The EFQM Excellence Model allows people to understand the cause and effect relationships between what their Organisation does and the Results it achieves,.RAMANUJAN COLLEGE , UNIVERSITY OF DELHI

1. EFQM Excellence
Model
Presented by:
Pooja sharma
(1248)

2. meaning
The EFQM Excellence
Model allows people to
understand the cause and
effect relationships
between what their
Organisation does and the
Results it achieves.

3. There are 8 Fundamentals
Concepts

4. • 1. Achieving balanced result: Excellent
organisations achieve sustained outstanding results that
meet both the short and long term needs of all their
stakeholders, within the context of their operating
environment.
• 2. Adding value for customer: Excellent
organisations consistently add value for customers by
understanding, anticipating and fulfilling needs, expectations
and opportunities .
• 3. Taking responsibility for a sustainable :
Excellent organisations have a positive impact on the world
around them by enhancing their performance whilst
simultaneously advancing the economic, environmental and
social conditions within the communities they touch.
Fundamentals Concepts

5. • 4. Leading with vision, Inspiration and
integrity :Excellent organisations have leaders who
shape the future and make it happen, acting as role models
for its values and ethics.
• 5. Managing with agility : Excellent organisations
are widely recognised for their ability to identify and
respond effectively and efficiently to opportunities and
threats.
• 6. Succeeding through people: Excellent
organisations value their people and create a culture of
empowerment for the achievement of both organisational
and personal goals.
Fundamentals Concepts

6. • 7. Nurturing Creativity and Innovation:
Excellent organisations generate increased value and levels
of performance through continual improvement and
systematic innovation by harnessing the creativity of their
stakeholders.
• 8. Building organisational capability: Excellent
organisations enhance their capabilities by effectively
managing change within and beyond the organisational
boundaries.
Fundamentals Concepts

7. Main Objectives of the scheme
 Provide clear milestones on the journey to
Excellence
 Maximise the number of organisations applying
the fundamental concepts & principles of the
EFQM Excellence Model
 Provide practical products and services that
help organisations improve
 Provide consistent, European-wide recognition
delivered by EFQM & its National Partners

8. Case study (Vodakanal)
• The history of Vodokanal St. Petersburg dates
back to 1858. Today, Vodokanal provides potable
water and sewerage services to nearly 5 Mio.
inhabitants of the Russia’s second largest city and
to many thousands of companies using innovative
technologies.
• The company gives special attention to the
preservation of the Baltic Sea basin and the
development of water consumption culture by
being strongly involved in environmental
awareness-raising activities, among other things.

9. Creative use of social media
 Vodokanal makes use of different instruments to develop
the water consumption culture and careful, respectful
attitude to water:
 The company has its museum complex The Universe of
Water and the Youth Environmental Centre;
 Vodokanal actively cooperates with the mass media;
 the ideas of careful attitude to water are disseminated by
Vodokanal through booklets and brochures;
 Vodokanal participates in the city initiatives;

10.  Vodokanal tells about the significance of water
consumption culture on its corporate website.
 Vodokanal uses social media, such as the Internet portal
Da-Voda and social networks for its awareness-raising
activities.
Social media are one of the instruments used by
Vodokanal to perform its comprehensive
awareness-raising activities.

11. DA-VODA.COM
• Da-Voda.com is Vodokanal’s social project.
• It is an Internet portal about water, the principal resource
on the planet Earth, and about careful attitude to water
resources.
• The main character was selected by analyzing the public
interest in different fields of Vodokanal activities. The
results of internal social studies, various inquiries made by
the mass media, and reviews of publications in the mass
media

12.  why many persons of distinction do not waste water
 what technical means are available to save water with
comfort
 how to solve water-related domestic problems
 what thoughtless attitude to water can lead to.
The website has a Russian and an English
version.
The portal Da-Voda.com tells
and shows:

13. Add value for the society
The implementation of Da-Voda.com project by Vodokanal
St. Petersburg has created added value for the society.
1. People are given useful information which helps them save
money by reducing their water costs without affecting the
comfort.
2. People are given practical advice in an entertaining and
understandable form. The website and the Neva Crayfish
explain how to install water meters, how to check water
quality, what should be done if a house pipe is leaking, etc.
3. One of the project results for the society is the
improvement of environment. The development of water
consumption culture helps improve the condition of
environment as an immediate result and preserve water
resources for the future generations. The more people
share the ideas of careful attitude to water, the more
noticeable the environmental benefit for the society will be.

14. Project result
in 2010 – 150 unique visitors a day
 in 2011 – 270 unique visitors a day
 in 2012 – 390 unique visitors a day.