"Guide to Professional Success" Management training for Allied Health Science internship Lecture By, Ravi Kumudesh President - Sri Lanka Society for Medical Laboratory Science December 2, 2016 (1st Group) December 9, 2016 (2nd group) National Institute of Health Science (NIHS) Kaluthara, Sri Lanka

1. Guide to Professional Success
Ravi Kumudesh
SLSMLS| CMLS | 02 December 2017
Get, Set, Go
Management for AHS internship – NIHS, Kaluthara

2. What can be expected from a
Lecture or Presentation?
Three Main Purposes
1. Inform
2. Influence
3. Instruct

3. Where
do we
Start
today?

4. Let’s start with your goal and objectives
• Designation at MoH
• Migration
• Financial Stability
• Reputation as a HP
• Respect from society
• Etc …

5. The only way that we have
to achieve all above …?
Professionalism

6. Professionalism
• What is your idea of
professionalism?
• Close your eyes and think for a
minute. What does come to
your mind when you hear the
word professional?

7. Professional?
You have to perform at a consistently
higher level than others. That's the
mark of a true professional.”

8. What do we need to be Professional?
• Skills and Knowledge
• Attitudes & Behavior
• Physical Appearance
• Experience
• Image & Body Language
• Communication
• Self respect
• Time management

9. Professional Behaviors
• Initiative:
– Do you take responsibility for your actions or do you
blame others? A problem solving approach is a valuable
asset
• Energy Level:
– Can’t function without your coffee? Demonstrate a
desire and a capacity to move things ahead
• Positive Attitude:
– How well do you get along with others? This may be a
key factor in determining your contribution to the team

10. Professional Behaviors
• Show up at work everyday, and on time
• Ability to Communicate (verbal and written)
• Skill at grasping ideas
• Good Interpersonal Skills: team player?
• Flexibility: Are you afraid of change?

11. Behavior
• Greetings
• Names
• Hand-shake
• Smiles
• Courtesy

12. Your Image and Self-Perception
3 sides to your self image
• As you see yourself
• As others see you
• As you truly are

13. What NOT to Wear
• If you want to be perceived as
a professional, you need to dress
Accordingly. Enough said.

14. Self respect
Work reflects your inner character
• Strive for Excellence
• Don’t view it as a job
• Be responsible
• No Gossips

15. Attitude
• Emit your competence and confidence.
• Keep your personal business personal.
• Be always positive, focused, and energetic.
• Avoid engaging in or repeating gossip.
• Maintains the highest levels of honesty and integrity.
• Do not compromises professionalism by engaging in
risky behaviors outside of the work place.
• A professional is a role-model

16. Professional Status is Not an Inherent
Right
IT IS GRANTED BY SOCIETY

17. It Must Be Constantly Earned by
Meeting the Obligations Expected
of a Professional

18. IF MEDICINE FAILS TO MEET ITS
OBLIGATIONS
SOCIETY WILL CHANGE
ITS STATUS

19. IT CONFERS
• Prestige and Respect
• Trust
• Autonomy in Practice
• Physician-Led Regulation
• Financial Rewards
PROFESSIONAL STATUS IS
IMPORTANT TO

20. “ Neither economic incentives, nor
technology, nor administrative control has
proved an effective surrogate for the
commitment to integrity evoked in the ideal
of professionalism ”
Sullivan, 1995
PROFESSIONALISM BENEFITS SOCIETY

21. • A questioning society
• A complex health care system
• Failure of the professions to meet their
obligations
• Professional competition
•
PROFESSIONALISM IS THREATENED

22. Expectations
Obligations
THE MEDICAL
PROFESSION
SOCIETY
Individual
Physicians
Medical
Scientist
Patients
Public
Government
Politicians
Civil Servants
Managers
THE SOCIAL CONTRACT

