1. KEYANA JENNINGS 1855 FERNBROOKDRIVERICHMOND,VA 23224 8049390645
*Professional Referencesavailableuponrequest.
Objective
Ability to contribute to a company’s growth with extensivesales skills and
accomplishments. Dynamic customer service experienced in both call-center and retail
store settings.
Qualifications

Highly competitive, self-starter whois organized, goal – oriented, and disciplined.
 Welcomed the challenge of solving problems.
 Excellent communication skills demonstrated by ability to work with people of
diversebackgrounds.
 Listen to determine needs of customers beforeoffering a solution.
 Skilled at Excel, Powerpoint, and Word.
Teleperformance USA – 2014-2015
 Respond to telephone inquiries, providing quality service to customersand
associates inquiring about the availability of products.
 Listen attentively to caller needs to ensurea positivecustomer experience.
 Access electronic and paper cataloging systems to look up product information
and availability.
 Commended by supervisor for the ability to resolveproblems on the first call and
avoid escalation of issues.
 Excel within a service-oriented company, demonstrating a talent for
communicating effectively with customers fromdiverse backgrounds.
General Dynamics – 2012-2014
 Make requested policy and account changes.
 Assist consumers with Obama Care InsuranceApplications.
 Help brokers with technical issues submitting Insuranceapplications through.
 Cross trained and provided back-up for other customer service reps when
needed.

2. KEYANA JENNINGS 1855 FERNBROOKDRIVERICHMOND,VA 23224 8049390645
*Professional Referencesavailableuponrequest.
 Consistently improve customer satisfaction through expert resolution of conflicts,
issues, and concerns.