Personal Information
Entreprise/Lieu de travail
Alpharetta, GA United States
Secteur d’activité
Technology / Software / Internet
Site Web
www.knowlagent.com
À propos
Knowlagent provides the only call center software that increases agent utilization through automated intraday management and dynamic delivery of coaching, training, communications, and other off-phone, shrinkage activities during idle time.
Knowlagent’s call center software, which improves call center productivity, is on-demand, easy to use and requires no capital expenditures.More than 300,000 agents and managers around the world use Knowlagent’s solution every day to improve overall performance.
Follow us here as well:
http://www.knowlagentblog.com
http://www.callcenterhuddle.com
http://www.youtube.com/user/knowlagent
Mots-clés
call center
contact center
call center productivity
call center performance
call center agents
customer experience
customer service
call center metrics
benchmarks
benchmark survey
performance
call center coaching
contact center multimedia
metrics
social media
multi-channel call center
mobile
agent productivity
customer satisfaction
agent performance
agent utilization
agent occupancy
call center agent
fcr
shrinkage
first call resolution
quality monitoring
at home
training
attrition
communication
supervisor
coaching
agent
coach
Tout plus
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