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TAMING THE
CONTENT
BEAST
HOW TO AVOID CONTENT
CREATION OVERWHELM
Kim Gusta
Content Marketing & Copywriting for High-Tech Companies
www.kimgusta.com @kimgusta
www.kimgusta.com   © 2012 Kim Gusta Marketing
COMMON CHALLENGES
IN TAMING THE BEAST




  Source: “B2B Content Marketing: 2012 Benchmarks, Budgets and Trends” by Content Marketing Institute & MarketingProfs

   www.kimgusta.com                                                                                          © 2012 Kim Gusta Marketing
WHY TAME THE
BEAST?
• Content creation overwhelm
• Poor quality content
• Content marketing “just doesn’t work”
• Buyers delete, unsubscribe, or ignore




      www.kimgusta.com                    © 2012 Kim Gusta Marketing
www.kimgusta.com   © 2012 Kim Gusta Marketing
BUYER TURN-OFFS

86%: Vendor information doesn’t meet my
needs
77%: Too much marketing fluff

77%: Unclear value propositions

44%: Not enough real world examples


   Source: “What Your Prospects Want and Don’t Want From You,” UBM TechWeb, May 2012

     www.kimgusta.com                                                                  © 2012 Kim Gusta Marketing
79% say the
       quality of information
                                      you provide


   significantly affects
                   whether they’ll do business
                                          with you

Source: “What Your Prospects Want and Don’t Want From You,” UBM TechWeb, May 2012

  www.kimgusta.com                                                                  © 2012 Kim Gusta Marketing
STRATEGY +
REPEATABLE PROCESS
        =
 GETTING CONTENT
  UNDER CONTROL


 www.kimgusta.com   © 2012 Kim Gusta Marketing
STEPS FOR
TAMING THE BEAST
1. Know what your buyers want

2. Inventory what you’ve got

3. Use an editorial calendar

4. Think economies of scale

5. Steal/borrow/ask for content ideas



     www.kimgusta.com                   © 2012 Kim Gusta Marketing
TAMING THE BEAST
STEP #1


          Know What Your
           Buyers Want



   www.kimgusta.com        © 2012 Kim Gusta Marketing
CONTENT WISDOM…

 “Your opinion, although
interesting, is irrelevant.”

  In other words, don’t guess.
              Ask.

                     Source: Pragmatic Marketing www.pragmaticmarketing.com


  www.kimgusta.com                                                            © 2012 Kim Gusta Marketing
CONTENT WISDOM…



      NIHITO
 (Nothing Interesting Happens in the Office)


                       Source: Pragmatic Marketing www.pragmaticmarketing.com




    www.kimgusta.com                                                            © 2012 Kim Gusta Marketing
TALK TO YOUR BUYERS

1. What are their most important responsibilities?
2. What are their top obstacles/problems?
3. Why haven’t they considered a product like yours?
4. What alternatives do they believe will help?
5. How does their boss measure their success?
6. Where do they look for new information?




       www.kimgusta.com                              © 2012 Kim Gusta Marketing
TAMING THE BEAST
STEP #2


       Inventory What
     You’ve Already Got



   www.kimgusta.com       © 2012 Kim Gusta Marketing
WHAT GOOD STUFF IS
LURKING OUT THERE?




   www.kimgusta.com   © 2012 Kim Gusta Marketing
WHY INVENTORY YOUR
EXISTING CONTENT?
• Some of it is probably out of date
• Some probably needs updating
• There might be good stuff you can easily repurpose
  (if you only knew where it was…)




       www.kimgusta.com                                © 2012 Kim Gusta Marketing
CONTENT WISDOM…


     “It’s easier to edit
      than to author.”
                     Source: A wise, former boss




  www.kimgusta.com                                 © 2012 Kim Gusta Marketing
STUFF




www.kimgusta.com           © 2012 Kim Gusta Marketing
CONTENT INVENTORY FORM*

Include:
• Filename
• Date
• Owner
• Target audience
• Where to find it
• Sales cycle stage
• Status – is it current?



