The document summarizes a full-day workshop on enabling productivity within teams. It describes four user journeys showing how employees can communicate important news, collaborate on marketing campaigns, automate business processes, and answer questions from anywhere. Key goals are to break down communication barriers, coordinate work across teams, ensure new employees have everything they need, and provide information promptly from any device. The workshops aims to encourage design thinking and user-centered practices within organizations.

1. LED BY:
Part of this full-day workshop, learn how to enable productivity within teams
A DAY IN THE LIFE
Kanwal Khipple
MWCP
2019

2. Room 4 - Devoteam - Lumapps
MWCP 2019 – MERCI à nos sponsors

3. SUCCESS IS EARNED NOT GIVEN.

5. MWCP 2019
MISSION
Disney
WalMart
Fedex
Microsoft
McDonalds
Apple
Nike
Google
Toyota
Every company starts with an idea, and based on that one idea, works hard to build a
culture that helps deliver products and services
produce family fun entertainment
saving people money so they can live better
guaranteed overnight
enable productivity
be your favorite place and way to eat and drink
design best personal computers
inspire athletes
organize information to make it accessible & useful
satisfying ownership experience

6. MWCP 2019
BRAND IDENTITY
In order to have an effective brand, you need your target audience to associate you
whenever they think of the benefit they are looking to receive

7. MWCP 2019
DESIGN NEEDS TO BE INCLUSIVE
Individual and group collaboration needs are diverse

8. MWCP 2019
BRANDS IMPACT TO EXPERIENCE
Ensuring experiences and how users interact with them exemplify your brand

9. MWCP 2019
SHARED STORIES
Building champions in an organization starts by encouraging and sharing failures

10. MWCP 2019
NEWS THAT MATTERS…
It can’t just be regional, departmental and corporate news on your homepage anymore. You
need to think about how you will surface news that matters.

11. MWCP 2019
WHATS IN IT FOR ME
Make intuitive experiences that users can not live without

12. MWCP 2019
BUILDING EXPERIENCES
Implementing an effective design that drives engagement and speaks to your brand

13. MWCP 2019
INTRANET IN YOUR POCKET…
What if you could also enable better site experiences on mobile devices. What if you could
design for the user? Extending team or departmental reach.

14. MWCP 2019
ENGAGEMENT DRIVES INNOVATION
Enabling your champions and leaders to contribute

15. 300+ slides
80+ SharePoint Presentations @ Slideshare.Net/kkhipple
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
Message Me On LinkedIn or Email Kanwal@Khipple.com

16. SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015

17. “My goal is to be able to find content like news, forms,
templates, and research efficiently and with as little friction
from technology tools as possible.”
KEY CHARACTERISTICS
Knowledge Worker
Tech-savvy Independent Goal-Oriented
MEASURES OF SUCCESSBEHAVIOR PROFILE
Consumer Persona
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
 Ability to access content easily
from mobile devices.
 Favorite/frequent content
surfaced for easy access.
 Personalized news for teams and
workgroups.
 Ability to interact with thought
leaders through social networks.
Name Ken
Age 29
Role Associate
Location New York
Education Business Degree
Family Single
EXPECTATIONS:
Locate content or information in
three clicks or less. Locate content
from anywhere, on any device.
Engage with peers and thought
leaders via social media.
Personalization of news and content
based on his teams.
FRUSTRATIONS:
Difficult to sift through search
results/ documents to find the
relevant ones. Obsolete documents
exist within search results. Lack of
connection with both peers and
leaders.

18. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm

19. WHAT WE ARE GOING TO COVER TODAY.
TOGETHER, ENCOURAGE DESIGN TO BE INTEGRATED
INTO YOUR PROJECTS AND IMPROVE HOW TO BE A
DESIGN-LED TEAM
THINK ABOUT USABILITY THROUGH THE LENS OF OUR KEY USER PERSONAS
DISCUSS AND COMMIT TO SOME BROAD UX BEST PRACTICES & PRINCIPLES
GET INSPIRED TO THINK OUTSIDE OF THE NORM WITH EXAMPLES
ARTICULATE THE DIGITAL WORKPLACE EXPERIENCE THROUGH WIREFRAMES & SKETCHES

20. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm

21. EMPLOYEE TOOLKIT
Delivers applications and services to encourage productive

22. COMMUNICATE IMPORTANT NEWS
MARKETING CAMPAIGN COLLABORATION
AUTOMATE
ANSWER QUESTIONS FROM ANYWHERE
Let’s review four user journeys and how they might look in the future

