The document discusses key components that should be considered when evaluating a travel technology platform. It covers topics like booking engines, back-office systems, inventory management, content standardization, and security. Checklists are provided for each component to assess capabilities like white labeling, marketing page creation, booking notifications, and compliance with payment and data security standards.
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Deciphering travel technology – Which components should you look for in a travel platform?
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Deciphering Travel Technology
Which components should you look for in a travel technology
platform?
Date 15th Aug 2013
Travel technology knowledge forum
2. Copyright 2013 www.tavisca.com Tavisca is a registered trademark2
About the presenters
Mahendra Yadav
CEO -Tavisca Solutions
Has built technology that powers over a
million travel bookings annually for travel
businesses across the globe.
Rahul Pilkhwal
CTO & Evangelist -Tavisca Solutions
Has architected cutting edge tools and
components for travel companies that solve
key business challenges
Kaustubh Latkar
GM -Tavisca Solutions
Has worked with travel businesses across
the world to implement relevant
technology that brings sustainable benefits
Email: myadav@tavisca.com
Email: rpilkhwal@tavisca.com
Email: klatkar@tavisca.com
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Critical components in travel business value chain-
Booking &
your online
store
Post booking
operations
Niche
inventory-a
differentiator
Standardized
content
Security and
scale
Booking Engine
(IBE)
Back-Office
Inventory
Manager
Hotel content
Standardization
Hosting and data
security
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Part 1 Internet Booking Engine (IBE)
An Internet booking engine (IBE) is a software that has the ability to
search and book travel products such as Air, Hotel, Activity and Car in
real time.
An IBE connects to suppliers of travel products such as GDS’s, Direct
connects, Hotel, Activity and Car consolidators.
Agency
Website
IBE
GDS
Consolidators
for hotels,
activity &car
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Part 1 Internet Booking Engine (IBE)
Agency
Website
IBE
Question that we often hear;
Is the IBE and my agency website the same ?
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Part 1 Internet Booking Engine (IBE)
Your agency website can be
completely built on top of the IBE,
a method popularly known as a
white label website
Your agency website can be
independent of the IBE and only
the searches would be directed to
the IBE using a ‘Search Widget’
Integrating your agency website and the IBE
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Ideal Search & Booking experience - The Shopping Cart
Part 1 Internet Booking Engine (IBE)
Air
Hotel
Car
Activity
Deals
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Part 1 Internet Booking Engine (IBE)
Booking on behalf of customers
Email quotation to customers
Agencies with walk-in customers
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Part 1 Internet Booking Engine (IBE)
• White Label & Search widget
Offers both ‘white label’ as well as ‘search widget’ capability
• Create marketing pages
Flexibility to add static marketing offers & pages
• Shopping cart
Should have a shopping cart to book multiple products
• Suppliers
Should search & book through multiple global suppliers
• Travel arranger flow
Should support booking on behalf of customers
• Send Quotations
Should be able to send quotation to customers
• Mobile ready
Should works on desktops as well as mobile devices
Check list for success
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Part 2
Back-office
keywords:
back-office, mid-office, configuration manager, MIS, backend,
agency operations
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Part 2 The Back-office
A back-office is a software that helps you track all bookings on your IBE,
configure business functions such as markups, enables management of suppliers
and provides reports.
MISSION CONTROL
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Part 2 The Back-office
Simplifies the lives of people working for an agency
Operations
Customer support
Revenue managers
Sales
Marketing
Accounting
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Part 2 The Back-office
Customer support Easy access to booking data
Revenue Managers
Marketing
Sales
Accounting
Customer support
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Part 2 The Back-office
Revenue managers Comprehensive mark-up management
Customer support
Marketing
Sales
Accounting
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Part 2 The Back-office
Ability to create static offers quicklyMarketing
Sales
Accounting
Customer support
Revenue managers
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Part 2 The Back-office
Sales Access to customer data to run CRM activities
Marketing
Accounting
Customer support
Revenue managers
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Part 2 The Back-office
Accounting Primary accounting reports across all bookings
Marketing
Sales
Customer support
Revenue managers
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• Customer service
Access booking data easily
• Marketing
Create static offers & SEO for marketing
• Accounting teams
Should be able to reconcile reports
• Revenue managers
Control and manage comprehensive mark-ups
• Sales teams
Easily able to conduct CRM activities
•
Check list for success
Part 2 The Back-office
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Part 3
Inventory manager
Keywords: Paper contracts, negotiated inventory, contracting ,
negotiated hotels and activities, Niche travel
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Part 3 Inventory manager
Inventory management applications enable travel businesses to sell their
negotiated hotels and activities through the IBE & create a differentiator.
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Part 3 Inventory manager
Negotiated contracts, especially for hotels, have complex clauses
and terms.
