Mike Cooke, Chief Executive of Nottinghamshire Healthcare NHS Trust, spoke at our conference, Patient voice and power in the new NHS. Mike drew on his experience both as a leader within the NHS and as a service user, stressing the importance of openness from leadership and the involvement of patients in their care and in health care research. Mike advocated for a cultural transformation to help this happen.

1. about Recovery
Positive about Integrated Healthcare
HEARING THE PATIENT VOICE
AND RESPONDING
A VIEW FROM BOTH SIDES
King’s Fund
5 November 2013
Professor Mike Cooke CBE
Chief Executive
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INTRODUCTION
 Openness – wanting to Hear, Listen and Respond
 Involvement – working with people – Paul Sanguinazzi
 Partnership –changing services, changing culture, changing
minds
 Recovery [and Discovery]
 Recovery Education College
 FT – Membership, Communities of Interest
 CLAHRC’s and Patient and Public Involvement [Senate]
 Receptive culture and authentic leadership 6 years ago
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LINGS BAR HOSPITAL
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OPENNESS – WANTING TO HEAR,
LISTEN AND RESPOND




Positive – Values, ‘what we stand for’
Voice reports – Each Board, each month
Service User Carer Experience Survey [SUCE] 30,000+
Patient Opinion – real time service user/carer feedback
www.feedback.nottinghamshirehealthcare.nhs.uk
 Patient Experience Challenge – the deal is:1] Capture 2] Share 3] Respond 4] Feedback
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INVOLVEMENT –
AGM/AMM 2013
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INVOLVEMENT – WORKING WITH PEOPLE
 Invested historically in this – The Resource, Involvement
Centres, Recovery Education College
 Paul Sanguinazzi, Wathwood Medium Secure Services
 Not ‘dragging people into meetings’, involve in whole
agenda
 Employment Resourcing Interview Forum [ERIF]
 Strong approach, creative deployment e.g. Learning
Disabilities, Deaf Community
 Winner of National E Health Insider Award – 10/10/13
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PARTNERSHIP – CHANGING SERVICES,
CHANGING CULTURE, CHANGING MINDS
 Purpose of involvement – be up front about it
 It is about improving outcomes – ‘new chairs on the
wards’; ‘no intensive care beds Mike’ ‘student or patient?’
 Executive Leadership Council
 Business Plans – Confirm and Challenge
 3 rules:1.
2.
3.
Involvement of the right partners people [be inclusive]
Set objectives you cannot achieve on your own
Be brutally honest about progress
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RECOVERY DEMONSTRATION EVENT
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RECOVERY [AND DISCOVERY]
Strategy
Personal
Recovery plan
Advance
Statement
Taking back
control
 ‘Someone to love, somewhere to live, something to do’
 ImROC [Implementing Recovery through Organisational
Change]
 Demonstration Site
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Nottingham Panthers –
Anti Stigma campaign
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RECOVERY EDUCATION COLLEGE [REC]
 Alongside Peer Support Workers – this is a key focus
 ‘Outpatients being discharged to students being graduated’
 A card carrying Student [54] and Lecturer!
Examples of courses
Rolling this out
Julie Repper, Helen Brown
 REC – build skills, is strengths-based, is social
technology that works
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FT MEMBERSHIP
 Public/Patient/Service Users/Carers 9082 [Public] 8847
[staff] + Living in Both Worlds
 Communities of Interest – e.g. Deaf & Wellbeing; Looked
After Children
 Passive
Membership
 Semi passive
 Active
 Governors, Ambassadors, Volunteers [17-82], Peer
Support Workers, Staff promoted, developed further
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CULTURE AND LEADERSHIP
P
PEOPLE:
O OPENNESS:
S
I INTEGRITY
T TRUST
SAFE, SOUND, SUPPORTIVE, SENSITIVE
I
V
VALUE
E
Y = you and how you behave
E = effectiveness
S = style
EXCELLENCE
INNOVATION
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CONTACT DETAILS
Mike.Cooke@nottshc.nhs.uk
www.nottinghamshirehealthcare.nhs.uk
Nottinghamshire Healthcare NHS Trust
Duncan Macmillan House
Porchester Road
Nottingham
NG3 6AA
www.clahrc-ndl.nihr.ac.uk
www.crncc.nihr.ac.uk/about_us/ccrn/trent
www.mentalhealthclinicians.org.uk
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