                            *Download your copy:
                            www.kimgusta.com/tamethebeast



                                                    © 2012 Kim Gusta Marketing
TAMING THE BEAST
STEP #3


             Use an
        Editorial Calendar



   www.kimgusta.com          © 2012 Kim Gusta Marketing
WHY USE AN
EDITORIAL CALENDAR?
• Project manages your content
• Forces you to think ahead
• Assigns names to tasks
• Prevents content gaps
• Helps manage big events like product launches




       www.kimgusta.com                           © 2012 Kim Gusta Marketing
SAMPLE EDITORIAL
CALENDAR*

Include:
• Project or content
  name
• Existing or new?
• Go-live date
• Expiration date
• Content home
• Campaign
• Responsible parties
                            *Download your copy:
                            www.kimgusta.com/tamethebeast


         www.kimgusta.com                         © 2012 Kim Gusta Marketing
TAMING THE BEAST
STEP #4


         Think
    Economies of Scale



   www.kimgusta.com   © 2012 Kim Gusta Marketing
OPTION #1:
CREATE LOTS OF CONTENT




   www.kimgusta.com   © 2012 Kim Gusta Marketing
WHICH LEADS TO …




  www.kimgusta.com   © 2012 Kim Gusta Marketing
OPTION #2:
REPURPOSE CONTENT



                      Transcribe
                         the
                       webinar




                       Articles


   www.kimgusta.com                © 2012 Kim Gusta Marketing
ADVANTAGES OF
REPURPOSING
• Saves time
• Consistent message
• Puts content into various formats for different learning
  styles
• Good cure for “writer’s block/content block”




       www.kimgusta.com                                © 2012 Kim Gusta Marketing
THE “RULE OF 5”

  From one “How-To”webinar:
  1. Blog posts (combine into articles)
  2. Infographic                                                                                     Figure out
                                                                                                      your “5”
                                                                                                     BEFORE
  3. Short YouTube videos                                                                           the webinar

  4. White paper
  5. “Getting Started” guide or cheat sheet
  Source: “The Rule of 5 for B2B Content Development,” Ardath Albee;s Marketing Interactions blog




        www.kimgusta.com                                                                               © 2012 Kim Gusta Marketing
TAMING THE BEAST
STEP #5


   Steal/borrow/ask for
      content ideas



   www.kimgusta.com   © 2012 Kim Gusta Marketing
STUCK FOR GOOD
CONTENT IDEAS?




  www.kimgusta.com   © 2012 Kim Gusta Marketing
ASK YOUR BUYERS
• Turn top 50 questions you get from your buyers (via email,
  phone, face to face, etc.) into 50 blog posts
   • One post for each question
   • Great for SEO
   • Use as foundation for building related content
• Don’t be afraid to answer every question (even the tough
  ones)
   • “How much is it?”
   • “How do you compare to your competitors?”

    Source: Marcus Sheridan, The Sales Lion. “How to Come Up with Your Company’s First 50 Blog Articles…in Less Than 30 Minutes”




          www.kimgusta.com                                                                                            © 2012 Kim Gusta Marketing
Common Questions
Prospective Pool
Owners Ask

From Marcus Sheridan’s River
Pools and Spas Website




         www.kimgusta.com      © 2012 Kim Gusta Marketing
CONTENT FOR SALES STAGES




                     Source: “Customer Engagement: The Role of Content in the IT Purchase Process”, IDG Enterprise




  www.kimgusta.com                                                                            © 2012 Kim Gusta Marketing
CONTENT FOR SALES STAGES




  Source: “Customer Engagement: The Role of Content in the IT Purchase Process”, IDG Enterprise




         www.kimgusta.com                                                                         © 2012 Kim Gusta Marketing
CURATE GOOD STUFF
• Not everything needs to be created from scratch (but give
  credit where due!)
• Curate or cite good stuff that helps your buyers:
   • Analyst articles
   • Research results
   • Case studies
   • Industry trends
• Especially useful in early sales stages
• Examples:
   •   Research: “Technology Buyers’ Biggest Marketing Turn-offs”
   •   Case study: “Extraordinary Benefits of Interviewing 100
       Customers”


       www.kimgusta.com                                       © 2012 Kim Gusta Marketing
CREATE LISTS

• Popular & easy to
  create
• Curates useful
  resources
• Use List.ly
• Embed in blog
  posts or other web             814
  content                        views!




      www.kimgusta.com   © 2012 Kim Gusta Marketing
RESOURCES:

MORE CONTENT IDEAS

• “100 Content Marketing Examples” eBook

•   “Content Repurposing: 5 Experts Share Their Favorite
    Secrets”

• “30 Great Content Ideas for Your Website or Blog”

• “My industry is boring. How do I create interesting
  content?”




        www.kimgusta.com                                © 2012 Kim Gusta Marketing
YOUR 60 DAY PLAN
1. Interview 2 buyers.

