2. Rapid Response:
Adapting to Sudden Shifts
in Customer Demand
Dan Bednarzyk
Vice President, Manufacturing, Canton
Nissan North America, Inc.
3. Adapting to Sudden Shifts in Customer Demand
Flexibility
Able to bend without breaking
Webster’s Dictionary
4. Adapting to Sudden Shifts in Customer Demand
• Flexibility in light of a challenging market
5. Adapting to Sudden Shifts in Customer Demand
• Flexibility in light of a challenging market
• Importance of communication
6. Adapting to Sudden Shifts in Customer Demand
• Flexibility in light of a challenging market
• Importance of communication
• Shift to commercial vehicles
7. Adapting to Sudden Shifts in Customer Demand
• Flexibility in light of a challenging market
• Importance of communication
• Shift to commercial vehicles
• Planning for tomorrow
11. Adapting to Sudden Shifts in Customer Demand
Reacting to Market Changes
• Four cylinder engines from Alliance partner
12. Adapting to Sudden Shifts in Customer Demand
Reacting to Market Changes
• Four cylinder engines from Alliance partner
• Ramped up small car production
13. Adapting to Sudden Shifts in Customer Demand
Reacting to Market Changes
• Four cylinder engines from Alliance partner
• Ramped up small car production
• Aggressive sales programs
36. Adapting to Sudden Shifts in Customer Demand
• Build flexibility into business model
37. Adapting to Sudden Shifts in Customer Demand
• Build flexibility into business model
• Recognize changing environment early
38. Adapting to Sudden Shifts in Customer Demand
• Build flexibility into business model
• Recognize changing environment early
• Contingency planning
39. Adapting to Sudden Shifts in Customer Demand
• Build flexibility into business model
• Recognize changing environment early
• Contingency planning
• Decisive action ahead of competition
40. Adapting to Sudden Shifts in Customer Demand
• Build flexibility into business model
• Recognize changing environment early
• Contingency planning
• Decisive action ahead of competition
• Protection of cash
41. Adapting to Sudden Shifts in Customer Demand
• Build flexibility into business model
• Recognize changing environment early
• Contingency planning
• Decisive action ahead of competition
• Protection of cash
• Engagement of employees