David Behan, Chief Executive at the Care Quality Commission (CQC), discusses CQC’s proposed purpose and role and looks at what the public want from regulation.

1. David Behan
Chief Executive, CQC
FT NEDs Role Conference
15 November 2012
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2. Five Influences on Quality
Commissioners
Providers
Professionals
Regulators
People and Voice
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3. What external scrutiny told us
Public Accounts
Review your strategy
Committee
Resolve uncertainty about your role
Health Select
Evaluate the effectiveness of your regulatory model Committee
Be clear about how far you should tailor your approach
to different sectors National Audit
Office
Make use of information from people who use services,
in a systematic way
DH
Take a lead in working more closely with other Performance &
regulators Capability
Review
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4. What people told us in our engagement
sessions
Inform policy
Be clear about
what you can Make better
development Invest in and can’t do, use of data
but don’t let it promoting and about and analysis
distract you your role in
your public relation to to understand
from your core
profile other risk
role regulators
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5. Our proposed purpose, role
and the changes we need to make
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6. Our purpose
To drive improvements in the quality of care
through the unique function of measuring
whether services meet national standards of
quality and safety
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7. Our role
“Protect and promote the health, safety and
welfare of people who use health and social
care services.”
We do this to encourage:
The improvement of health and social care services
The provision of services that focus on the needs and
experiences of people who use those services
The efficient and effective use of resources
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8. Our role
In performing our functions we must ….
“…protect and promote the rights of people who use services,
including the rights of children, of people detained under the Mental
Health Act 1983, or people who are deprived of their liberty in
accordance with the Mental Capacity Act 2005, and of other
vulnerable adults.”
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9. What the public want from
regulation
I want to be
I want my treated with I want
local care I want people to
care that dignity and
services to respect listen to
be safe helps me my views
to get
better
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10. The changes we need to make
Develop a differentiated approach to
regulation and make greater use of information
and evidence
Strengthen how we work with strategic partners
Continue to build better relationships with the
public
Build our relationships with organisations
providing care
Strengthen the delivery of our unique
responsibilities on mental health and mental
capacity
Continue our drive to become a high
performing organisation
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11. Our vision of success
A health and social care sector where:
More people receive better care
More services provide care that meets national
standards of quality and safety
Services that don’t meet national standards improve
quickly
The rights of detained patients are promoted and
protected
Services that don’t improve close
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12. Next steps – our consultation process
Dialogue with all staff to 6 December – a time
for reflection about what this means for CQC
and for directorates
Public consultation from 6 September
to 6 December
Publication of final strategy Spring
2013
Implementation in development
with staff over next three years
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13. Our consultation runs until 6 December –
send us your views
Online at: www.cqc.org.uk/thenextphase
By email to: cqcthenextphase@cqc.org.uk
By post to: CQC The Next Phase, CQC
National Customer Service Centre, Citygate,
Gallowgate, Newcastle upon Tyne, NE1 4PA
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