2. Inventory* your existing content.

3. Brainstorm at least 30 questions your buyers ask.
   Schedule the best ones in your editorial calendar.

4. Create an editorial calendar* for the next 60 days.

5. Before you create your next piece of content, think of five
   different ways to repurpose it.

                         *Download templates from
                         www.kimgusta.com/tamethebeast

      www.kimgusta.com
                                                         © 2012 Kim Gusta Marketing
MORE HELPFUL RESOURCES
Visit: www.kimgusta.com/tamethebeast

     • Reference Guide
     • Customizable content templates
     • More content & lead generation resources


                       @kimgusta
                       kim@kimgusta.com
                       www.kimgusta.com
                       Blog: kimgusta.com/blog
    www.kimgusta.com                             © 2012 Kim Gusta Marketing

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Taming the Content Beast: How to Avoid Content Creation Overwhelm

  • 1. TAMING THE CONTENT BEAST HOW TO AVOID CONTENT CREATION OVERWHELM Kim Gusta Content Marketing & Copywriting for High-Tech Companies www.kimgusta.com @kimgusta
  • 2. www.kimgusta.com © 2012 Kim Gusta Marketing
  • 3. COMMON CHALLENGES IN TAMING THE BEAST Source: “B2B Content Marketing: 2012 Benchmarks, Budgets and Trends” by Content Marketing Institute & MarketingProfs www.kimgusta.com © 2012 Kim Gusta Marketing
  • 4. WHY TAME THE BEAST? • Content creation overwhelm • Poor quality content • Content marketing “just doesn’t work” • Buyers delete, unsubscribe, or ignore www.kimgusta.com © 2012 Kim Gusta Marketing
  • 5. www.kimgusta.com © 2012 Kim Gusta Marketing
  • 6. BUYER TURN-OFFS 86%: Vendor information doesn’t meet my needs 77%: Too much marketing fluff 77%: Unclear value propositions 44%: Not enough real world examples Source: “What Your Prospects Want and Don’t Want From You,” UBM TechWeb, May 2012 www.kimgusta.com © 2012 Kim Gusta Marketing
  • 7. 79% say the quality of information you provide significantly affects whether they’ll do business with you Source: “What Your Prospects Want and Don’t Want From You,” UBM TechWeb, May 2012 www.kimgusta.com © 2012 Kim Gusta Marketing
  • 8. STRATEGY + REPEATABLE PROCESS = GETTING CONTENT UNDER CONTROL www.kimgusta.com © 2012 Kim Gusta Marketing
  • 9. STEPS FOR TAMING THE BEAST 1. Know what your buyers want 2. Inventory what you’ve got 3. Use an editorial calendar 4. Think economies of scale 5. Steal/borrow/ask for content ideas www.kimgusta.com © 2012 Kim Gusta Marketing
  • 10. TAMING THE BEAST STEP #1 Know What Your Buyers Want www.kimgusta.com © 2012 Kim Gusta Marketing
  • 11. CONTENT WISDOM… “Your opinion, although interesting, is irrelevant.” In other words, don’t guess. Ask. Source: Pragmatic Marketing www.pragmaticmarketing.com www.kimgusta.com © 2012 Kim Gusta Marketing
  • 12. CONTENT WISDOM… NIHITO (Nothing Interesting Happens in the Office) Source: Pragmatic Marketing www.pragmaticmarketing.com www.kimgusta.com © 2012 Kim Gusta Marketing
  • 13. TALK TO YOUR BUYERS 1. What are their most important responsibilities? 2. What are their top obstacles/problems? 3. Why haven’t they considered a product like yours? 4. What alternatives do they believe will help? 5. How does their boss measure their success? 6. Where do they look for new information? www.kimgusta.com © 2012 Kim Gusta Marketing
  • 14. TAMING THE BEAST STEP #2 Inventory What You’ve Already Got www.kimgusta.com © 2012 Kim Gusta Marketing
  • 15. WHAT GOOD STUFF IS LURKING OUT THERE? www.kimgusta.com © 2012 Kim Gusta Marketing
  • 16. WHY INVENTORY YOUR EXISTING CONTENT? • Some of it is probably out of date • Some probably needs updating • There might be good stuff you can easily repurpose (if you only knew where it was…) www.kimgusta.com © 2012 Kim Gusta Marketing
  • 17. CONTENT WISDOM… “It’s easier to edit than to author.” Source: A wise, former boss www.kimgusta.com © 2012 Kim Gusta Marketing
  • 18. STUFF www.kimgusta.com © 2012 Kim Gusta Marketing
  • 19. CONTENT INVENTORY FORM* Include: • Filename • Date • Owner • Target audience • Where to find it • Sales cycle stage • Status – is it current? *Download your copy: www.kimgusta.com/tamethebeast © 2012 Kim Gusta Marketing
  • 20. TAMING THE BEAST STEP #3 Use an Editorial Calendar www.kimgusta.com © 2012 Kim Gusta Marketing
