pages of reading
over an entire term. Moreover, students are spending
measurably less time studying and more on recreation.'

money to their students. Economist 1st Dec 2012http://www.economist.com/news/united-

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states/21567373-american-universities-represent-declining-value-money-their-students-not-
what-it

so not all students are like Josh from Warwick. One
size solutions won’t fit all

‘companies have spent a lot of
money helping students to do more
easily something that they have
been trying not to do’
The innovators solution. By Clayton M Christensen . Harvard Business

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School Press. 2003

and libraries too.????

and this approach to needs isn’t just
about ‘customers’-students
academic staff, researchers:

what ‘jobs’ do you (and your librarian
colleagues) need to get done?

analyse what people are really trying to
do:
the ‘jobs-to-be-done’ (JTBD) methodology

defining the elements:-

(1) what is the problem that needs to be solved?

(2) who needs to solve the problem

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(3) what is the particular circumstance of the
problem (i.e. I’m on the train with a smart phone)?

http://www.kenchadconsulting.com/how-we-can-help/innovation/

jobs-to-be-done approach

pinpointing the opportunity...

what is the fundamental problem?
what objectives are used to evaluate the solution?

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what barriers limit the solution?
what solutions do customers consider?
what opportunities exist for (innovative) solutions?

jobs-to-be-done (JTBD) approach

analysing the ‘job’ with customers

what is the problem you are facing..and why do you care?
what is the process you currently use to solve that problem?
what alternatives do you consider when going through this process

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why do you select the option you select?
what do you like about the current option?
what don’t you like about it ?
what frustrates you when trying to solve this problem ?

prioritising the 'jobs‘
importance, frequency frustration

analysing (potential) solutions

what are the solution's capabilities?

what barriers does it overcome?

what objectives can it address?

in what circumstances will it be
effective?

for what jobs is the solution applicable?

who would hire this solution?

solutions?

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it’s a tough challenge: (Lorcan Dempsey)

‘..on the management side libraries have to pull together a variety of
systems and services whose legacy business and technical
boundaries may no longer map very well onto user requirements.

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‘Untangling the library systems environment’. By Lorcan Dempsey. Lorcan Dempsey's Weblog 25 Oct 2009.
http://orweblog.oclc.org/archives/002015.html

it’s a tough challenge: (Lorcan Dempsey)

...they [libraries] have to project their resources into a variety of user
environments and workflows over and above whatever integrated
local library website environment they create.’

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‘Untangling the library systems environment’. By Lorcan Dempsey. Lorcan Dempsey's Weblog 25 Oct 2009.
http://orweblog.oclc.org/archives/002015.html

it’s a tough challenge: (Marshall Breeding)

“These systems aren’t as integrated or comprehensive
anymore as it takes maybe eight or nine or ten
different applications … to do the things that libraries
do.”

“With the increasing dominance of electronic content and digital
collections in academic libraries, the capabilities lacking in the current

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slate of automation systems has increasingly become an obstacle to
progress. A
new generation of digital
services platforms for libraries is
emerging, designed to provide a more comprehensive
approach to the management and access to all formats of library
materials: print, electronic and digital”.

‘Current and future trends in information technologies for information units’. By Breeding, Marshall. El profesional
de la información, 2011, v. 21, n. 1, pp. 9-15. http://www.elprofesionaldelainformacion.com/breeding-english.pdf

‘next generation’ systems

HELibTech defines the characteristic of the new generation of library systems as follows:
(http://helibtech.com/Next+Generation)

Search and discovery (Discovery services) for end users is
'de-coupled' from 'back-end' resource management although some
Library Service Platforms may only work with a singe discovery service
(e.g. Alma will only work with Primo)

The management of print and electronic (digital) resources is
integrated (or 'unified’)

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The library system elements interoperate easily with other systems.
This is facilitated by a (web-based) Service Oriented Architecture (SOA)
model to allow easier, lower cost integration with 'admin' systems such as
student registry and finance. This can be viewed as a move from a library
system to what has been called a 'library services platform' approach
where various components and sub systems are 'loosely coupled’ (SOA)
to provide an overall solution

Related to the above is more attention to improved workflow s leading
to saving in staff effort and consequently lower cost of ownershi p

‘next generation’ systems

HELibTech defines the characteristic of the new generation of library systems as follows:
http://helibtech.com/Next+Generation)

Systems are typically 'cloud' based . This is a move away from more
conventional 'hosting' to a system that is, in effect, a single entity that is
shared by many separate and distinct libraries. Such 'multi-tenant'
systems offer economies of scale and the opportunity to better share data
(bibliographic, data on suppliers, licences etc) across the libraries

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Related to the above is a move from 'management information' to
'analytics' or 'business intelligence'. This is characterised by not
simply providing statistics on transactions recorded by a single library
system (number of loans, items catalogued, orders placed etc), to an
approach where all activity (including clickstreams) is potentially recorded
and might be analysed to deliver new business insights. A cloud
environment offers opportunities to collect and analyse data and detect
trends across, what is in effect, a global network of systems

a new generation of solutions:
‘sometimes you just have to start
over’

‘Systems that follow this approach include WorldShare Management Services by
OCLC, Alma by Ex Libris, and Intota by Serials Solutions. The shared view of
these organizations incorporates a line of thinking that says the amount of
change we’ve seen, both in computer technology and in library
management/operations, is so substantial that the best way to
accommodate the change is to start with a fresh design that can take
advantage of all of these changes.

The negative aspect of this approach is that some functionality may be
lacking in early releases of the product. Whether this approach is for you
really depends on your library’s needs and where the development organization
is focusing first.’

‘The Future of Library Systems: Library Services Platforms’. By Carl Grant. NISO. Information Standards Quarterly. Fall
2012. Vol 24 Issue 4 ISSN 1041-0031
http://www.niso.org/apps/group_public/download.php/9922/FE_Grant_Future_Library_Systems_%20isqv24no4.pdf

....a new generation of solutions:
‘sometimes you just have to start
over’

so if this is true of the vendors is it
also true of libraries ? Can you ‘start
over’?

who makes these solutions-the
‘next gen’ library services
platforms?

kenchadconsulting

do you recognise these?
who owns your library system vendor?

kenchadconsulting
and why do they think library systems is a good
business to be in?

Ex Libris Alma
The Next-Generation Library Services Framework
Innovative Sierra Services Platform
Local or Cloud-based Deployment

....and will one of these ‘next
gen’ systems help students,
academic staff, researchers
and library staff get their jobs

kenchadconsulting
done?

remember this…?

what are the solution's capabilities?

what barriers does it overcome?

what objectives can it address?

in what circumstances will it be
effective?

for what jobs is the solution applicable?

who would hire this solution?

do we need to look beyond the
LMS/ILS, beyond the library services
platforms and look at a wider library
systems ecosystem?

kenchadconsulting

its complicated!
a real life academic library example. Not even a library
services platform does all this…..

kenchadconsulting

you can’t get an ‘ecosystem’
off the shelf
......there is no easy
answer.....

kenchadconsulting

finally...some resources to
help

kenchadconsulting

http://libtechrfp.wikispaces.com/home

kenchadconsulting

http://www.jisc.ac.uk/whatwedo/programmes/di_informationandlibraries/emergingopport
unities/lmschange.aspx

https://docs.google.com/file/d/0B-zvFbWMYVgONnFtT0V4U2tjS00/edit

Library systems a changing market. Ken Chad (April2013)

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