1. Internship Project Review
Ketan Rajput
9/14/2015
Content Management Intern, Technical Support

2. What is Content Management?

3. Page 2
• Content management (CM) is the administration of digital content
throughout its lifecycle, from creation to permanent storage or deletion.
The content involved are images, video, audio and multimedia as well as
text.
• The usual stages in digital content management are: Creation, Editing,
Publishing, Oversight including managing updates and version control and
Removal.
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© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.
Introduction.

4. Project Overview

5. Involvement Areas.
Page 4
• Guidewire Resource Portal visual and functional enhancements.
• Vidizmo video streaming site for hosting videos for Customers, Partners
and Employees .
• Rebranding of Resource Portal and Documentation updates.
• Software/Feature testing and video content creation.
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© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

6. Departments I worked with.
Page 5
Support
Marketing
Development
IT
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7. Resource Portal Enhancements.
Page 6
• Tweaked CSS code in HiveLive and customized settings to achieve the following
enhancements.
• Updated Guidewire Product area panel with new icons.
• Formatted text content and Hyperlinks on the portal to mimic corporate website*
styling.
• Successfully implemented renaming ‘Mobile and Portals’ to ‘Digital Portals’ in
internal and external pages across the portal (Jira Ticket RP-183).
• Rebranding of internal pages (pages auto generated by document production
system) (Jira Ticket RP-190)
Note: Presentations should only be marked “confidential” if they are actually confidential – either “internal only” or requiring an NDA for viewing. Marking something confidential if it is not (e.g. a
presentation that will be given at a conference) devalues our confidentiality claim.
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

8. Resource Portal Enhancements.
Page 7
Note: Presentations should only be marked “confidential” if they are actually confidential – either “internal only” or requiring an NDA for viewing. Marking something confidential if it is not (e.g. a
presentation that will be given at a conference) devalues our confidentiality claim.
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

9. Resource Portal Enhancements.
Page 8
Note: Presentations should only be marked “confidential” if they are actually confidential – either “internal only” or requiring an NDA for viewing. Marking something confidential if it is not (e.g. a
presentation that will be given at a conference) devalues our confidentiality claim.
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

10. Resource Portal Enhancements.
Page 9
Note: Presentations should only be marked “confidential” if they are actually confidential – either “internal only” or requiring an NDA for viewing. Marking something confidential if it is not (e.g. a
presentation that will be given at a conference) devalues our confidentiality claim.
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

11. Vidizmo Video Portal.
Page 10
• Built and Deployed from start to finish the Vidizmo video portal into Guidewire
resource portal.
• Media Management: Edited, published and tagged videos under their specific
categories ( Customer, Partners, Employees)
• Assigned access rights to each video.
• Standardized all video formats aspect ratio to maintain consistency.
• Reported glitches in the Vidizmo page and fixed them with the help of Vidizmo
support.
Note: Presentations should only be marked “confidential” if they are actually confidential – either “internal only” or requiring an NDA for viewing. Marking something confidential if it is not (e.g. a
presentation that will be given at a conference) devalues our confidentiality claim.
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

12. Vidizmo Video Portal.
Page 11
• Created videos that demonstrated the issues which Vidizmo support team were
unable to generate.
• Reported bugs which affected functionality like the all three categories displayed
when a customer logs in to Vidizmo page and the need to keep the ‘Auto publish’
toggle switch ‘off’ by default to prevent automatic publishing of content.
• Fixed glitches like ‘categorization’ and ‘access rights’ on the Vidizmo page post
deployment.
• Manipulated reports from Vidizmo analytics and generated a list of Vidizmo users
which were not able to access videos.
Note: Presentations should only be marked “confidential” if they are actually confidential – either “internal only” or requiring an NDA for viewing. Marking something confidential if it is not (e.g. a
presentation that will be given at a conference) devalues our confidentiality claim.
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

13. Vidizmo Video Portal
Page 12© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

14. Rebranding Resource Portal and Documentation.
Page 13
• Updated documentation on portal to reflect the enhancements and feature
updates. (Example portal issue submission guide)
• Made design mockups of the front panel housing the Vidizmo page link and
description and implemented it in test environment.
• Updated Banner and Icons on Vidizmo home page.
• Updated all icons of all products on the resource portal.
Note: Presentations should only be marked “confidential” if they are actually confidential – either “internal only” or requiring an NDA for viewing. Marking something confidential if it is not (e.g. a
presentation that will be given at a conference) devalues our confidentiality claim.
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

15. Testing and Content Creation.
Page 14
• Vidizmo page testing. Built test cases using different browsers and login groups
and test navigated workflows.
• Created scripts from existing videos using Google Chrome’s Web speech API and
virtual cables software.
• Purchased audio video equipment and in process of regenerating current videos
with better audio and video quality and propose ideas for new video creation for
customer support.
Note: Presentations should only be marked “confidential” if they are actually confidential – either “internal only” or requiring an NDA for viewing. Marking something confidential if it is not (e.g. a
presentation that will be given at a conference) devalues our confidentiality claim.
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

16. Technologies learned.
Page 15
Note: Presentations should only be marked “confidential” if they are actually confidential – either “internal only” or requiring an NDA for viewing. Marking something confidential if it is not (e.g. a
presentation that will be given at a conference) devalues our confidentiality claim.
© Guidewire Software, Inc. All rights reserved. Do not distribute without permission.

17. Questions and Comments?
• Many Thanks to Issa, Crystal and Isaac.

18. Thank You Team for a Wonderful Summer!
9/14/2015
Ketan Rajput