  • 21. WHY USE AN EDITORIAL CALENDAR? • Project manages your content • Forces you to think ahead • Assigns names to tasks • Prevents content gaps • Helps manage big events like product launches www.kimgusta.com © 2012 Kim Gusta Marketing
  • 22. SAMPLE EDITORIAL CALENDAR* Include: • Project or content name • Existing or new? • Go-live date • Expiration date • Content home • Campaign • Responsible parties *Download your copy: www.kimgusta.com/tamethebeast www.kimgusta.com © 2012 Kim Gusta Marketing
  • 23. TAMING THE BEAST STEP #4 Think Economies of Scale www.kimgusta.com © 2012 Kim Gusta Marketing
  • 24. OPTION #1: CREATE LOTS OF CONTENT www.kimgusta.com © 2012 Kim Gusta Marketing
  • 25. WHICH LEADS TO … www.kimgusta.com © 2012 Kim Gusta Marketing
  • 26. OPTION #2: REPURPOSE CONTENT Transcribe the webinar Articles www.kimgusta.com © 2012 Kim Gusta Marketing
  • 27. ADVANTAGES OF REPURPOSING • Saves time • Consistent message • Puts content into various formats for different learning styles • Good cure for “writer’s block/content block” www.kimgusta.com © 2012 Kim Gusta Marketing
  • 28. THE “RULE OF 5” From one “How-To”webinar: 1. Blog posts (combine into articles) 2. Infographic Figure out your “5” BEFORE 3. Short YouTube videos the webinar 4. White paper 5. “Getting Started” guide or cheat sheet Source: “The Rule of 5 for B2B Content Development,” Ardath Albee;s Marketing Interactions blog www.kimgusta.com © 2012 Kim Gusta Marketing
  • 29. TAMING THE BEAST STEP #5 Steal/borrow/ask for content ideas www.kimgusta.com © 2012 Kim Gusta Marketing
  • 30. STUCK FOR GOOD CONTENT IDEAS? www.kimgusta.com © 2012 Kim Gusta Marketing
  • 31. ASK YOUR BUYERS • Turn top 50 questions you get from your buyers (via email, phone, face to face, etc.) into 50 blog posts • One post for each question • Great for SEO • Use as foundation for building related content • Don’t be afraid to answer every question (even the tough ones) • “How much is it?” • “How do you compare to your competitors?” Source: Marcus Sheridan, The Sales Lion. “How to Come Up with Your Company’s First 50 Blog Articles…in Less Than 30 Minutes” www.kimgusta.com © 2012 Kim Gusta Marketing
  • 32. Common Questions Prospective Pool Owners Ask From Marcus Sheridan’s River Pools and Spas Website www.kimgusta.com © 2012 Kim Gusta Marketing
  • 33. CONTENT FOR SALES STAGES Source: “Customer Engagement: The Role of Content in the IT Purchase Process”, IDG Enterprise www.kimgusta.com © 2012 Kim Gusta Marketing
  • 34. CONTENT FOR SALES STAGES Source: “Customer Engagement: The Role of Content in the IT Purchase Process”, IDG Enterprise www.kimgusta.com © 2012 Kim Gusta Marketing
  • 35. CURATE GOOD STUFF • Not everything needs to be created from scratch (but give credit where due!) • Curate or cite good stuff that helps your buyers: • Analyst articles • Research results • Case studies • Industry trends • Especially useful in early sales stages • Examples: • Research: “Technology Buyers’ Biggest Marketing Turn-offs” • Case study: “Extraordinary Benefits of Interviewing 100 Customers” www.kimgusta.com © 2012 Kim Gusta Marketing
  • 36. CREATE LISTS • Popular & easy to create • Curates useful resources • Use List.ly • Embed in blog posts or other web 814 content views! www.kimgusta.com © 2012 Kim Gusta Marketing
  • 37. RESOURCES: MORE CONTENT IDEAS • “100 Content Marketing Examples” eBook • “Content Repurposing: 5 Experts Share Their Favorite Secrets” • “30 Great Content Ideas for Your Website or Blog” • “My industry is boring. How do I create interesting content?” www.kimgusta.com © 2012 Kim Gusta Marketing
  • 38. YOUR 60 DAY PLAN 1. Interview 2 buyers. 2. Inventory* your existing content. 3. Brainstorm at least 30 questions your buyers ask. Schedule the best ones in your editorial calendar. 4. Create an editorial calendar* for the next 60 days. 5. Before you create your next piece of content, think of five different ways to repurpose it. *Download templates from www.kimgusta.com/tamethebeast www.kimgusta.com © 2012 Kim Gusta Marketing
  • 39. MORE HELPFUL RESOURCES Visit: www.kimgusta.com/tamethebeast • Reference Guide • Customizable content templates • More content & lead generation resources @kimgusta kim@kimgusta.com www.kimgusta.com Blog: kimgusta.com/blog www.kimgusta.com © 2012 Kim Gusta Marketing