1. Empowerment
•
•
•

3. • MBNQA TheMacolm
Baldrige National Quality
Award 220
: 2551
70

4. • TQA Thailand Quality Award
TQC Thailand Quality
class
PMQA Public
secter Managment Quality

5. PMQA PMQA
“
100 ”
80 “
Successful Level ”
10
9
8
7
6
5 (Fundamental Level)
4
3
2
1
1 2 3 4 5 6 7

6. HA-HPH Hospital
Acreditation-HPH
4
2549

7. :

8.  HPHNQA
229HPHNQA Website
HPH Health Promoting Hospital
2545 2548 HPHNQA
 :




 QA)

9. •

10. HPHNQA
MBN TQA PMQ HPH HA- HNQ
QA : / A HPH A
H C TQC 254 HCA
USA 5 .
. MC
H
USA QRT
, ICV .
.
- .
.
.
BHS
. .-
900H
PCU /PCU
PH
.
2550

11. • •
•
• Empowerment
•
•
•

12. Empowerment

14. Definition
“focusing energy in one’s Circle
of Influence. . . . It’s acting with
integrity.”

15. Outcome of
Empowerment
. . . is a community worthy of the
best we humans have to offer.

16. Elements of
Empowerment
• Vision
• Balance of autonomy &
dependence
• Courage

17. Essence of
Empowerment
. . . is
enacting
the vision.

18. Vision implies
• Taking responsibility
• Acting congruently
• Agreeing to change

19. Autonomy
. . . in decision
making and action
relative to service—
decisions are made
and actions taken
based on expertise
(knowledge and
reason).

20. Dependence
. . . grows out of a reluctance
to risk or to take responsi-
bility for the future.

21. Useful dependency
• Confirms and validates us.
• Clarifies organizational
frameworks.
• Helps us feel connected.
• Protects us from problems.
• Helps us learn from others.

22. Teamwork and
Interdependence
. . . are most effective when we
operate out of a position of
strength.

23. Courage
• Facing harsh realities.
• Examining our own
contribution to problems
• Putting our authentic view
into words in a straight-
forward manner.

25. OBAMA
O Originally
B Born in
A Africa to
M Manage
A America

28. •
•

31. •
•

33. •
•

34. •
•
•
•

36. …
•
•
•

37. (perfectionist)

38. …
•
•
•

39. •
•
•

40. …
•
•

43. •
•
•

45. •
•

46. …
•
•
•

47. •
•
•

48. No one is in charge of your happiness except you.

49. …
•
•

52. •
•
•

54. …
•
•
•

55. It's better to lose your Ego to the one you Love,
than to lose the one you LOVE because of EGO.
JOHN KEATS

56. …
•
•
•

57. Easy to judge the errors of others.
Difficult to recognize our own errors

58. …
•
•
•

60. …
•
…
•
•

62. …
•
•
•

63. CQI

64. ...
…

65. Don't make promise when you are in JOY .
Don't reply when you are SAD.
Don't take decisions when you are ANGRY.
Think twice, Act wise.

74. 


© akkapoj - 74