Effective Communication Skills for the Deaf and Hard of Hearing

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Effective Communication Skills for the Deaf and Hard of Hearing Employee & Organizational Development Diversity Training Module

Effective Communication Skills for the Deaf and Hard of Hearing Description: Technical Contact: Content Contact: Achieving patient-centered care requires effective communication between physicians and patients. Persons who are deaf or hard of hearing face considerable barriers to communicating with physicians. It will take approximately 30 minutes to complete this course. If you have technical questions please contact the Service Desk at 414-647-0000 in Milwaukee or 1-800-889-0000. Employee & Organizational Development Training & Development Assistant North Market Region Created: December 2011 ,[object Object],[object Object],[object Object],Features:

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Consider the Environment… click on each picture to learn more. Environment Background Noise Lighting Making an Appointment Exam Room Waiting Room Click to go to next side

Background Noise ,[object Object],[object Object],[object Object],[object Object],Many hearing aids make it difficult to determine the direction of sound Example: A user may hear that someone has spoken but cannot determine who. This can cause embarrassment when responding to the wrong person. Back to previous page

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Making an Appointment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to previous page

Waiting Room ,[object Object],[object Object],[object Object],[object Object],[object Object],Back to previous page

Exam Room ,[object Object],[object Object],[object Object],Back to previous page

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Effective Communication Skills for the Deaf and Hard of Hearing

1. Effective Communication Skills for the Deaf and Hard of Hearing Employee & Organizational Development Diversity Training Module

4. Consider the Environment… click on each picture to learn more. Environment Background Noise Lighting Making an Appointment Exam Room Waiting Room Click to go to next side

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