23. COMMUNICATE IMPORTANT NEWS
MARKETING CAMPAIGN COLLABORATION
AUTOMATE
ANSWER QUESTIONS FROM ANYWHERE
What we are going to cover today

24. MWCP 2019
MEET GAIL, OUR COMMUNICATOR
• Wants to publish a new travel expenses policy.
• Interested in measuring reach and engagement for
this and other news.
Gail’s goal is to break down communication barriers internally and publish news quickly
and easily, from any device

25. MWCP 2019
GAIL CREATES A NEWS POST
Easily communicate and share news and event with others in the
organization

26. MWCP 2019
GAIL PUBLISHES A TARGETED ARTICLE
Using the lessons from her global insights, she targets news to the right
audience.

27. MWCP 2019
KEN STARTS HIS DAY
Employees get news on their reading list based on their interests

28. MWCP 2019
WHERE WORK HAPPENS
Ken finds relevant news regarding his team or aggregated from other
sources

29. MWCP 2019
CATCHING UP ON NEWS FOR HIS REGION
News targeted for a specific area or audience

30. MWCP 2019
FINDING HIS WAY USING A HUB SITE
News, Events and Search experience contextualized

31. MWCP 2019
NEWS AS PART OF THE DAY, IN TEAMS
Leveraging Microsoft Teams connectors to stay informed

32. MWCP 2019
CATCH UP ON THE GO
Using SharePoint Mobile app he is alerted and can see relevant news

33. MWCP 2019
KEN CAN FOLLOW COMMUNITIES
Employees curate news to tailor to their work and interests

34. MWCP 2019
KEN ENGAGES AND SHARES HIS VIEW
Opportunity to share knowledge and be engaged with what’s important
for him

35. MWCP 2019
GAIL ANALYZES EMPLOYEE ENGAGEMENT
• We can see how many people have viewed the announcement
• Employees can like and comment on the article
• Gail can engage and respond to employees directly
She’s receives likes and comments and can answer questions regarding the
new policy

36. MWCP 2019
AND DISCOVERS TRENDS
Aggregate data from many sources to measure impact and reach

37. MWCP 2019
COMMUNICATE IMPORTANT NEWS
Share company information in a central location and engage the workforce

38. COMMUNICATE IMPORTANT NEWS
MARKETING CAMPAIGN COLLABORATION
AUTOMATE
ANSWER QUESTIONS FROM ANYWHERE
What we are going to cover today

39. MWCP 2019
MEET DAVID, OUR COLLABORATOR
• David is coordinating a new campaign to
promote eco friendly communities.
• David needs to coordinate the work with
teammates to ensure the campaign is
produced and launched successfully.
• David needs to create and share documents
easily with others.
David’s goal is to be as effective as possible in managing his team.

40. MWCP 2019
DAVID SEARCHES FOR PROJECT SOPs
Content finds David. Search infused AI provides him with relevant results.

41. MWCP 2019
DAVID WORKS WITH THE TEAM TO GATHER
DESIGN SPECS
Connect with subject matter experts

42. MWCP 2019
DAVID AND TEAM CO-EDIT DESIGN SPECS
The document remains in up-to-date in the cloud.

43. MWCP 2019
DAVID REQUESTS SIGN-OFF EASILY
David uses a request sign-off flow to solicit approval.

44. MWCP 2019
PRIYA REPORTS ON PROGRESS
Information relevant to the task is available for team members to get context

45. MWCP 2019
PRIYA SHARES THE CAMPAIGN CONTENT
The materials are ready, and the campaign and promo rates are shared internally.

46. MWCP 2019
MARKETING CAMPAIGN COLLABORATION
Maximize profits for seasonal launches by working as a team

47. COMMUNICATE IMPORTANT NEWS
MARKETING CAMPAIGN COLLABORATION
AUTOMATE
ANSWER QUESTIONS FROM ANYWHERE
What we are going to cover today

48. MWCP 2019
MEET PRIYA, OUR CONTRIBUTOR
• Priya needs to coordinate onboarding for a
new employee
• She wants to have all departments involved
and coordinated to complete the onboarding
• The process should be repeatable and
automated for all onboardings.
Priya’s goal is to ensure employees have access to the latest and greatest information to
bring their full potential forward.

