7. Hard Soft
0 Numbers
0 Direct Profit
0 Inventory for the LC
0 Etc.
0 Surveys
0 Member
development
0 Culture
0 Training
0 Etc.
Two ROI Concepts - What
8. Hard Soft
0 Numbers
0 Direct Profit
0 Formulas
0 Graphs / Tables
0 Efficiency
0 Surveys
0 Member tracking
(talk to TM!)
0 LC performance /
activity
0 LC Culture
0 Hours of meetings
attended
0 Long term tracking
Two ROI Concepts - How