Presentation made at Search Solutions 2011, 16th of november in London. At Region Västra Götaland the goal to give the right person, the right information at the right time, place and context on the intranet, led to a holistic view of information flow including the life cycle of information. Even though the search platform plays a very important part of the information flow, it exists in an ecosystem of systems supporting the intranet. Kristian will talk about how that ecosystem works in practice and show some examples.

1. Information Flow on
the intranet at Region
Västra Götaland
Search Solutions 2011, London, 16th November
Kristian Norling
Findwise
KristianNorling

2. Abstract
At Region Västra Götaland the goal to give the
right person, the right information at the right
time, place and context on the intranet, led to a
holistic view of information flow including the
life cycle of information. Even though the search
platform plays a very important part of the
information flow, it exists in an ecosystem of
systems supporting the intranet. Kristian will talk
about how that ecosystem works in practice and
show some examples.

3. Agenda
• Region Västra Götaland
• The problems
• Information flow system
• The different components
• iFeed: An example
• Problems solved?

4. Region Västra Götaland
Public sector
50.000 employees

6. © Region Västra Götaland

7. Information Flow blog post series
http://sys64738.se/2010/10/information-flow-overview/

8. The problems
• Unable to give the right person, the right
information at the right time (+in the right
context +right device)
• Lack of master-metadata
• No real-time updating of search index
• No real-time distribution of content
• No Push - only Pull

9. Information flow system

10. The components
• Metadata-service
• Atom feeds
• PubSubHubbub
• Search Engine
• Alternative UI

11. Content analysis
Metadata Metadata-service
(Apelon DTS) Keyword-service
Controlled
vocabularies
System Y
Metadata
Crawler Search Engine Index iFeed
(Lucene/Solr)
Search Engine GUI Portal (Liferay)
Atom
Document Sitemap
management Alfresco portlet
OpenSearch
(Alfresco)
Atom
Event Atom Content portlet
Filetransfer
Metadata RSS/Atom portlet
Repository Atom
Published PuSH-server
Documents (Open Source)
Atom
PubSubHubbub Atom WCM (Episerver)
Shortened URL Real-time distribution of
Atom feeds
URL-service
(Open Source)
Persistent URLs

16. iFeed: An example

21. Problems solved?

22. Some problems solved
• Master metadata
• Awareness of the importance of
information quality
• Real-time distribution
• Near Real-time indexing

23. Some problems unsolved
• Link persistence
• Domain expertise for information topics
• Still boring to fill out metadata fields...
• Tagging / Folksonomy

24. Questions?

25. Thank you!
kristian.norling@findwise.com
sys64738.se
twitter.com/kristiannorling
www.slideshare.net/kristiannorling
www.linkedin.com/in/kristiannorling