49. MWCP 2019
PRIYA STARTS THE ONBOARDING
PROCESSCaptures new employee onboarding entry in a custom form

50. MWCP 2019
THE MANAGER REVIEWS AND APPROVES RIGHT
FROM THE EMAIL RECEIVED
An approval task is sent to Bryan’s
new manager, Alexa to confirm new
employee information is accurate
and continue with the process.
An approval request message is sent with new onboarding details for review

51. MWCP 2019
APPROVAL PROCESS BEHIND THE SCENES
An approval is sent to the supervisor to review onboarding request data

52. MWCP 2019
PRIYA WANTS TO ASSIGN ONBOARDING
TASKS
Once approved, we create the planner plan

53. MWCP 2019
ONBOARDING WORK ASSIGNED ACROSS TEAMS
A new Microsoft Planner plan is created for onboarding Bryan.

54. MWCP 2019
PRIYA VISUALIZES ONBOARDING STATUS
Priya can visualize task completion by opening the planner plan for this
employee.

55. MWCP 2019
TAKING AUTOMATION A STEP FURTHER
Working with user accounts to schedule training and send emails on schedule.

56. MWCP 2019
TAKING AUTOMATION EVEN FURTHER
Integrate your flow with other systems using over 250 standard connectors
Standard Connectors 3rd party Connectors Custom Connectors
ADP
Sage

57. MWCP 2019
AUTOMATE YOUR BUSINESS PROCESSES
Run your business more efficiently by using custom apps

58. COMMUNICATE IMPORTANT NEWS
MARKETING CAMPAIGN COLLABORATION
AUTOMATE
ANSWER QUESTIONS FROM ANYWHERE
What we are going to cover today

59. MWCP 2019
QUICKLY ANSWER QUESTIONS FROM ANYWHERE
Surfacing relevant, company-approved information promptly, from anywhere.

60. MWCP 2019
MEET CARRIE, OUR CONNECTOR
• Carrie wants to provide a reservation for the
resident lounge to an employee while away from
her desk.
• Carrie needs to get additional information from an
Assistant Manager.
• Carrie needs to capture the employee information
and close the sale.
Carrie is a leasing consultant.

61. MWCP 2019
CARRIE FINDS RESIDENT LOUNGE
INFORMATION ON THE GO
Retrieve information in a central location
Finds Resident Lounge Information
Confirms room availability

62. MWCP 2019
CARRIE SEEKS HELP FROM OTHERS
Consult coworkers on the fly
Gets answers about local liquor laws

63. MWCP 2019
CARRIE PROVIDES FOLLOW-UP
INFORMATION
Easily integrate to provide key information from anywhere

64. COMMUNICATE IMPORTANT NEWS
MARKETING CAMPAIGN COLLABORATION
AUTOMATE
ANSWER QUESTIONS FROM ANYWHERE
What we are going to cover today

65. “My goal is to be able to find content like news, forms,
templates, and research efficiently and with as little friction
from technology tools as possible.”
KEY CHARACTERISTICS
Knowledge Worker
Tech-savvy Independent Goal-Oriented
MEASURES OF SUCCESSBEHAVIOR PROFILE
Consumer Persona
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
 Ability to access content easily
from mobile devices.
 Favorite/frequent content
surfaced for easy access.
 Personalized news for teams and
workgroups.
 Ability to interact with thought
leaders through social networks.
Name Ken
Age 29
Role Associate
Location New York
Education Business Degree
Family Single
EXPECTATIONS:
Locate content or information in
three clicks or less. Locate content
from anywhere, on any device.
Engage with peers and thought
leaders via social media.
Personalization of news and content
based on his teams.
FRUSTRATIONS:
Difficult to sift through search
results/ documents to find the
relevant ones. Obsolete documents
exist within search results. Lack of
connection with both peers and
leaders.

66. MWCP 2019
TEAMS
Collaborate with your team to get work done

67. MWCP 2019
YAMMER
Communicate with all employees

68. MWCP 2019
FLOW
Automate simple business processes

69. MWCP 2019
POWERAPPS
Connect to your systems and interact with data

70. MWCP 2019
SHAREPOINT
Support how team’s collaborate and communicate across your digital workplace

71. MWCP 2019
CONSUMER
A day in the life of Ken the Associate
Offices
INTRANET
Practices
Departments Communities
Ken logs into intranet and
starts his day by skimming
the homepage newsfeeds.
Ken sees that his Section
Head has received recognition
and ‘Likes’ the article.
Ken looks for a pitch deck
to reuse for a proposal he
has been assigned.
1
2
3
Ken reads up on where to stay
in Dallas, since he’s visiting
there to deliver the pitch.
4
COEs

72. MWCP 2019
CONTENT OVER TIME…
The modern digital workplace and Intranet has a continually increasing number
of digital spaces or ‘sites’ where content is stored and shared.

