How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!

1. How to respond to the ever-increasing demand for powerful and
integrated solutions that support users' needs across their digital
workplace and beyond. Leveraging Office 365 means that you
have access to entirely new ways of building solutions faster than
ever before. The best part? It's not just IT that can build these
great solutions!
BEYOND THE INTRANET:
DIGITAL WORKPLACE APPS,
SOLUTIONS & BOTS
INT303

2. SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015

3. SPEAKER | AUTHOR | SUPER SANTA WHITE BEARD
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015

4. 90+ slides
100+ SharePoint Presentations @ Slideshare.Net/kkhipple
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
Message Me On LinkedIn or Email Kanwal@2toLead.com

5. Users recognize that OneDrive for Business, Microsoft Teams and SharePoint have their place
Where stuff will
live tomorrow Teams-Connected Sites
For Collaboration
Intranet
For Communication
OneDrive
For Personal Use
Where stuff
lives today
Intranet File Shares etc.

6. Ensuring you have a governance model in place to guide users what sites they should create
Company
+
Hub Site
Team site Communication site
Team site
Division
Team

7. Individual and group collaboration needs are diverse

8. It can’t just be regional, departmental and corporate news on your homepage anymore. You need to
think about how you will surface team and project news.
Surface news from
communities other
than Corporate news

9. When building a custom components factor in OOTB experiences
Custom
navigation
leverages Graph
API
Custom News
component like
OOTB Highlight
component

10. Submit Story button
empowered many to
submit their success
stories
Success Stories were
featured and CEO
personally thanked the 1st
set of submissions
Building champions in an organization starts by encouraging and sharing failures

11. Enabling your champions and leaders to contribute
Give employees opportunity
to ask the CEO and
Leadership key questions

12. INTRANET STRATEGY…
As an organization you need to ensure that you
build a great foundation and focus on the right
areas
EMPLOYEE
ENGAGEMENT
GOVERNANCE`

13. ITERATIVELY IMPROVE
INTEGRATION
CONVERSATION UI
CULTURE
What we are going to cover today

14. ITERATIVELY IMPROVE
INTEGRATION
CONVERSATION UI
CULTURE
What we are going to cover today

15. Test it.
Measure it.
Adapt.
don’t spend time guessing whether something will work or not

16. I want to be able to select and manage my followed communities so that I can view the activities that
are most relevant to me.
Users can follow
and unfollow
communities

17. Apply your brand within SharePoint
Empower site
owners to create
their own themes
to encourage
personalization

18. Implementing an effective design that drives engagement and speaks to your brand

19. Ensuring that users are following the communities that are relevant to them.
WELCOME TO THE NEW AND
IMPROVED Intranet!
Use the ‘Follow’ feature at the top of
Intranet’s sites to include news and
events from these sites in your view of
the homepage news and events.
Ok, I’m ready to start following…
MAKE IT SIMPLE

20. Introduce users to getting around
with the help of handy coachmarks
or learning bubbles.
Coaching users to ensure they are getting the most of the solution

21. There are patterns and approaches today that can be used to bring your key experiences directly into the
Teams experience, so users don’t have to go somewhere else.

22. There are patterns and approaches today that can be used to bring your key experiences directly into the
Teams experience, so users don’t have to go somewhere else.

23. Ability to present data or integrate with existing applications
Company News
Expense Report
Task List

24. Leverage SharePoint Framework and build solutions that support SharePoint and Microsoft Teams
Build extensions to Viva
Connections dashboard

25. Many solutions allow you to get both the directory experiences while also supporting the
request management needs that many organizations have today.
Every org over a
certain size needs
something like
this. You don’t
have to build it.
Directoy solution that allows
users to create (or request)
spaces and navigate spaces
more effectively.
Improve
Satisfaction

26. Experiences that allow the end user to easily browse to what they need
When to Use
 Allows users to filter by one
primary refiner via simple
buttons
 Simple design leverages out of
the box web parts
 Suitable for lower volumes of
content which is easily
accessible by even unfamiliar
end users
 Suitable for content that resides
in a single Document Library
 Suitable for a targeted
application
Filter by primary vertical
using a list web part with
dynamic filtering
enabled.
Document Library to
surface all policies that
reacts dynamically to
filtering

27. ITERATIVELY IMPROVE
INTEGRATION
CONVERSATION UI
CULTURE
What we are going to cover today

28. When provisioning spaces connect them based on your IA and provisioning process. Example
change Outlook Conversations link to the Team. This is defaulted moving forward. 
Linking is still a
reliable and easy
way to integrate.

