Successes and Challenges of a Statewide Ask an Expert Widget Implementation
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The document summarizes the successes and challenges of implementing an Ask an Expert widget across 100 counties in North Carolina. Some key points: - They achieved buy-in by enlisting administrative support, identifying benefits, and providing training and support. 80 of 100 sites were using the widget. - Benefits included a new way to interact with clients, opportunities to connect with new people, and time management for agents. - Challenges included retaining support during retirements and gaps, ensuring quick responses, and gaining buy-in for some aspects. - Successes included 79 of 100 sites using the widget, over 700 questions answered since launch, and over 200 new users.
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Successes and Challenges of a Statewide Ask an Expert Widget Implementation
- 1. Successes and Challenges of a Statewide Ask an Expert Widget Implementation
- 19. Successes
- 20. Questions?
Notes de l'éditeur
- Explained Ask Widget benefits to upper administrative team and district extension directors so that they would fully support.
- Widget form
- Widget page
- Improved training, Test counties were all Adrian’s.
- Kyleen and Adrian discuss how they approached the roll out in their regions Involvement of district director. Promoted benefits. Firm deadline. Congratulations Positive feedback
- Sharing and reusing answers important, especially with so many retirements. It’s a way to get knowledge out of email folders. KYLEEN SLIDE TALKING
- Sharing and reusing answers important, especially with so many retirements. It’s a way to get knowledge out of email folders.
- How to work, I.e., working out the in-office process to make it work, get questions answered SHARE! 30 minutes about eXtension and then 30 about the widget. Had them already get their accounts then looking at the county a day before to see who had a password and then I let the staff member and extension director know….who needed what so they had their passwords a head of time. We used elluminate (similar to adobe connect for the majority of our classes).
- Adrian discusses successes