73. MWCP 2019
SITE STRUCTURE MODEL(S)
There are a number of ways to manage site hierarchy. Key is to ensure hierarchy
enables collaboration it should not restrict it.
SITE NAV
TOP NAV
SITE NAV
SITE NAV
SITE NAV
SITE NAV
HUB-AND-SPOKE
SITE NAV
SITE NAV
SITE NAV
SITE
NAV
SITE NAV
SITE NAV
TOP NAV
SITE NAV
TOP NAV
HIERARCHICAL

74. MWCP 2019
TEAM SITES
TIP encourage others to share knowledge sharing they have learned from peers
TIP create pages for focused topics rather than creating sub sites
Working together towards a goal

75. MWCP 2019
COMMUNICATION SITES
TIP make the objective clear to inform in an open community so it inspires future leaders
TIP encourage creative content contributions
TIP have community leaders guide contributors with content and image tips
TIP recognize contributors and inspire new contributors monthly
Engaging with like-minded community members

76. MWCP 2019
NEW HUB SITES & TEMPLATES…
Team sites and communication sites will roll up into hub sites. This allows modern rich
sites for all but the homepage and special situations.
TODAY

77. MWCP 2019
HUB SITES
TIP use hub sites when team sites
are similar
TIP review team site ownership as
they can connect to any hub
TIP search, branding and navigation
are common
Bringing teams together

78. MWCP 2019
PLANNING HUB SITES
Have questions on what you need to consider when planning hub sites? Read
Microsoft’s Hub Site Planning guide https://aka.ms/PlanningSPhubsites
SETTING THE STAGE
Ability to model your site as relationships (via links) rather than hierarchy or ownership
GETTING STARTED
Hub sites give you shared navigation and brand, roll-up of content and search as well as a home destination for the
hub
WHAT SHOULD BE A HUB SITE?
Start with answering who is your audience and what do they need to accomplish and how do the people who need
the information get their work done?
HOW SHOULD I ORGANIZE MY HUB SITE?
Creating a hub site must be done by the global or SharePoint admin in Office 365, planning, managing and
organizing the hub site is the responsibility of the hub site owner
And more…

79. MWCP 2019
HOME SITES
TIP implement one home site (root
site)
One place to start your day for every employee

80. MWCP 2019
KIDS
BUILD COMMUNITIES
Take advantage of moving towards a flat-hierarchy in terms of your SharePoint
architecture
KEY ORGANIZATIONAL FUNCTIONS
(EXAMPLE, HR, Finance, Public Relations,
Legal, IT, Comms)
LOCATIONS
(EXAMPLE, Sales regions, location based
offices)
SUBSIDIARY/PORTFOLIO/SUBDIVISION
(EXAMPLE, Product line, legal projects,
communities)
HR
EU SALES
TRAVEL
PROGRA
MS
NEW
HIRES
REWARDS
HR
BENEFITS
PLANNING
LONDON MADRID
PARIS
NEW
MARKETS
SENIOR
QUESTS
SPECIAL
INTEREST

81. MWCP 2019
ARCHITECTURE
How your sites are organized changes going forward
TIP ensure you educate teams on
when to use what for home sites, hub
sites, team sites, communication sites
and Microsoft Teams
TIP modern sites (communication,
teams) and Microsoft Teams do a great
job in supporting your customization
needs
TIP flat hierarchy directly simplifies
and impacts governance

82. MWCP 2019
GOVERNANCE
Ensuring you have a governance model in place to guide users what sites they should
create
Company
+
Hub Site
Team site Communication siteTeam site
Division
Team
Home Site

83. MWCP 2019
BUSINESS OBJECTIVES
TIP leverage mind mapping to broke down into
much more specific objectives through
stakeholder participation
Where is the business prioritizing their investments and teams
TIP understand how a solution or technology
benefits the organization and what business
objectives it helps to meet

84. MWCP 2019
Empower employees to be productive and engage
with their peers through an integrated employee digital
experience
OUR VISION

85. breakout activity
Independently in your teams, what problem are you trying to solve?

86. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm

87. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm

88. Give you guidance and recommendations to successfully plan and
implement an Office 365 Intranet http://office365intranets.com
DOWNLOAD INTRANETS WITH
OFFICE 365 WHITEPAPER!

89. My twitter handle is @kkhipple and I work at
Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
SPEAKER | AUTHOR | SUPER GOOD LOOKING