Mutual Learning Workshop Intellectual Capital Reporting - International Practice Universities, regions, nations

1. www.kdz.or.at
Concepts for the public sector
in the knowledge society
Mutual Learning Workshop: Intellectual
Capital Reporting – International Practice
Universities, regions, nations
25. October 2011, Bernhard Krabina

2. Intr oduction
KDZ – Centre for
Public Administration
Research
NGO, founded 1969
Competence centre for
 Public Management/Public Governance
 Public Finance and
 City Management
Research, consulting and
training
Know-how transfer from
research to practice
http://www.kdz.eu
www.kdz.or.at
2

3. Concepts for the public
sector in the knowledge
society
 Intellectual capital
repor ting
 Common Assessment Framework
 Outcome oriented public management
 Public Value
 Open Gover nment
 Re gional Cooperation
www.kdz.or.at
25 October 2012 · Seite 3

4. Knowledge Mana gement
in the Public Sector
Micro perspective Macro perspective
Public Management Public Governance
Knowledge Role of Public Sector
Management in in Knowledge Society
Organisations Public Value
Differences private/ Knowledge Policy
public Institutions
Wissensmanagement 2.0
Government 2.0/Open Government
www.kdz.or.at
4

5. Intellectual Capital Repor t
Wissensbilanz für den öffentlichen Sektor
and
Common Assessment
Fr amewor k
ORGANISATIONA INTELLECTUAL
SERVICES OUTCOME
LENVORONMENT CAPITAL
Suppliers
Human capital Service 1 Customers
Service 2 Shareholders
Customers Structural capital
Service 3 Employees
Relational capital Service n Stakeholders
Competitor
s
Lernen Evaluieren
www.kdz.or.at

6. Wissensbilanz für den öffentlichen Sektor
Intellectual Capital Repor t and
Outcome Oriented Public
Mana gem.INTELLECTUAL
ORGANISATIONA
LENVORONMENT CAPITAL SERVICES OUTCOME
Suppliers
Human capital Service 1 Customers
Service 2 Shareholders
Customers Structural capital
Service 3 Employees
Relational capital Service n Stakeholders
Competitor
s
learn evaluate
Goals
Effectiveness
Goals Input Process Output Outcome
Efficiency
Results
Standards
Rules
www.kdz.or.at
25. Oktober 2012 · Seite 6

7. Wissensbilanz für den öffentlichen Sektor
Model for
Public Sector Or ganisations
Human
Strategy assets
(mission Structural Output
Services
statement, assets & Outcome
strategic
goals…) Relational
assets
evaluate and learn
www.kdz.or.at
25 October 2012 · Seite 7

8. Public Value (Mar k Moor e)
 Equivalent of Shar eholder Value in Public
Mana gement
 Measur es the value of public ser vices for society
 Poses thr ee main questions to public manager s
(and their employees)
 What is this organisation for?
 To whom are we accountable?
 How do we know if we have been successful?
 KDZ Pr oject:
Development of a Public Value Model
for the T he Austrian Feder ation of
Limited-Pr ofit Housing Associations
(GBV) - http://www.gbv.at
www.kdz.or.at
25. Oktober 2012 · Seite 8

9. Political goals
direct ef fects
Stakeholder
value
indirect ef fects
out-
Public Value
come
www.kdz.or.at
25. Oktober 2012 · Seite 9

10. Open Gover nment
Implementation Model
 http://www.kdz.eu/de/open-gover nment-
vor gehensmodell
 How should public sector or ganisations
handle
 Transparency
 Participation
 Collaboration
 KDZ pr oject
for the city of
V ienna
www.kdz.or.at
25. Oktober 2012 · Seite 10

11. TwinRe gon V ienna-Br atislava
 Inter municipal Cooper ation
in the TwinRe gion
 www.twinr e gion.eu (D/SK)
 TwinRe gion Study
 TwinRe gion Guide
 TwinRe gion Scor ecar d
www.kdz.or.at
25. Oktober 2012 · Seite 11

12. 6 thematic ar eas/domains of
the
„Knowledge Cooper ation“
 Infor mation- and Communication platfor ms
 Information- and communication platform TwinRegion – open commons
 Identity and Mar keting in the Metr opolitan
Ar ea
 Common regional and city marketing and identity building
 Educational networ ks
 Organisation of Traininigs – Know-how Transfer through educational
networks and cooperations of universities
 Coor dination of r e gional development
 Transparency and coordination of local and regional development plans
 Development of business locations
 Common development of economic areas, regional economic development
 Innovative and sustainable usa ge of resour ces
 Fostering sustainable developments, usage of renewable energy
www.kdz.or.at
25. Oktober 2012 · Seite 12

13. Scor ecar d – Knowledge
Cooperation
Setup of
indicators Web platform
for cities
partner search
Presentation and benchmark of cities
Communication
and information
exchange
Measuring Cooperaton
the services
between cities
of cities
regarding Best Practice
Geoinformation
knowledge database
structured
City profiles
information planning,
on cooperation Show steering and
areas cooperations controlling
monitoring and the TwinRegion
cooperation strategy
potentials
25 October 2012 · Seite 13
www.kdz.or.at

14. Thomas Prorok
Scorecar d Knowledge
Cooperation
 Part A: Basic indicators for the regional
framework
 Part B: Basic indicators for the cities with
more than 10,000 inhabitants
 Part C: co-indicators of the selected cities to
six areas (domains).
www.kdz.or.at
25. Oktober 2012 · Seite 14

15. 6 thematic aresa 25.10.12SK-AT Twinregion Best-Practices
www.kdz.or.at
25. Oktober 2012 · Seite 15

16. Concepts for the public sector in the
knowledge society
Similarities Dif fer ences
 all focus on  Intellectual capital
outomes! r epor ting focues on
intellecutal capital
 all use indicator s
 Public Value focuses on
 all ar e generic value for stakeholder s
models that have to and society
be applied  Open Gover nment
individuall y focuses on tr anspar ency,
par ticipation, and
collabor ation
 TwinRe gion focuses on
inter-municipal
www.kdz.or.at
cooper ation 2012 · Seite 16
25 October

17. Contact
 KDZ – Zentr um für
Verwaltungsfor schung
 Mag. Bernhard Krabina
 krabina@kdz.or.at
 www.twitter.com/krabina
 http://at.linkedin.com/in/krabina
 www.xing.com/profile/Bernhard_Krabina
www.kdz.or.at
Seite 17