TechM offerings for a Green Field operator

1. For more information on Tech Mahindra’s Greenfield services, please contact:
mktg@techmahindra.com
Americas Europe
Middle-East
India
Singapore
Africa
Australia
www.techmahindra.com
About Tech Mahindra
Tech Mahindra is a global systems integrator and business
transformation consulting firm focused on the
communications industry. Tech Mahindra helps companies
innovate and transform by leveraging its unique insights,
differentiated services and flexible partnering models. This
has helped customers reduce operating costs, generate
new revenue streams and gain competitive advantage.
For over two decades, Tech Mahindra has been the chosen
transformation partner for wireline, wireless and
broadband operators around the world. Tech Mahindra's
capabilities span across Business Support Systems (BSS),
Operations Support Systems (OSS), Network Design &
Engineering, Next Generation Networks, Mobility, Security
Consulting, Testing, and other areas.
Tech Mahindra's solutions portfolio includes Consulting,
Application Development & Management, Network
Services, Solution Integration, Product Engineering,
Managed Services, Remote Infrastructure Management
and BPO. Over 33,500 professionals service clients across
the telecom eco-system, from a global network of
development centers and sales offices across Americas,
Europe, Middle-east, Africa and Asia-Pacific. With annual
revenues in excess of US$ 976 million, Tech Mahindra is the
largest telecom-focused solutions provider and 5th largest
Get ready for the launch
software exporter from India.
Copyright © 2010 Tech Mahindra :
All rights reserved.

2. Are customer acquisitons & launch timelines keeping you awake?
Here’s your Soution!
Tech Mahindra offers Mission critical BSS & OSS Solutions for Tier 1, 2 and 3 service providers, by taking end-to-end program
ownership. Tech Mahindra solutions cater to a variety of Industry segments (including broadband, ISDN/PSTN, VPN, VoIP, private
Circuits, as well as next generation services. Tech Mahindra has a well-defined methodology for executing different lifecycle
projects in B/OSS. Tech Mahindra has made significant contribution in OSS standardization efforts initiated by industry bodies such
as Tele Management Forum (TMF) & OSS through Java (OSS/J). A solution where all launch critical processes are fully supported on
Day 1 and which is extendable to support all ‘nice to have’ processes also. We at Tech Mahindra understand that startup
wireless operators rely on simple products that are easy for the market to absorb, they need a solution that is practical, highly
usable, future proof, extendable, and risk free.
Get Ready for the Launch
Synergizing business, technology, VAS and market are a pre-requisite for the functioning of any Greenfield operator today. Not
assuring the quality of moving parts which are critical to launch would adversely impact the smooth working. A Greenfield
operator must ensure optimal Capex/Opex spends. Moreover in today’s era of cut throat competition, achieving service supremacy
and customer centricity are the key focus areas.
Tech Mahindra’s Greenfield services practice brings in a rich experience of skilled consultants and world class business processes for
any Greenfield launch. Tech Mahindra’s Greenfield services ecosystem is a combination of best practices, innovative solutions,
competency development and strategic vendor alliances to address the requirements of Greenfield operators through end-to-end
solutions in the Greenfield services space.
Customer at the centre of Value Creation
Business Benefits
Go Live within 4 months
Lower your time to market
Why Tech Mahindra? Reduce your TCO
Fifteen successful implementations of Tier1, 2,3 & large incumbents
Enhance ARPU with VAS
Strong E2E Transformation experiences
E2E B/OSS Implementation in less than 6 months Reduce CAPEX & OPEX with our expertise in transformation
Enablement to achieve faster Time-to-market
Helps obtain bare minimum IT Stack from day 1 of operations
Ability to tailor a COTS based solution within budgets
TechM’s SI+MS capability +Reduced Risk for it’s clients
Ability to take complete ownership of the infrastructure & its management
Ability to make a seamless transition for SI to MS without operational delay
Enablement of network based pre-paid postpaid convergence
Strong vendor eco system management
Ability to commit to and take ownership of SLAs and metrics with regards to business KPIs
Sharp & proactive local teams who understand the market and provide guidance to our offshore based teams on market
trends & policies

