KnowledgeFlood is an online platform that enables flood relief volunteers to share knowledge on what happened during their flood relief effort missions. The intention is that new volunteers can learn from this experience thus making them better prepared. KnowledgeFlood provides the experienced volunteers with guidance that they can follow when sharing their stories. This is to ensure some level of consistency. The work is still preliminary. More improvements need to be done. This work was presented in International Conference on Computer & Information Sciences 2016

1. KnowledgeFlood: Sharing
Volunteers’ Experience on Flood
Disaster Using Storytelling
Kong Shan Nice, Khairul Shafee Kalid, Yew Kwang
Hooi
Internal

2. • Background of Study
• Problem Statement
• Objectives
• Adoption of KM in Natural Disaster
• System Methodology
• Preliminary Interviews
• KnowledgeFlood System Flow
• KnowledgeFlood Prototype
• User Acceptance Testing
• Limitation and Future Work
• Conclusion
Presentation Outline

3. • Flood disaster is the most common occurrence of natural disaster in
Malaysia [1]. Thirty one out of fifty eight events of natural disasters which
took place in Malaysia are floods.
• Damage caused by the recent flooding in parts of north and eastern
Malaysia is likely to exceed RM1 billion, according to Malaysian newspaper
Berita Harian1.
Background of Study
1http://www.themalaymailonline.com/malaysia/article/flood-damage-estimate-tops-rm1b
http://ejap.org/environmental-issues-in-asia/natural-
disasters-asia.html

4. Problem Statement
Government
agency
NGO,
Private
companies
and
Individuals
Lack coordination
Knowledge are
shared BUT not
captured and rarely
exchanged2
2C. Matschke, et al., “Knowledge exchange using Web 2.0 technologies in NGOs,” Journal of Knowledge Management, vol. 16, no. 1, 2012, pp.
159-176.
• Recurring problems
• Ill prepared new
volunteers

5. Design a mechanism to capture and manage
the knowledge of flood relief volunteers.
Develop a platform for volunteers' to share
their knowledge on flood disaster relief
efforts
Objectives

6. Lessons Learned
– US Army
– NASA
– Health Safety Environment
Web 2.0
– Web 2.0 and volunteerism has similar characteristics
– The participation of volunteers in NGOs and web 2.0 applications are based on
democratic principles.
– The use of social media as a platform to share knowledge between different
agencies in Haitian 2010 earthquake.2
Adoption of Knowledge
Management in Natural Disaster
2D. Yates and S. Paquette, “Emergency knowledge management and social media
technologies: A case study of the 2010 Haitian earthquake,” International journal of
information management, vol. 31, no. 1, 2011, pp. 6-13.

7. •Preliminary interviews
with volunteers to
understand the
knowledge sharing
initiatives
System development
methodology
System Methodology

8. • Preliminary interview sessions were conducted with TWO volunteers who has
participated in relief efforts mission.
• Tacit knowledge in relief effort missions is an important aspect.
• Situations can be understood better and problems can be anticipated.
• Improvements in the areas of planning and coordinating relief efforts.
• Within the NGO, knowledge is shared through the official website and social media
sites.
• The post mortem session is also conducted after each relief mission.
• participants identify the problem areas
• the cause of the problem,
• solutions
• lessons learned
Preliminary Interviews

9. KnowledgeFlood System Flow

10. KnowledgeFlood System Flow
The Knowledge
Source

11. KnowledgeFlood System Flow
• Beginning,
• Context, the settings, the
characters and the
purpose
• Middle (Causes)
• What went wrong, why?
• Ending
• Solution

12. KnowledgeFlood System Flow
• Title of the story,
• Summary of the story
• NGO,
• Date and time of the video
• EV location
• Type of experience i.e lessons learned,
experience, procedures, problem solving etc.,
• Purpose of sharing the experience
• Tags i.e pre flood, ground zero, post flood,
delivery of aid etc.

13. KnowledgeFlood Prototype

14. KnowledgeFlood Prototype

15. • 14 participants from an Islamic NGO. 7 have participated in a flood disaster
relief missions.
• Testing
• First impression of KnowledgeFlood
• User friendliness
• KnowledgeFlood functionalities
• Usefulness
User Acceptance Testing
User Acceptance Dimensions
First impression Acceptable
User Friendliness 86% described it as user friendly
Simple and straight forward menu
Functionalities 92% described it as adequate
Usefulness Good in providing context

16. • Limitation
• Preliminary interview sessions were conducted with only one organization.
• Lack of emphasis on taxonomy deveopment
• Future Development
• Addition of new functions e.g video editing
• Performing usability testing and user acceptance testing with other NGOs and
volunteers.
• Study to evaluate the effectiveness of KnowledgeFlood as a KM tool
Limitation and Future Work

17. • The development of KnowledgeFlood - a platform for flood relief efforts
volunteers to share experience.
• Knowledge
• Tacit
• lessons learned
• problem solving
• contextual information
• Functions
• story development
• upload video
• search
• comment
• UAT indicates that more work needs in adding more functions
• What is it for the volunteers?
• to be better prepared and well-informed in making any decisions.
Conclusion

18. Thank you
Internal