29. When people want to see information in one place we would build, buy and implement
solutions. IT leads this and the approach takes time.
Build Business
Case
Secure Budget
(On Promise Of
Value)
Analyze Systems,
Needs &
Approach
Design Optimal
Solution
Build Solution
Test Solution (QA
& Then
Production)
Document
Deployment
Deploy Solution
(QA & Then
Production)
Deliver Value
Get Feedback
(Often As A
Separate Motion)
Past

30. We optimize for MVP and iterative improvement today. Accelerating IT’s ability to integrate
faster and deliver value sooner.
Present
Secure Budget
(On Promise Of
Immediate Value)
Build Business
Case

31. Arguably this is made much better by improvements in development patterns, as well as a
reduction in complexity of deployment/risks.
Present

32. Full Trust
Code
Web
Parts
Features
Event
Receivers
Our traditional waterfall model, and model where we build based on server model
development takes longer and doesn’t maximize IT effect.
Past

33. Client Side
Web Parts
Cloud
Services
The new model accelerates development considerably as we can deliver more tailored value
faster, and often avoid server side delays or complexity.
Present

34. Now it doesn’t just need to be IT who is meeting integration needs. O365 Connectors, Flow,
Team Tabs, 3rd Party solutions, all accelerate time to value.
Present

35. power automate allows organizations and individuals to automate workflows that integrate
with existing SaaS services and business apps that users rely on today.
Present

36. Now it doesn’t just need to be IT who is meeting integration needs.
Future

37. Using the connectors built in, or by using a simple sync model you can connect systems and
reduce clicks, or tie processes/data together.
Present
Supported Via 3rd Party

38. • Priya needs to coordinate onboarding for a new employee
• She wants to have all departments involved and coordinated to complete the onboarding
• The process should be repeatable and automated for all onboardings.
GOAL: ensure employees have access to the latest and greatest information to bring their full
potential forward.

39. Captures new employee onboarding entry in a custom form

40. An approval task is sent to Bryan’s new
manager, Alexa to confirm new employee
information is accurate and continue with the
process.
An approval request message is sent with new onboarding details for review

41. An approval is sent to the supervisor to review onboarding request data

42. Once approved, we create the planner plan

43. Working with user accounts to schedule training and send emails on schedule.

44. A new Microsoft Planner plan is created for onboarding Bryan.

45. Priya can visualize task completion by opening the planner plan for this
employee.

46. Integrate your flow with other systems using over 250 standard connectors
Standard Connectors 3rd party Connectors Custom Connectors
ADP
Sage

47. Enabling citizen development empowers everyone to create small burst of innovation that
support them and their team

48. Enabling citizen development empowers everyone to create small burst of innovation that
support them and their team

49. Establishing a culture of failure is important for individuals and teams to grow.

50. ITERATIVELY IMPROVE
INTEGRATION
CONVERSATION UI
CULTURE
What we are going to cover today

51. Real time interactions improve adoption and engagement

52. Mobile apps are simplifying the interactions and data that we need

53. Chat apps (SMS, WhatsApp, WeChat, etc) have such a high adoption as it simplifies how we
all interact

54. Tenant administrators have access to the Office 365 assistant

55. Leverage to tap in to organization-wide experts

56. Microsoft Teams leverages Bots to simplify integration

57. Surfacing relevant, company-approved information promptly, from anywhere.

58. • Carrie wants to provide a reservation for the resident lounge to an employee while away from her desk.
• Carrie needs to get additional information from an Assistant Manager.
• Carrie needs to capture the employee information and close the sale.
Carrie is a leasing consultant.

59. Retrieve information in a central location
Finds Resident Lounge Information
Confirms room availability

60. Consult coworkers on the fly
Gets answers about local liquor laws

61. Easily integrate to provide key information from anywhere

62. Nearly 20% of companies have already deployed chatbots in the workplace, with an
anticipated 57% by 2022. Our hubs need to be more intelligent/interactive.

63. Creating a Bot for answering FAQs http://bit.ly/2ntjf5x

64. Whether you are sourcing content from an existing list or building it from scratch, its fairly
easy to build a KB using QnA Maker - https://www.qnamaker.ai

65. From supporting new employees getting onboarded to ensuring common HR questions are
handled, identify your key group

66. Build a simple power automate that answers questions based on confidence

67. If the confidence is lower than 70% then we can email to HR for approval

68. When you are looking to implement a single bot experience across multiple departments

69. Helps companies to find out the employee engagement and retention by analyzing
employee sentiment.
• Give me the facts for client …
• Tell me the recent sales for client …
• Set up a new client for …
• Find me a parking spot.
• Find me petrol/a hotel/a print shop.
• Recommend a lunch location.
• Tell the client that I’m close.
• Give me the traffic alerts.
• Find me the best order for today’s
visits.
• Share this presentation with the
client.
• Add a reminder for one week.
• Check the stock levels of …
• Register a new sale.
• Record the mileage for this trip.
• How are my sales targets?
• Tell me the latest intranet news.
• What do I need to approve?

