1. ESSENTIAL MANAGEMENT SKILLS For Executive Secretaries And Personal Assistants Kenny Ong CNI Holdings Berhad

3. “ Be more initiative and get things done fast. Understand the working style of your superior and assist him accordingly”

5. Management Skills 7. Career 6. Attitude 5. Discipline 4. Relationship 3. Time 2. Boss 1. Job What to Manage?

6. 1. Managing your Job

9. District Engineer End Results Ensure uninterrupted supply to consumers in the district by operating the District Distribution System. Ensure satisfaction of the major customers in the district by managing supply and Distribution. Ensure high performance and productivity of technical staff by adopting proper human resource management methods on selection, training, coaching, counselling and motivation. Ensure availability of adequate supply for future needs of industries in the district by planning and designing the High voltage System Duties and Responsibilities Control, operate and maintain the District Distribution System Manage major supply projects to customer in the district. Supervise all technical staff in the district. Plan and design the High voltage system

12. 2. Managing your Boss

20. Managing your Boss: Boss’ Personality Closed Open People Task Peaceful: Phlegmatic Powerful: Choleric Popular: Sanguine Perfect: Melancholy

22. 3. Managing your Time

25. 1. Prioritize Important Urgent L H H DO this. Deadline. Markers. Automate. Predict. Delegate. Delay. Downtime. Don’t do.

26. 2. To-do List ! ↓ Task 3 Task 2 Task 1

30. 4. Managing your Relationships

34. Communication SF LINA L isten with interest and praise make the person feel I mportant use their N ame A sk questions

35. Influence SF PASSE P raise and encourage A sk questions allow the person to S ave Face use S MART goals E ncourage small improvements

36. Personality SF S + FH + C S mile F irm H andshake C ompliment

37. 5. Managing your Discipline

41. Managing your Discipline: Self Development “ You will be same person in five years except for the people you meet and the books you read” Charlie “Tremendous” Jones

43. 6. Managing your Attitude

45. 7. Managing your Career

57. End Notes

58. Management Skills: Summary 7. Career 6. Attitude 5. Discipline 4. Relationship 3. Time 2. Boss 1. Job What to Manage?

62. Thank You. soft copy of slides: http://totallyunrelatedrandomanddebatable.blogspot.com/