• Black out dates
• Early bird offers
• Inclusions and meals
• Extra adult/child pricing
• Advanced purchase restrictions
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Part 3 Inventory manager
eva@hilton.com
Auto
notifications
to hotels for
bookings
Black out
dates &
availability
Advanced
purchase
norms
Manage room
allocations
Build 3 D/4 N
deals
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• Booking notifications
Auto booking notifications to hotel and activity vendors
• Dates
Manage availability
• Allocation & Rates
Manage room allocation and pricing options
• Define deals
Ability to define deals such as 2 Nights - 3 Days in hotels
• Static data
Manage static hotel & activities data. ( Such as update latest
feedback about that property/activity )
Check list for success
Part 3 Inventory manager
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Part 4
Content standardization
Keywords: De-duplication, hotel static content, hotel
mapping, hotel matching, clarifi
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Part 4 Hotel content standardization
Challenge- communicating the right information about the hotel that a
customer is booking ….
Hotel Parktown Hotel Parktown Annex
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Why is hotel content standardization a BIGproblem for agencies ?
• Thousands of hotels (Non Unique) from multiple suppliers
• Millions of hotel images – some good, some bad
• Variance is address and location
• Leads to ‘incorrectly mapped’ hotels visible through your IBE
Part 4 Hotel content standardization
Hotel content standardization applications work with your IBE, ensuring
that the hotel data shown to your customers is accurate for location, hotel
name, star rating and latest updated information of the property
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Part 4 Hotel content standardization
A great platform is the one with reliable & regular hotel content standardization process
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• Auto download content
Automatic update of hotel static content from hotel suppliers
• De-duplicate hotels
Automatically find duplicate hotels
• Correct hotel data
Ability to fix incorrect hotel data such as address, name etc.
• Ability to publish such data to your IBE regularly
Check list for success
Part 4 Hotel content standardization
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Part 5
Why hosting and security
matters….
Keyword: PCI compliant, PCI PA DSS, Cloud hosting,
payment gateway
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Part 5 Hosting and security
Your booking
technology should be
compliant with online
payment processing
standards such as PCI
PA DSS
Your booking
technology should be
hosted on secure cloud
infrastructure
Your booking
technology should
follow good practices in
encrypting payment
related data
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• Cloud Ready
Should offer benefit of Cloud - ROI, performance and ease of
scaling up your business
• Payment standards
Should comply with payment processing data standards – PCI
PA DSS compliant
• Data Security & ownership
Should follow data security standards using encryption of
relevant data
Check list for success
Part 5 Hosting and security
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TravelNxt Ready Reckoner
TravelNxt’s ready reckoner
A checklist for basic evaluation of a
travel technology platform
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Part 1 Internet Booking Engine (IBE)
• White Label & Search widget
Offers both ‘white label’ as well as ‘search widget’ capability
• Create marketing pages
Flexibility to add static marketing offers & pages
• Shopping cart
Should have a shopping cart to book multiple products
• Suppliers
Should search & book through multiple global suppliers
• Travel arranger flow
Should support booking on behalf of customers
• Send Quotations
Should be able to send quotation to customers
• Mobile ready
Should works on desktops as well as mobile devices
Check list for success
37. Copyright 2013 www.tavisca.com Tavisca is a registered trademark37
• Customer service
Access booking data easily
• Marketing
Create static offers & SEO for marketing
• Accounting teams
Should be able to reconcile reports
• Revenue managers
Control and manage comprehensive mark-ups
• Sales teams
Easily able to conduct CRM activities
•
Check list for success
Part 2 The Back-office
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• Booking notifications
Auto booking notifications to hotel and activity vendors
• Dates
Manage availability
• Allocation & Rates
Manage room allocation and pricing options
• Define deals
Ability to define deals such as 2 Nights - 3 Days in hotels
• Static data
Manage static hotel & activities data. ( Such as update latest
feedback about that property/activity )
Check list for success
Part 3 Inventory manager
39. Copyright 2013 www.tavisca.com Tavisca is a registered trademark39
• Auto download content
Automatic update of hotel static content from hotel suppliers
• De-duplicate hotels
Automatically find duplicate hotels
• Correct hotel data
Ability to fix incorrect hotel data such as address, name etc.
• Ability to publish such data to your IBE regularly
Check list for success
Part 4 Hotel content standardization
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• Cloud Ready
Should offer benefit of Cloud - ROI, performance and ease of
scaling up your business
• Payment standards
Should comply with payment processing data standards – PCI
PA DSS compliant
• Data Security & ownership
Should follow data security standards using encryption of
relevant data
Check list for success
Part 5 Hosting and security
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Webinar Recording & our complimentary checklist
Webinar recording would be made available to participants
Complimentary ‘Ready Reckoner’ for evaluating technology
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Tavisca – Contact us
For any additional information and in-depth support on
choosing travel technology, do get in touch with us on
info@tavisca.com
www.tavisca.com
@Tavisca
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About the presenters
Mahendra Yadav
CEO -Tavisca Solutions
Has built technology that powers over a
million travel bookings annually for travel
businesses across the globe.
Rahul Pilkhwal
CTO & Evangelist -Tavisca Solutions
Has architected cutting edge tools and
components for travel companies that solve
key business challenges
Kaustubh Latkar
GM -Tavisca Solutions
Has worked with travel businesses across
the world to implement relevant
technology that brings sustainable benefits
Email: myadav@tavisca.com
Email: rpilkhwal@tavisca.com
Email: klatkar@tavisca.com