3. don’t ignore the small
print or hidden
charges; this is your
map to cost savings.
Analyze
Your
Freight
Bill
4. Your quality and YYYooouuurrr qqquuuaaallliiitttyyy aaannnddd pppprrrrooooffffeeeessssssssiiiioooonnnnaaaalllliiiissssmmmm
iiiissss oooonnnnllllyyyy aaaassss ggggoooooooodddd aaaassss tttthhhheeee ppppeeeeoooopppplllleeee
ppppeeeerrrrffffoooorrrrmmmmiiiinnnngggg tttthhhheeee ttttaaaasssskkkk
5. Customers leave businesses for
anyone else who can provide
better service. Don’t test their
patience or loyalty. (See rule #3)
6.
7. Metrics Don’t Lie
• Collecting internal
performance metrics will allow
you to improve and stay ahead
of trends.
• Performance metrics on 3rd
party vendors are essential.
8. Canada Business Will Grow
If You Charge Correct VAT Rate
Specific To Each Province
Don’t charge a flatrate VAT just because it is easier
on your accounting team. Canada customers know
exactly how much tax they need to pay.
Take tax shortcuts = lost customers
9. Pay Vendors On Time
Your 3rd party vendors will save you many
times from embarrassing stock outs and
other issues and will do so willingly if they
know you are a good paying customer
10. Communicate Shipping
Problems to Executives
Communicate delivery and shipping
delays/problems to senior staff.
Urgency and honesty saves jobs.