23. 1. Health Care System
• State & Private Sector
• Curative & Preventive
• Line Ministry & Provincial
2. Regulatory Framework
• MOH / NMRC / MSD / BMV
3. Licensing Bodies
• CMCC / SLMC
• PHSRC / SLAB / SLSI
4. Professional Bodies
• SLSMLS / CMLS
5. Customers
4. Other Stakeholders
MEDIATORS OF THE SOCIAL CONTRACT

24. Society’s Expectations
• To fulfill the role of the healer
• Assured competence
• Timely access to care
• Respect for patient autonomy
• Unselfish service
• Morality, integrity, & honesty
• Accountability and transparency
• Team health care
• Source of objective advice
• Promotion of the public good
Our Expectations
• Trust
• Autonomy
• Reasonable lifestyle
• Health care system
-adequately funded & staffed
- reasonable freedom
• Role in public policy
• Monopoly
• Rewards
- financial
- non-financial
• Respect
• Status•
THE SOCIAL CONTRACT

25. • Mandate
• State sanctioned authority
• Major regulatory role
• Set and maintain standards
• Discipline
• Advise public
They Must
• Demonstrate morality and virtue
• Assure competence
• Be open and transparent
• Be governed by an institutional
code
LICENSING BODIES AND PROFESSIONAL
ASSOCIATIONS

26. Self-Regulation
Obligations (Individual)
• Maintain competence
• Self regulation
• Support professional
associations and regulatory
bodies
• Ensure integrity
Obligations (Collective)
• Demonstrate morality and
quality
• Assure competence
• Be open and transparent
• Be governed by an
institutional code

27. Professional is judged through:
Qualities of our
Profession
• Our Image
• Our Communication
• Our Competence
• Our Demeanor
Quality of the
Service
• Trustworthy
• Competent
• Empathetic
• Respectful
• Caring

28. Crossing Professional Boundaries
• Non-therapeutic relationships
• Inappropriate communication
• Inappropriate self-disclosure
• Exploitation – money, gifts
• Breaches of confidentiality

29. From the Co-Workers Perspective
• Trustworthy
• Competent
• Supportive
• Respectful
• Accountable

30. Functional Trust - Mutual respect
• All people have an equal need for
respect
• Respect is the basic foundation of
all healthy personal relationships
• Each team member is equally
important
• Each team member’s work is
equally important

31. Ethics: What is right?
• Moral - comes from Latin ‘mos’(mores);
• Ethics - comes from Greek ‘ethos’
• Both have meaning of customs, or generally
accepted social norm
• But ‘What is right’ is not just a matter of social
norm (e.g. slavery was a social norm at one time)
• Professional norm is not always right, it does
revise over time
• What is legally permitted is not always right

32. Ethical principles
• Commonly quoted ethical principles:
– Autonomy
– Beneficence
– Justice
– Nonmaleficence
• These are useful but by themselves are not
adequate for ethical decision making

33. Patients’ rights
• Right to Medical Treatment
• Right to Information
• Right to Choices
• Right to Privacy
• Right to Complaint

34. Is your service Professional ???

35. How Behave Healthy Service
35kumudeshr@gmail.com / +94773077717

36. Knowledge and Skills
36kumudeshr@gmail.com / +94773077717

37. Duties
• Duty List (DL) and Job Descriptions (JD)
• Chief
• Superintendents
• Managers

38. Panning And Process
38kumudeshr@gmail.com / +94773077717

39. Essential Elements of
Laboratory Management
• Human Resource Management (HRM)
• Quality Management (QM, TQM)
• Procurement and Supplies Management
• Laboratory Equipment Management
• Laboratory Information Management (LIM, LIS)
• Safety and Waste Management
• Laboratory Finance Management
slsmls.org 3916.09.2015 @MRI

40. kumudeshr@gmail.com / +94773077717 40

41. Quality Manager Responsibilities
Monitor quality management system
Assure compliance
Review all records
Conduct, coordinate audits
Investigate deficiencies

42. kumudeshr@gmail.com / +94773077717 42

43. 43kumudeshr@gmail.com / +94773077717