1. Khaled Hussam El-dein
5 El-Kfah Street -Nasr city, Cairo, Egypt
Telephone: 02-24037587(Home), 0100-900-3742(Mobile), E-mail: Khaledhussam@hotmail.com
OBJECTIVE
Seeking a challenging position within a well-established organization where there is an opportunity to
exhibit strengths and enhance skills while striving for the growth and development of the organization.
EDUCATION
Arab Academy for Science and Technology (AASTMT), Bachelor of Communication and
Electronics, Spring 2014
Mostakbal Language School, Egyptian high school certificate, Spring 2009
WORKING EXPERIENCE
Service Desk Agent, International Turnkey system, Egypt, Feb 2015 till March 2016
Technical support Agent, Raya Contact Center, Egypt, Nov 2014
Technical Support, IT Department, Qatar National Bank (QNB), Egypt, July 2012
 Fixed windows related problems 
 Setup and updated Microsoft office 
 Detected and reported end-user issues to the technical team 
Trainee, UBC for Integrated Systems, Egypt, November 2013
 Monitored Engineers and workers while installing a rack including patch panels, routers and switches 
 Established the network of Intelligence Hospital and Masah Hotel 
COURSES
Attended online Python Programming Language course.
Certified Information Technology Infrastructure library (ITIL), May 2015
Certified Cisco Certified Network Association (CCNA), AAST, DEC 2014
Attended Cisco Certified Network Association Security (CCNA Security), AAST, October 2014
- Present
Attended Cisco Certified Network Professional (CCNP), AAST, June 2014 – Present
Attended Linux Basics, AAST, August 2014

2. COMPUTER AND LANGUAGE SKILLS
 Basic knowledge about SIEM solutions like Security Analytics.
 Good knowledge on 2FA SecurID and ECAT
 Excellent use of Microsoft Office: Word, Power Point 
 Fluent in spoken and written Arabic, English and basic knowledge of French 
 REFRENCES FURNISHED UPON REQUEST