3. Our BSS offerings
BSS Strategy Formulation Revenue Assurance
BSS Solution Architecture & Audit Assessment Partner Relationship Management
BSS Performance Audit & Tuning Order Management
Revenue Leakage Audit Product Upgrades
Telecom Expense Management Complex Contract Management
CRM Solutions Solutions Inventory Reconciliation
Converged NxG billing Bill audit & reconciliation tool
Convergent Mediation Wholesale voice traffic reconciliation
Adjunct, Rating, Roaming, Billing BSS Managed Services
Real-Time convergent Charging Interconnect Account Settlement
Real time active charge Revenue Assurance & Management
Interconnect Solution
Our OSS offerings
Operations support & readiness
Inventory management, data migration & data quality analysis
Fulfillment
Workflow development, Service/Resource Activation, Subscriber Provisioning
Assurance
Tech Mahindra BSS strategy
Fault Management, Performance Management, QoS & SLA monitoring, root cause
analysis with extensive experience in deploying solutions for a variety of services
(such as broadband, MPLS, VPN, VoIP, Data & legacy) using diverse technologies like
broadband IP,MPLS,SDH,DWDM, ATM & Wi-Fi), Tech Mahindra has a complete offering
in the OSS Domain spanning the entire spectrum: Consulting, Implementation,.
Managed Services & Business

4. Convergent Billing Solution for a 3.5G Operator in Egypt Greenfield Launch for a telecom operator in Yemen
The client wanted an on time and within budget convergent The client wanted a synchronized launch of all their services
solution in order to launch their services for their new Greenfield from day one in conjunction with the rollout of their new
operation. Ericsson was chosen as the lead contractor by the client to sales & dealer channels. They required the set-up of data
provide an end-to-end telecom solution including Convergent centre, IT systems and support environment to manage the
charging and BSS against significant competition. Ericsson chose services.
Tech Mahindra as its System Integrator to deliver the Business Tech Mahindra implemented an entire BSS stack including
Support Systems to the client. retail and wholesale billing along with web based point of
Business Value Delivered sales service.
Acquired fastest ever subscriber base i.e. 1 million Business Value Delivered
subscribers within 50 days and 5 million within 8 months Phase 1 and Phase 2 of the project delivered within
from the date of launch scheduled time
Realization of higher sales revenue due to launch of 3.5G Record 280 thousand subscribers reached within
premium products from day one itself 30 days of launch
Fully ready solution suppor ting innovation & 2nd year subscriber projections were reached
differentiation from competition
within 3 months from the date of launch
Business and systems ready for services within aggressive
Enhanced customer satisfaction due to excellent
delivery timelines
services from day one
Drastically reduced time to market
Obtained a best fit within budget solution
Clear visibility of expense sheet for the next 2 years
Average brand recall post launch was very high
Greenfield Launch for Tier 1 Operator in Indonesia
The client needed a strategic partner who could undertake the end-to-end outsourcing of their IT domain. The partner was required to
own, build, operate and support all the operational activities of the client. They needed a solution to address challenges of revenue
leakages, frauds, mismatches and incorrect configuration in their existing network. Tech Mahindra as a strategic partner implemented
end to- end IT stack & associated business processes. Tech Mahindra leveraged its Revenue Assurance experience to provide an end-to-
Our WiMax Offerings Our IPTV Offerings
end Fraud Management and Revenue Assurance (RA) solution.
Complete offerings under one roof: E2E implementation & Deployment Business Value Delivered
Radio planning to Deployment and Managed Network design & Performance engineering Improved revenue on voice services by 3% in a short span of 3 months
services Content life-cycle management & Security solutions & 40k activations per day with 100% success
Ecosystem partners like Redline , Aricent , Starent to meet services Ensured 99.99% availability of charging systems
the requirements of all categories of operators globally Value-Added applications development
Large Deployments, support and integration skills
Benefits
Increased focus on core competencies due to high operational efficiencies
BSS-OSS solution integration Quick roll-out of new & innovative services into the market with cost effective products
engineers with product background
Managed services Enhanced customer satisfaction and experience due to a high turn around time in issue resolutions
Professional Memberships: Member of the WiMAX Forum,
Broadband Consortium of India (BWCI) and International Ecosystem partners like Sun Microsystems & Microsoft Timely and accurate invoice verification and revenue settlement
Engineering Consortium (IEC) IPTV labs in partnership with Sun Microsystems Reduced total cost of ownership by eliminating the need to hire RA performance consultants and database administrators
WiMAX Labs (Application and pre-certification) with developing components and applications
Lower cost of monitoring applications through offshore support
pre-integrated components including Applications
End-user empowerment by substantially reducing dependence on IT department