- Public services is poorly managed and will never really improve - We urgently need to improve the quality of public services - I will only believe that public services are improving if I see it with my own eyes - Low levels of trust among the public – in respect of public service, managers and politicians - Low level of the information received about public services - The public wants public services to be oriented to people’s needs as service consumers - The public remains committed to a number of basic values – universality, equity and accountability – that it wants to underpin public service provision.

1. CityHub
PEOPLE are CITY
LetMeDoBiz

2. People attitudes to public services
 Public services is poorly managed and will never really improve
 We urgently need to improve the quality of public services
 I will only believe that public services are improving if I see it with my own
eyes
 Low levels of trust among the public – in respect of public service,
managers and politicians
 Low level of the information received about public services
 The public wants public services to be oriented to people’s needs as
service consumers
 The public remains committed to a number of basic values – universality,
equity and accountability – that it wants to underpin public service
provision.

3. CityHub – People Are City
 Improved, simplified and prompt
communication between citizens and public
service (2-Way-Communication)
 Increased transparency of public service
 Optimised work of municipal officials (up to
80%)

4. CityHub

5. How?
• Citizens detect and report communal problems
(comunicating the problem)
• Report is automaticly assigned to communal officials
in real time
• Information is reported back to citizens reagrding
the current status of the problem (2-way-communication)
• Speeding up problem resolution
• Increased productivity of city administration

10. Pilot - City of Osijek
• Active module for reporting communal problems

11. Pilot City of Osijek
• Before integration
2 to 6 calls per month (garbage, broken benches, defective
lighting etc...)
80% of time municipal officials are out of office
e.g. 8 officials, 5 per city block, 109.000 citizens
• After integration
700 problems reported
330 solved
200 delegated to other public (City) companies
170 delayed but citizens were notified

12. After integration
800
700
600
500
400
300
200
100
0
1 2 3 4 5
Reported problems
Delegated
Deleyed
Solved

13. Modules
Communal service
 Public Transportation
 City Pass (QR Code Integration via Paymeny Gateway)
 City Light (With HardWare Component)
 Culture (Cineams, Theathers)
 Sport Facilities reservation
 City Health (testing allergen, pollen, ragweed ...)
 Point of Interest - POI

14. Apps for Communal Service Competition
App name
Feature
CityHub FixMyStreet SeeClickFix Improve My City
Mobile    
Web    
Modular  – – –
2 Way Communication  – – –
Work Hours optimisation  – – –
Task adding (to specific
 – – –
Communal Officers via Geo Location)
Cloud based    
Fast deployment  – – –
One app for every city  – – –
Geo Configuration (changing
app settings depending in which City
 – – –
you are)
Fast login (Facebook, Google+,
Anonnymouse)
 – – –
Voting for problems
(prioritising)
 – – –

15. Market potential
• Croatia
 Osijek – Integrated CityHub
 letter of Intent from folowing cities: Našice, Beli Manastir, Varaždin, Sl.
Brod, and 12 other cities (by mid 2015)
 Western Europe
 Germany, Austria, Switzerland and Denmark via partner Network (50+
cities by end 2015)
 Southeast Europe
 Seeking for partners
 USA and Australia
 Seeking for partners

16. CityHub – People Are City
BetaWare Ltd. – Lunching
 Founded in May 2012.
 13 Employees
 50+ finalised projects
LetMeDo Ltd. – Investment
 €30K seed investment

17. Krunoslav Ris
BetaWare d.o.o.
krunoslav.ris@betaware.hr
www.betaware.hr
Dejan Bešir
LetMeDo d.o.o.
Dejan.besir@ledmedo.biz
www.letmedo.biz
Slavko Gazić
LetMeDo d.o.o.
Slavko.gazic@ledmedo.biz
www.letmedo.biz
CityHub
People Are City