70. Bot’s and interactions with artificial intelligence doesn’t always have to be through a bot
interface. Suggesting answers (automating Q&A) is a much better starting point for most.
Improve
Satisfaction

71. Put knowledge and expertise to work
Microsoft Viva Topics helps people put knowledge to work,
using AI to surface expertise in the apps they use every day.
Viva Topics automatically organizes content across apps and
teams with built-in security and compliance features.

72. Identification
Use AI to reason over your organization’s data
and automatically identify, process, and
organize content.
Automatically identify topics
Recognize common topics across content and
conversations, organize information, and
generate topic pages.
Find related topics
Discover and display complementary topics
and expertise from across sources.
Turn content into knowledge
Curation Discovery
demo

73. Identification
Improve topics by combining AI and human
expertise.
Automatically build topic pages
Create topic pages and topic cards using
suggested definitions, related content,
relevant conversations, and expertise.
Curate topics
Cultivate knowledge using your experts and
AI to refine topic pages.
Organize knowledge
Curation Discovery
demo

74. Identification
Automatically display topic cards across
Microsoft 365 apps to discover knowledge in
the context of your work.
Let knowledge find you
Show topic highlights and display topic cards in
any Microsoft 365 app.
Find topics anywhere
Give people the knowledge they need anytime,
anywhere by using Search to discover topics.
Make knowledge easy
to discover
Curation Discovery
demo

75. ITERATIVELY IMPROVE
INTEGRATION
CONVERSATION UI
CULTURE
What we are going to cover today

76. Collaborate with your team to get work done

77. Communicate with all employees

78. Automate simple business processes

79. Connect to your systems and interact with data

80. Support how team’s collaborate and communicate across your digital workplace

81. COMMUNICATION
COLLABORATION
PRODUCTIVITY
Groups Teams
• TIP follow the office 365 roadmap (roadmap.office.com)
• TIP follow the techcommunity (https://techcommunity.microsoft.com)
• TIP major release every 2 years
• TIP 4 minor releases every year
• TIP build a visual roadmap of product features
YOUR ROLE AS A PRODUCT MANAGER
You managing a product not a set of projects

82. INNOVATION BENEFITS ARE MORE INTERESTING…
Continually improving experiences, continuous rollout of new capabilities, continued integration
with more technologies, and much more. (https://roadmap.office.com)

83. As we unearth requests, we will align them based on priority and business value
CORE
COMPONENTS
CONTENTS
2018 Q1 Q2 Q3 Q4
R1 R2
OFFICE 365
BETA PILOT
TOP NAVIGATION
SOLUTION FRAMEWORK
INFORMATION ARCHITECTURE
OOTB BRANDING RESPONSIVE DESIGN
INFORMATION ARCHITECTURE
PAGE LAYOUTS
HOME PAGE
TOP NAVIGATION
FOOTER
HERO SLIDER
EMPLOYEE SPOTLIGHT
STAFF DIRECTORY
RESPONSIVE DESIGN
SPOTLIGHT PAGES
SITE DESIGNS HUB SITES PAGE TEMPLATES? ???

84. The more we work digitally the more what we do is captured. With AI improvements we can
better understand how to work better, smarter, and more optimally.

85. The more we work digitally the more what we do is captured. With AI improvements we can
better understand how to work better, smarter, and more optimally.

86. Balance productivity and wellbeing

87. Balance productivity and wellbeing

88. Balance productivity and wellbeing

89. ITERATIVELY IMPROVE
INTEGRATION
CONVERSATION UI
CULTURE
What we are going to cover today

90. Intranets
Extranets
Departmental Portals
Functional Areas
Project Group Sites
Team Group Sites
Enterprise Social Network
Document Management
Records Management
And much much more….
Intranet planning is a small part of your broader digital workplace planning.

91. It goes into much greater depth and can be found at Office365Intranets.com

92. My twitter handle is @kkhipple and I work at
Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
SPEAKER | AUTHOR | SUPER GOOD LOOKING

94. Thank you!