22. UX Honeycomb
Facets of the User Experience (P. Morville)
http://semanticstudios.com/publications/semantics/000029.php
23. 5 E’s to Understand Users
Using the 5Es to Understand Users (W. Quesenbery)
http://wqusability.com/articles/getting-started.html
24. A Path
1. Accessible time, place
2. Outreach, invitation
3. Plain language, data
4. Supporting features
5. Expectations, feedback
More discussion: Gov 2.0 chapter, in Usability and UX of Government Systems
K. Walser; Edited by E. Buie, D. Murray (May 2012)
25. - What do we want - What about users - What do we do with
people to do? without internet? the ideas?
- What would make - Mobile? - What feedback do
them act? - Reading required? we give them?
- Where’s the “sign?” - Supporting features? - How / where do we
- How many will see it? (e.g., demo, glossary, follow up?
- English? Spanish? pictures) - Do we reward
Arabic? people?
28. Clear, Simple
Easy to learn
City of Santa Cruz Offers Blueprint for Solving CA Budget Crisis with Social Media Presentation
Gov 2.0 Conference, Peter Koht, Economic Development Coordinator for the City of Santa Cruz, CA
29. Social
Engaging, Useful
City of Santa Cruz Offers Blueprint for Solving CA Budget Crisis with Social Media Presentation
Gov 2.0 Conference, Peter Koht, Economic Development Coordinator for the City of Santa Cruz, CA
30. Closing the Loop
Feedback*
City of Santa Cruz Offers Blueprint for Solving CA Budget Crisis with Social Media Presentation
Gov 2.0 Conference, Peter Koht, Economic Development Coordinator for the City of Santa Cruz, CA
36. Channels
TV, YouTube
US Surgeon General Regina Benjamin, for HHS’s Substance Abuse and Mental Health Services Administration
http://www.youtube.com/watch?v=V2lJcmDTqts&feature=player_embedded
39. 1. User outreach and involvement
1. Where are users
2. How can we reach them
2. Context, background information citizens will
need to participate
3. How will we collect ideas, circle back on
feedback
1. Tools?
2. Channels
4. Form factors, design features
1. Wow factors to get people excited, involved
39
41. Contact
Kate Walser
kwalser@cxinsights.com
@kwalser
571.281.2626 (mobile)
41
42. References
• Usability and UX in Government Systems (May 2012!)
Editors: E. Buie, D. Murray
Chapter 3, “Gov 2.0,” K. Walser
• Open Government Partnership
http://www.opengovpartnership.org/
• City of Santa Cruz Offers Blueprint for Solving CA Budget Crisis
with Social Media Presentation (Sept 2009)
http://www.gov2expo.com/gov2expo2009/public/schedule/detail/10344
42
43. Photo Credits
Santa Cruz, CA: Waves crashing against the Santa Cruz shore, Don Debold
http://www.flickr.com/photos/ddebold/4788703177/
Angry Birds, Property of Rovio
Fullerton DMV, Micah Sittig
http://www.flickr.com/photos/msittig/4426725799/
Tools – I see a face, tanakawho
http://www.flickr.com/photos/28481088@N00/669459153/
43
Notes de l'éditeur
What is itChallenges and opportunitiesRole of UXExamplesFuture
Story told by Peter Koht, Economic Development Coordinator for the City of Santa Cruz, CA
Substance Abuse and Mental Health Services Administration