18. Ensure a respectful, reciprocal, inclusive , thoughtful and caring communication
19. A workable solution to the problem has been agreed upon and everyone involved intends to work together to help the child
20. Kind words can be short and easy to speak ,but their echoes are endless. Mother Theresa
21. The Personal Touch Personal relationships influence almost everything else that goes on in schools, positive or negative “ Metlife survey of the American Teacher”